Question to the Department for Business and Trade:

To ask the Secretary of State for Business and Trade, whether they have made an assessment of introducing minimum service levels for (a) lost parcels, (b) missed deliveries and (c) proof of delivery for delivery companies enforced by (i) fines and (ii) licence restrictions.

Answered by Blair McDougall - Parliamentary Under Secretary of State (Department for Business and Trade)

Ministers have been clear that some delivery companies need to do more to meet the rightful expectations of customers.

Ofcom is responsible for regulation of the postal services sector and requires that all postal operators must establish, make available, and comply with transparent, simple, and inexpensive procedures for dealing with consumers’ complaints about the services they receive.

In its last review of the postal regulatory framework, Ofcom acknowledged that the safety and security of parcels moving through delivery networks remains a key consumer concern and it is monitoring this issue over the review period lasting until 2027. Ofcom publishes an annual report summarising its monitoring programme on its website: www.ofcom.org.uk/postal-services/information-for-the-postal-industry/monitoring_reports.

Question to the Department for Business and Trade:

To ask the Secretary of State for Business and Trade, whether they have made an assessment of the potential merits of expanding Ofcom’s remit to delivery companies, including mandatory reporting of complaints and delivery metrics.

Answered by Blair McDougall - Parliamentary Under Secretary of State (Department for Business and Trade)

Ministers have been clear that some delivery companies need to do more to meet the rightful expectations of customers.

Ofcom is responsible for regulation of the postal services sector and requires that all postal operators must establish, make available, and comply with transparent, simple, and inexpensive procedures for dealing with consumers’ complaints about the services they receive.

In its last review of the postal regulatory framework, Ofcom acknowledged that the safety and security of parcels moving through delivery networks remains a key consumer concern and it is monitoring this issue over the review period lasting until 2027. Ofcom publishes an annual report summarising its monitoring programme on its website: www.ofcom.org.uk/postal-services/information-for-the-postal-industry/monitoring_reports.

Question to the Department for Business and Trade:

To ask the Secretary of State for Business and Trade, what assessment they have made of the potential merits of setting standards for proof of delivery by delivery companies.

Answered by Blair McDougall - Parliamentary Under Secretary of State (Department for Business and Trade)

Ministers have been clear that some delivery companies need to do more to meet the rightful expectations of customers.

Ofcom is responsible for regulation of the postal services sector and requires that all postal operators must establish, make available, and comply with transparent, simple, and inexpensive procedures for dealing with consumers’ complaints about the services they receive.

In its last review of the postal regulatory framework, Ofcom acknowledged that the safety and security of parcels moving through delivery networks remains a key consumer concern and it is monitoring this issue over the review period lasting until 2027. Ofcom publishes an annual report summarising its monitoring programme on its website: www.ofcom.org.uk/postal-services/information-for-the-postal-industry/monitoring_reports.

Question to the Department for Business and Trade:

To ask the Secretary of State for Business and Trade, whether they have made an assessment of the potential merits of requiring delivery companies to obtain a licence to operate which is conditional on (a) performance, (b) workforce practices and (c) complaint handling.

Answered by Blair McDougall - Parliamentary Under Secretary of State (Department for Business and Trade)

The Postal Services Act 2011 introduced a general authorisation regime to provide postal services, removing the requirement for postal operators to hold a licence.  However, the provision of those services by postal operators may be subject to regulatory conditions imposed by Ofcom, as the independent regulator for the sector.

Ofcom requires that all postal operators must establish, make available, and comply with transparent, simple, and inexpensive procedures for dealing with consumers’ complaints about the services they receive.

Ministers have been clear that some delivery companies need to do more to meet the rightful expectations of customers.

Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, what steps he is taking to deliver training in health play principles to multi-disciplinary teams as sought in NHS England's Play Well toolkit published in June 2025.

Answered by Ashley Dalton - Parliamentary Under-Secretary (Department of Health and Social Care)

The Department recognises the importance of supporting and maintaining children’s right to play in healthcare settings.

The NHS England and Starlight Play Well Toolkit, published in June 2025, includes the first national guidelines and standards for commissioning and delivering health play services in England. It aims to improve access to child-friendly care and specialised health play services across paediatric healthcare.

NHS England is promoting the toolkit to managers of health play services across a wide range of settings, including community clinics, emergency departments, children’s hospices, and acute paediatric wards. The toolkit provides clear guidance on supporting practical training and mentorship in healthcare settings.

The Play Well toolkit sets out what employers should consider when developing a standard operating procedure for a play team, and this includes training for staff who may encounter children in the course of their work. It is for services to determine what is required and to ensure their teams receive relevant training.

Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, what steps he is taking to digitise the Play Well checklist, as published in NHS England's Play Well toolkit in June 2025, to enable data-based quality improvement, monitoring, evaluation and mapping of provision.

Answered by Ashley Dalton - Parliamentary Under-Secretary (Department of Health and Social Care)

The Department recognises the importance of supporting and maintaining children’s right to play in healthcare settings.

In June 2025, a number of Operational Delivery Networks came together to digitise the play well checklist, which is available to colleagues across the National Health Service to utilise within their services. The availability of this digital version of the checklist has been included in the content of the webinar and subsequent meetings where the Play Well toolkit is shared. It is also available on the Starlight website.

Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, if he will include health play professionals in the modelling for multi-disciplinary paediatric teams for the new neighbourhood health service.

Answered by Ashley Dalton - Parliamentary Under-Secretary (Department of Health and Social Care)

We will deliver a Neighbourhood Health Service that serves everybody, everywhere across the country, including children and young people.

An important feature of our new Neighbourhood Health Service will be the rollout of Neighbourhood Health Centres in every community, including multidisciplinary neighbourhood teams who will work together around the needs of children and families.

The make-up of neighbourhood multi-disciplinary teams for children and young people is locally determined by integrated care boards. Local commissioners determine the role for each practitioner within neighbourhood multidisciplinary teams based upon the clinical interventions being undertaken.

Play specialists could be involved as part of a neighbourhood multi-disciplinary teams for children and young people but this is likely only appropriate for multi-disciplinary teams who provide face to face patient care. For example, when a general practitioner and paediatrician hold a joint clinic in the practice or local setting.

Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, what steps he is taking to support paediatric settings to adopt the recommended Play Well standards in NHS England's Play Well toolkit published in June 2025.

Answered by Ashley Dalton - Parliamentary Under-Secretary (Department of Health and Social Care)

The Department recognises the importance of supporting and maintaining children’s right to play in healthcare settings.

The NHS England and Starlight Play Well Toolkit, published in June 2025, includes the first national guidelines and standards for commissioning and delivering health play services in England. It aims to improve access to child-friendly care and specialised health play services across paediatric healthcare.

To support adoption of Play Well standards, NHS England is promoting the toolkit to managers of health play services across a wide range of settings, including community clinics, emergency departments, children’s hospices, and acute paediatric wards. The toolkit provides clear guidance on supporting practical training and mentorship in healthcare settings.

A range of communication channels have been used to raise awareness, including engagement with services via professional bodies, messaging via the Chief Nursing Officer, a blog posts and ongoing promotion of the toolkit across the National Health Service through operational delivery networks, directly to trusts and directly with professional groups.

Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, what steps he is taking to build capacity in the health play professional sector, including training, qualifications and registration, as sought in NHS England's Play Well toolkit published in June 2025.

Answered by Ashley Dalton - Parliamentary Under-Secretary (Department of Health and Social Care)

The Department recognises the importance of supporting and maintaining children’s right to play in healthcare settings.

The NHS England and Starlight Play Well Toolkit, published in June 2025, includes the first national guidelines and standards for commissioning and delivering health play services in England. It aims to improve access to child-friendly care and specialised health play services across paediatric healthcare.

NHS England is promoting the toolkit to managers of health play services across a wide range of settings, including community clinics, emergency departments, children’s hospices, and acute paediatric wards. The toolkit provides clear guidance on supporting practical training and mentorship in healthcare settings.

The Play Well toolkit aims to ensure that health play services have the right staff with the right qualifications to deliver a high-quality service. This includes ensuring that services are able to support the training and development of the health play specialists they employ.

Health play specialists are trained through foundation degrees and prospective health play specialists can also be trained through the apprenticeship route.

Question to the Department for Business and Trade:

To ask the Secretary of State for Business and Trade, whether they have considered the potential merits of compulsory training for delivery company workers.

Answered by Kate Dearden - Parliamentary Under Secretary of State (Department for Business and Trade)

The Department for Business and Trade has not considered this. The private sector is responsible for determining any specific training their employees require, although under the Health and Safety at Work etc Act 1974, employers have a duty to ensure their employees receive adequate information, instruction, and training to ensure the health and safety of their employees.

The Act and its relevant statutory provisions only apply to the self-employed where their work activity poses a risk to the health and safety of others. The requirement for delivery drivers to be licensed falls to the Driver and Vehicle Licensing Agency (DVLA) and Police.

Question to the Department for Business and Trade:

To ask the Secretary of State for Business and Trade, whether he has considered the potential merits of setting sectoral minimum pay levels for delivery companies.

Answered by Kate Dearden - Parliamentary Under Secretary of State (Department for Business and Trade)

The Government is responsible for setting statutory minimum wage rates which provide consistency and clarity for all employers and workers operating across different locations and different sectors. When it comes to sector-based policy, we are currently working to deliver the first Fair Pay Agreement process for adult social care in England, which will see sector representatives negotiate pay, terms and conditions for the sector.

Based on the lessons learned from this, officials will carefully consider any future sectors where such arrangements may be relevant.

Question to the Department for Business and Trade:

To ask the Secretary of State for Business and Trade, whether he has considered legislating to (a) require and (b) strongly encourage delivery company workers to join a union.

Answered by Kate Dearden - Parliamentary Under Secretary of State (Department for Business and Trade)

This government believes that strong trade unions are essential for tackling insecurity, inequality, discrimination, enforcement, and low pay.

Through the Employment Rights Act 2025, we are introducing a new duty on employers to inform workers of their right to join a union and simplifying the statutory recognition trade union process, so that working people have a more meaningful right to organise through trade unions should they choose to do so. These measures affect all those in an employment relationship, including delivery company workers who meet the worker status criteria.

Question to the Department for Transport:

To ask the Secretary of State for Transport, if the Government reconsider the national concessionary fares scheme to reflect pressures on tourist areas like Bournemouth, where local authorities must fund concessionary travel for tourists who are eligible bus pass holders.

Answered by Simon Lightwood - Parliamentary Under-Secretary (Department for Transport)

Under the statutory elements of the English National Concessionary Travel Scheme (ENCTS), Travel Concessionary Authorities (TCA) must reimburse bus operators for all concessionary journeys starting within their boundaries, irrespective of whether the concessionary passholder making the journey is resident in the TCA area. ENCTS funding is part of the non-ringfenced Local Government Finance Settlement provided by the Ministry of Housing, Communities & Local Government. A daytime population metric, which includes domestic tourists, is included in the allocation formulae.

The ENCTS costs around £795 million annually in reimbursement costs to bus operators and any changes to the statutory obligations would need to be carefully considered for its impact on the scheme’s financial sustainability.

The Government is investing in bus services long-term and has confirmed over £3 billion from 2026/27 to support local leaders and bus operators across the country to improve bus services over the remainder of the spending review period. This includes multi-year allocations for local authorities under the Local Authority Bus Grant (LABG) totalling nearly £700 million per year.

Bournemouth, Christchurch and Poole Council will be allocated £17 million under the LABG from 2026/27 to 2028/29, in addition to the £6 million they are already receiving this year. Funding allocated to local authorities to improve services can be used in whichever way they wish to deliver better services for passengers, including helping to fund concessionary travel locally.

Question to the Department for Business and Trade:

To ask the Secretary of State for Business and Trade, if he will make it his policy to require delivery companies to (a) employ drivers on a contractual basis and (b) prohibit the use of temporary and self-employed workers.

Answered by Kate Dearden - Parliamentary Under Secretary of State (Department for Business and Trade)

Employment status is not a choice: it depends on the reality of the relationship between an individual and their employer. Individuals working for delivery companies may be employees, limb (b) workers, or self-employed. As private sector businesses, delivery companies are responsible for determining the engagement models that best suit their operations, provided they comply with the law.

While the Government recognises temporary or self-employed arrangements can provide valued flexibility, we also recognise concerns regarding exploitation of the current employment status framework and will consult on addressing these as soon as possible.

Question to the Department for Business and Trade:

To ask the Secretary of State for Business and Trade, whether they have made an assessment of the potential merits of making couriers jointly liable with retailers for (a) losses, (b) delays and (c) mis-deliveries.

Answered by Kate Dearden - Parliamentary Under Secretary of State (Department for Business and Trade)

The department has not made any such assessment as we believe current liability provisions are clear. When a consumer purchases a product, the contract is with the seller, not the delivery company. Under the Consumer Rights Act 2015, the seller is responsible for delivery of goods bought online until they are in the consumer’s possession.

In addition, under the Digital Markets, Competition & Consumers Act 2024, an invitation to purchase is between the trader and consumer, and traders must not mislead consumers about delivery arrangements.

Question to the Foreign, Commonwealth & Development Office:

To ask the Secretary of State for Foreign, Commonwealth and Development Affairs, what assessment she has made of the effectiveness of the UK's ability to promote and protect the rights of LGBTQI communities abroad.

Answered by Chris Elmore - Parliamentary Under-Secretary (Foreign, Commonwealth and Development Office)

Across our global diplomatic network, missions collaborate with local partners to challenge discriminatory laws and policies that enable violence and discrimination against LGBT+ people, and to mark key moments including Pride, but there is no central recording of each of these activities.

In multilateral settings, the UK engages likeminded partners in the Equal Rights Coalition, the UN LGBTI Core Group, and the Council of Europe to champion the universality of human rights, and to promote global action to end violence, persecution, and discrimination.

Foreign, Commonwealth and Development Office Ministers and officials also collaborate with other government departments, including the Office for Equality and Opportunity, to align domestic and international efforts to advance human rights and equality for LGBT+ people, ensuring everyone can live with dignity and without fear of violence and persecution.

We continually keep the impact of all FCDO policies and UK-funded programmes under review to ensure they are achieving their objectives, and providing value for money.

Question to the Foreign, Commonwealth & Development Office:

To ask the Secretary of State for Foreign, Commonwealth and Development Affairs, what estimate she has made of the number of countries introducing new anti-LGBTQI rights measures.

Answered by Chris Elmore - Parliamentary Under-Secretary (Foreign, Commonwealth and Development Office)

Across our global diplomatic network, missions collaborate with local partners to challenge discriminatory laws and policies that enable violence and discrimination against LGBT+ people, and to mark key moments including Pride, but there is no central recording of each of these activities.

In multilateral settings, the UK engages likeminded partners in the Equal Rights Coalition, the UN LGBTI Core Group, and the Council of Europe to champion the universality of human rights, and to promote global action to end violence, persecution, and discrimination.

Foreign, Commonwealth and Development Office Ministers and officials also collaborate with other government departments, including the Office for Equality and Opportunity, to align domestic and international efforts to advance human rights and equality for LGBT+ people, ensuring everyone can live with dignity and without fear of violence and persecution.

We continually keep the impact of all FCDO policies and UK-funded programmes under review to ensure they are achieving their objectives, and providing value for money.

Question to the Foreign, Commonwealth & Development Office:

To ask the Secretary of State for Foreign, Commonwealth and Development Affairs, what assessment she has made of the effectiveness of the UK's global role in advancing LGBTQI rights.

Answered by Chris Elmore - Parliamentary Under-Secretary (Foreign, Commonwealth and Development Office)

Across our global diplomatic network, missions collaborate with local partners to challenge discriminatory laws and policies that enable violence and discrimination against LGBT+ people, and to mark key moments including Pride, but there is no central recording of each of these activities.

In multilateral settings, the UK engages likeminded partners in the Equal Rights Coalition, the UN LGBTI Core Group, and the Council of Europe to champion the universality of human rights, and to promote global action to end violence, persecution, and discrimination.

Foreign, Commonwealth and Development Office Ministers and officials also collaborate with other government departments, including the Office for Equality and Opportunity, to align domestic and international efforts to advance human rights and equality for LGBT+ people, ensuring everyone can live with dignity and without fear of violence and persecution.

We continually keep the impact of all FCDO policies and UK-funded programmes under review to ensure they are achieving their objectives, and providing value for money.

Question to the Foreign, Commonwealth & Development Office:

To ask the Secretary of State for Foreign, Commonwealth and Development Affairs, what steps her Department is taking to support Pride organisations and LGBTQ+ activists a) in Hungary, b) in Europe and c) globally.

Answered by Chris Elmore - Parliamentary Under-Secretary (Foreign, Commonwealth and Development Office)

Across our global diplomatic network, missions collaborate with local partners to challenge discriminatory laws and policies that enable violence and discrimination against LGBT+ people, and to mark key moments including Pride, but there is no central recording of each of these activities.

In multilateral settings, the UK engages likeminded partners in the Equal Rights Coalition, the UN LGBTI Core Group, and the Council of Europe to champion the universality of human rights, and to promote global action to end violence, persecution, and discrimination.

Foreign, Commonwealth and Development Office Ministers and officials also collaborate with other government departments, including the Office for Equality and Opportunity, to align domestic and international efforts to advance human rights and equality for LGBT+ people, ensuring everyone can live with dignity and without fear of violence and persecution.

We continually keep the impact of all FCDO policies and UK-funded programmes under review to ensure they are achieving their objectives, and providing value for money.

Question to the Foreign, Commonwealth & Development Office:

To ask the Secretary of State for Foreign, Commonwealth and Development Affairs, what guidance her Department issues to British diplomatic missions overseas on supporting Pride events.

Answered by Chris Elmore - Parliamentary Under-Secretary (Foreign, Commonwealth and Development Office)

Across our global diplomatic network, missions collaborate with local partners to challenge discriminatory laws and policies that enable violence and discrimination against LGBT+ people, and to mark key moments including Pride, but there is no central recording of each of these activities.

In multilateral settings, the UK engages likeminded partners in the Equal Rights Coalition, the UN LGBTI Core Group, and the Council of Europe to champion the universality of human rights, and to promote global action to end violence, persecution, and discrimination.

Foreign, Commonwealth and Development Office Ministers and officials also collaborate with other government departments, including the Office for Equality and Opportunity, to align domestic and international efforts to advance human rights and equality for LGBT+ people, ensuring everyone can live with dignity and without fear of violence and persecution.

We continually keep the impact of all FCDO policies and UK-funded programmes under review to ensure they are achieving their objectives, and providing value for money.

Question to the Foreign, Commonwealth & Development Office:

To ask the Secretary of State for Foreign, Commonwealth and Development Affairs, what assessment she has made of the potential impact of the Equal, Safe and Free Fund on (a) the rights of and (b) protections for LGBTQI people.

Answered by Chris Elmore - Parliamentary Under-Secretary (Foreign, Commonwealth and Development Office)

Across our global diplomatic network, missions collaborate with local partners to challenge discriminatory laws and policies that enable violence and discrimination against LGBT+ people, and to mark key moments including Pride, but there is no central recording of each of these activities.

In multilateral settings, the UK engages likeminded partners in the Equal Rights Coalition, the UN LGBTI Core Group, and the Council of Europe to champion the universality of human rights, and to promote global action to end violence, persecution, and discrimination.

Foreign, Commonwealth and Development Office Ministers and officials also collaborate with other government departments, including the Office for Equality and Opportunity, to align domestic and international efforts to advance human rights and equality for LGBT+ people, ensuring everyone can live with dignity and without fear of violence and persecution.

We continually keep the impact of all FCDO policies and UK-funded programmes under review to ensure they are achieving their objectives, and providing value for money.

Question to the Foreign, Commonwealth & Development Office:

To ask the Secretary of State for Foreign, Commonwealth and Development Affairs, what assessment she has made of the potential impact of the LGBTQI Solidarity Fund on (a) the rights of and (b) protections for LGBTQI people.

Answered by Chris Elmore - Parliamentary Under-Secretary (Foreign, Commonwealth and Development Office)

Across our global diplomatic network, missions collaborate with local partners to challenge discriminatory laws and policies that enable violence and discrimination against LGBT+ people, and to mark key moments including Pride, but there is no central recording of each of these activities.

In multilateral settings, the UK engages likeminded partners in the Equal Rights Coalition, the UN LGBTI Core Group, and the Council of Europe to champion the universality of human rights, and to promote global action to end violence, persecution, and discrimination.

Foreign, Commonwealth and Development Office Ministers and officials also collaborate with other government departments, including the Office for Equality and Opportunity, to align domestic and international efforts to advance human rights and equality for LGBT+ people, ensuring everyone can live with dignity and without fear of violence and persecution.

We continually keep the impact of all FCDO policies and UK-funded programmes under review to ensure they are achieving their objectives, and providing value for money.

Question to the Foreign, Commonwealth & Development Office:

To ask the Secretary of State for Foreign, Commonwealth and Development Affairs, what discussions she has had with the Minister for Women and Equalities on the promotion of LGBTQ+ rights.

Answered by Chris Elmore - Parliamentary Under-Secretary (Foreign, Commonwealth and Development Office)

Across our global diplomatic network, missions collaborate with local partners to challenge discriminatory laws and policies that enable violence and discrimination against LGBT+ people, and to mark key moments including Pride, but there is no central recording of each of these activities.

In multilateral settings, the UK engages likeminded partners in the Equal Rights Coalition, the UN LGBTI Core Group, and the Council of Europe to champion the universality of human rights, and to promote global action to end violence, persecution, and discrimination.

Foreign, Commonwealth and Development Office Ministers and officials also collaborate with other government departments, including the Office for Equality and Opportunity, to align domestic and international efforts to advance human rights and equality for LGBT+ people, ensuring everyone can live with dignity and without fear of violence and persecution.

We continually keep the impact of all FCDO policies and UK-funded programmes under review to ensure they are achieving their objectives, and providing value for money.

Question to the Foreign, Commonwealth & Development Office:

To ask the Secretary of State for Foreign, Commonwealth and Development Affairs, what steps her Department is taking to help defend global LGBTQ+ rights through multilateral fora.

Answered by Chris Elmore - Parliamentary Under-Secretary (Foreign, Commonwealth and Development Office)

Across our global diplomatic network, missions collaborate with local partners to challenge discriminatory laws and policies that enable violence and discrimination against LGBT+ people, and to mark key moments including Pride, but there is no central recording of each of these activities.

In multilateral settings, the UK engages likeminded partners in the Equal Rights Coalition, the UN LGBTI Core Group, and the Council of Europe to champion the universality of human rights, and to promote global action to end violence, persecution, and discrimination.

Foreign, Commonwealth and Development Office Ministers and officials also collaborate with other government departments, including the Office for Equality and Opportunity, to align domestic and international efforts to advance human rights and equality for LGBT+ people, ensuring everyone can live with dignity and without fear of violence and persecution.

We continually keep the impact of all FCDO policies and UK-funded programmes under review to ensure they are achieving their objectives, and providing value for money.

Question to the Foreign, Commonwealth & Development Office:

To ask the Secretary of State for Foreign, Commonwealth and Development Affairs, which diplomatic missions took part in a Pride (a) event and (b) parade in 2025.

Answered by Chris Elmore - Parliamentary Under-Secretary (Foreign, Commonwealth and Development Office)

Across our global diplomatic network, missions collaborate with local partners to challenge discriminatory laws and policies that enable violence and discrimination against LGBT+ people, and to mark key moments including Pride, but there is no central recording of each of these activities.

In multilateral settings, the UK engages likeminded partners in the Equal Rights Coalition, the UN LGBTI Core Group, and the Council of Europe to champion the universality of human rights, and to promote global action to end violence, persecution, and discrimination.

Foreign, Commonwealth and Development Office Ministers and officials also collaborate with other government departments, including the Office for Equality and Opportunity, to align domestic and international efforts to advance human rights and equality for LGBT+ people, ensuring everyone can live with dignity and without fear of violence and persecution.

We continually keep the impact of all FCDO policies and UK-funded programmes under review to ensure they are achieving their objectives, and providing value for money.

Question to the Ministry of Justice:

To ask the Secretary of State for Justice, what discussions he has had with trade unions on the experiences of staff in his Department.

Answered by Jake Richards - Assistant Whip

The Secretary of State has not held discussions with Ministry of Justice trade unions specifically on the experiences of staff in the Ministry of Justice. Engagement with trade unions on workforce matters within the Department takes place through established official level employee relations arrangements.

The Secretary of State has held introductory meetings with all HMPPS recognised trade unions (Prisons and Probation) and has discussed a range of staff related issues brought forward by the respective trade union representatives on behalf of their members.