(9 months ago)
Commons ChamberClaimants’ satisfaction has remained above the service level of 90% or higher as of the three-month average that began in September 2016. The end- to-end clearance time from registration to a decision being made is currently 15 weeks, which has been reduced from 26 weeks in August 2021. [Interruption.] The hon. Lady asked very gently what we are doing. We have multi-channel assessments and I am engaging regularly with my officials twice a month to ensure that we are assessing the queues and the delays and, as I said at the start of this question, that we are treating everybody individually and in a tailored and suitable way.
(2 years, 9 months ago)
Commons ChamberI thank the hon. Lady for giving me one last chance at the Dispatch Box—that sounded rather ominous. In-work progression is absolutely vital; from April we will, as was just mentioned, have more work coaches supporting people who have got stuck, as some people have—there might be things going on in their lives which mean they need more skills or confidence. The Secretary of State and I are working on this response and will be bringing it forward very shortly.
(2 years, 10 months ago)
Commons ChamberI thank my hon. Friend for highlighting the daily work that is going on in our jobcentres through Plan for Jobs, Way to Work, and our new additional jobcentres—150 more have opened, and 160 youth hubs. They are absolutely changing people’s lives, and we are committed to helping people to progress.
(4 years ago)
Commons ChamberWork coaches are vital in delivering our £30 billion plan for jobs. They have done an amazing job already this year, with an additional almost 5,000 work coaches already recruited, another 1,700 agreed starts in the pipeline and recruitment open again. We will be advertising for 3,000 more posts between now and the end of January, in addition to the posts currently advertised. Search “work coach” on gov.uk to apply.
(4 years, 3 months ago)
Commons ChamberMy hon. Friend is exactly right, and we are rolling out youth hubs across the country so that our young people can access that important wider support. Those hubs will be co-located and co-delivered with our network of external partners, including members of the youth employment group. Our jobcentres are already delivering activities at local level to support our young people, including mentoring circles, virtual job fairs and sector-based work academy programmes.