Civil Service Pension Scheme: Administration Debate
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Tom Hayes
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Civil Service Pension Scheme: Administration
Tom Hayes Excerpts(1 day, 17 hours ago)
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Lorraine Beavers
I agree. Peter reached state pension age and gave plenty of notice, but heard nothing. After waiting three hours on the phone, he was told that nothing had been done. He retired in good faith, but the system let him down.
Such cases are not rare. PCS has heard from people who cannot pay their rent or mortgages, who have missed bill payments, who have been charged fees by banks, who are borrowing money or relying on family, and who are suffering serious stress. Some widows or widowers wait months for their late partner’s pension. This is a human crisis. PCS has said that up to 8,500 people may have retired without receiving their pension. For many, this pension is their only income and, when it does not arrive, the impact is immediate and severe. This is a failure on a huge scale.
I also want to mention retired prison officers such as my constituent John, whose cases have been raised by the POA. They have worked in tough and dangerous jobs, and many now face delayed pensions and missing lump sums. The POA is right to call for urgent action, clear timescales and fair compensation.
Tom Hayes (Bournemouth East) (Lab)
Public servants in Bournemouth East who gave decades of their lives are struggling after providing service to all of us. Probation officers, youth justice workers, prison staff and court clerks are struggling while Capita makes mistake after mistake. Does my hon. Friend agree that being good at winning public service contracts is not the same as being good at delivering them, and that we need accountability where people’s lives have been harmed?