Driver and Vehicle Licensing Agency

Debate between Vikki Slade and Edward Morello

Thursday 23rd April 2026 Commons Chamber

[Vikki Slade]

I will come to some of those specific issues shortly. Our teams are incredible and work really hard, both here in Westminster and down in our constituencies, but that should not be necessary. People should not only get the help they need when their MP steps in.

[Edward Morello (West Dorset) (LD)]

A lot of my constituents say that there is effectively a two-tier system: if someone is able to use the digital system, it is extremely fast; if someone has a medical condition, they have to use the paper form, which creates all sorts of administrative problems that we end up chasing up. My caseworkers say that the DVLA is one of the worst departments at responding to MPs’ offices. Does my hon. Friend think that the system has to change?

[Vikki Slade]

I thank my hon. Friend and constituency neighbour for his comments. I am afraid the DVLA is certainly in the top three worst departments, and I will come on to some specific cases shortly.

When constituents come to my office, they are frustrated but also really anxious. They have followed DVLA guidance by declaring their medical conditions, or they have reapplied for a licence after a temporary suspension, and then they wait, often for months, with no meaningful updates. The DVLA’s strategic priority is to drive up digital engagement, yet in practice the medical licensing system remains stubbornly analogue. The department does not routinely use email, it does not proactively chase missing documents, it does not provide status updates, and it still relies on posting medical questionnaires to GPs and consultants. Unless someone chases their MP, who then chases the DVLA and pushes the constituent to chase their clinician, cases simply stall. Applicants are left idling, with no sense of when or if the system will move them forward. This is not a functioning public service.

Let me give Members one example, which sadly is not unusual. Ellie submitted a medical questionnaire in March 2025 relating to possible epilepsy. Her symptoms stopped following B12 injections, and her consultant confirmed in writing that she was fit to drive. Six months later, she received a call from the DVLA, and she confirmed that there had been no further episodes. A month after that, her licence was revoked without her even being notified. She discovered that only in January 2026, when she happened to check her driving licence online.

When Ellie contacted the DVLA, she was told that her medical questionnaire was missing—one that had never been sent to her. After resubmitting the forms in February this year, she was informed that the original paperwork from last year could not be located. A full year after first engaging with the DVLA, her case is now classed as high priority after daily contact from her—sometimes 12 times in a day. No one should have to fight that hard to prove that they are safe to drive.

The underlying issue is simple: the DVLA is stuck in manual, while the rest of us are on automatic. Medical applications are processed strictly in date order, correspondence with clinicians happens by post, and returned documents then sit in another queue. This is a system designed around administrative convenience, not the human impact.

Parkinson’s Disease

Debate between Vikki Slade and Edward Morello

Wednesday 21st May 2025 Westminster Hall

[Vikki Slade (Mid Dorset and North Poole) (LD)]

It is a pleasure to serve under your chairmanship, Mr Stuart. I thank the hon. Member for Colne Valley (Paul Davies) for securing the debate. It is interesting that three of the five Back Benchers who have spoken in it are from Dorset. I do not know what that says about our population, but there we go.

[Edward Morello]

I will answer that with one of my favourite facts about Dorset: if we were a country, we would be the oldest in the world by population age. We are older than Japan.

[Vikki Slade]

My hon. Friend and constituency neighbour is correct. We have the Jurassic coast, but we are also the oldest county.

My daughter is currently undertaking a PhD in the causes of Parkinson’s, and I should also declare that I am a member of the all-party parliamentary group on Parkinson’s. Although life expectancy for those living with Parkinson’s is much improved, their quality of life is deeply impacted. They are incredibly vulnerable to falls and infections, limiting their ability to work. The recent changes to PIP are causing deep distress to the community. I look forward to hearing how the Government will recognise the needs of those with fluctuating neurological conditions in assessments.

However, I want to focus on the issues of treatment and care for patients. There are 216 people currently registered as living with Parkinson’s in my constituency. I have been told that there is virtually no service of specialist nurses or active phone line support in my community. That leaves vulnerable people isolated and at higher risk of traumatic, expensive and often unnecessary hospital admissions.

The Minister will be aware that an absolute diagnosis of Parkinson’s is possible only post-mortem—I pay tribute to the work of the brain bank at Imperial and that of the similar motor neurone disease brain bank at King’s College London. We therefore rely on specialists to focus on the symptoms in order to make a diagnosis, but there is a significant problem, which was explained to me this week by a GP at Walford Mill surgery in Wimborne when I spent the morning shadowing him. He told me that wait times for diagnosis for Parkinson’s can be more than six months, so experienced GPs who are able to prescribe medications have a dilemma. They can help their patients by prescribing medications to reduce the symptoms, but in doing so they make it more difficult for the specialists to diagnose the condition. If the referral-to-treatment times were dramatically improved, GPs could ask people to wait, but with the current delays, it seems cruel to ask both those living with symptoms and their family doctor to do that.

That takes me to my next point: the lack of neurologists. The UK is 44th out of 45 countries in Europe for number of neurologists per head of population, and the waiting list for neurological conditions stands at a staggering 232,994 people. According to Alzheimer’s Research, neurological conditions are the leading cause of global ill health, with 3.4 billion people suffering from one, which makes it seem even crazier that we have this problem. It is not only that: Parkinson’s, along with other neuro conditions such as functional neurological disorder and achalasia, which I have raised previously, require multidisciplinary teams to look after patients, and local NHS systems just are not set up to do that properly. Will the Minister ensure that the NHS 10-year plan will deliver ways of working that will support those with such conditions?

Finally, I will touch on prescription charges. I know the issue has been raised before, but the list of conditions for free medication has not changed since 1968. It is shocking that Parkinson’s is not one of those conditions. My constituent, Carole, who was diagnosed aged just 46, is finding that really tough and believes, as I do, that a full review of these conditions for working-age people should be undertaken now.

The final word must go to two of my constituents. Malcolm, from Wimborne, said:

“I have suffered from Parkinson’s for 10 years. It has changed my life completely for the worse. I cannot speak, I have frequent falls, we need better support.”

Danielle, also from Wimborne, who was diagnosed at 38, said:

“This is becoming more common with younger people…The impact of this disease on my life is immeasurable. It is more than a struggle. It is a fight every day. We need these issues addressed urgently to reduce the burden.”

I hope that the Minister will be able to offer us some comfort.