South West Water: Brixham Contamination

Debate between Steve Barclay and Anthony Mangnall

Monday 20th May 2024 Commons Chamber

[Anthony Mangnall (Totnes) (Con)]

(Urgent Question): To ask the Secretary of State for Environment, Food and Rural Affairs to make a statement on South West Water and Brixham’s contamination.

[The Secretary of State for Environment, Food and Rural Affairs (Steve Barclay)]

On Monday 13 May, South West Water was notified by the UK Health Security Agency of cryptosporidium cases in the Brixham area. South West Water undertook monitoring from Monday evening into Tuesday, with the results on Wednesday morning identifying crypto in the Hillhead distribution area. A boil notice was issued for customers on Wednesday 15 May to cover both the Hillhead area and the Alston area. I know that has caused considerable concern and disruption to the local community.

To date, UKHSA has identified at least 46 confirmed cases of cryptosporidium but, given that symptoms may take up to 10 days to emerge, obviously that number may continue to rise. Two people have been hospitalised. Two bottled water stations were initially opened on Thursday 16 May, and in my call with the chief executive on Friday, I requested that a third be opened and the hours extended, both of which then happened effective from Saturday.

I also raised concerns with the chief executive, including those shared with me by my hon. Friends the Members for Totnes (Anthony Mangnall) and for Torbay (Kevin Foster) about inadequate compensation. That was raised to £150 for residents in the Alston supply area and has now gone up to £215 for those continuing to be affected in the Alston area. A helpline has been established for businesses and I requested that it work with local MPs to streamline the process. In addition, my right hon. Friend the Minister for Food, Farming and Fisheries visited the community on Friday.

Some 16,000 properties were initially subject to the boil notice, but 85% of them—32,000 residents in 14,500 properties that receive their water from the Alston reservoir—have now had the boil notice lifted. Not only have all the tests on the Alston reservoir been clear, but South West Water says that the positive test of the valve supports its contention that the most likely cause is downstream of that reservoir. If that is the case, those 85% of residents were never subject to any water issues and the boil notice was applied on a precautionary basis. Notwithstanding that, I am sure that there will be ongoing concern, so daily testing of that water will continue for the foreseeable future.

The Hillhead reservoir has now been drained, cleaned and refilled. A flush of the network, which aims to remove traces of cryptosporidium detected in the system, was started this morning. We are working with South West Water and the Drinking Water Inspectorate, recognising the ongoing disruption to the remaining 15% of residents. I know that South West Water will want to comply fully and in a timely fashion with the investigation of the Drinking Water Inspectorate.

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[Anthony Mangnall]

Thank you, Mr Speaker, for granting this urgent question.

I thank the Secretary of State and the Minister with responsibility for rivers, the Under-Secretary of State for Environment, Food and Rural Affairs, my hon. Friend the Member for Keighley (Robbie Moore), for their extraordinary co-operation over the past week. I have wanted for nothing from them, and they have done an extraordinary job. I thank them and their team for being on hand at a moment’s notice to liaise with me and with the local organisations in my constituency and that of my hon. Friend the Member for Torbay (Kevin Foster).

In Brixham the anger is palpable, the frustration is apparent and the sheer inconvenience that has been put on residents by South West Water is absolutely abhorrent. I have spent the past week and weekend delivering leaflets that South West Water should have been delivering —it has failed to update residents on the situation before them. I have spoken with residents and businesses about compensation and the reputational damage suffered by Brixham, one of this country’s finest coastal communities.

Last week, South West Water was accused of making people ill, not by an organisation, but by Tanya Matthews in a Facebook post. That post received 1,200 responses in which people identified common symptoms, yet South West Water did nothing. For 24 hours, people were still able to drink the water and South West Water continued to say that there was no problem. The reason 46 people are ill—and that is most certainly an underestimation—is the time period in which they were able to go on drinking the water.

Of course, it is welcome news that the Alstom reservoir has been cleared and independent monitoring and verification has been undertaken by the UK Health Security Agency and the Drinking Water Inspectorate, but it is still wholly unacceptable that the 8,000 residents in the Hillhead reservoir area are still dependent on bottled water and cannot trust their water systems. In the 21st century, that is a totally unacceptable position for us to be in. South West Water and its management carry the responsibility for it.

I welcome the fact that we have three drinking water stations in Churston, Broadsands and Freshwater Quarry, and that 500,000 bottles have distributed—the teams on the ground have done an extraordinary job, and we should applaud them—but I have four questions for the Secretary of State. Can UKHSA and the DWI continue to provide independent monitoring over the coming weeks and months to ensure that there is confidence in the drinking water supply? Will there be an investigation into South West Water’s handling of this matter? Why, when the compensation is being upgraded, are people still paying their water bills? Finally, the damaged reputation suffered by businesses and the community of Brixham needs to be addressed, so will the Secretary of State hold South West Water to account?

[Steve Barclay]

My hon. Friend is quite right to express the huge local concerns. He and I have spoken multiple times a day since this issue arose, and he has been extremely effective in raising the concerns of those he represents.

There is recognition that the initial comms, the mishap with some of the leaflets and the comms about compensation are all areas that South West Water will address moving forward, having sought to take his feedback. He is right about the urgency in addressing the Hillhead reservoir for the remaining 15% of the population. That is certainly uppermost in my conversations with the relevant stakeholders.

With regard to an investigation, issues with drinking water are treated with the utmost seriousness within Government, so I can assure my hon. Friend that these issues will be looked at extremely closely. I spoke with the chief executive of the Drinking Water Inspectorate at the weekend, and I had a meeting with one of its senior leaders just before this UQ. I can assure my hon. Friend that there will be a thorough investigation, as there always is with these kinds of issues, and I urge all parties, including South West Water, to co-operate fully and in a timely fashion.

Oral Answers to Questions

Debate between Steve Barclay and Anthony Mangnall

Thursday 14th March 2024 Commons Chamber

[Steve Barclay]

First, I am happy to look at any individual case the hon. Lady raises. Secondly, I agree with her on the wider point. I have been very clear with the Rural Payments Agency that we need a more trusting relationship about payments. We need to accelerate those payments, so they are paid more quickly. To be fair to the RPA, there are sometimes constraints because of National Audit Office rules around the error rate checks it needs. We are working with the RPA to shift the relationship to one built more on trust, where payments go out in a more expedited fashion.

[Anthony Mangnall (Totnes) (Con)]

Fishermen are the farmers of the sea. What further steps is the Secretary of State taking to support the aquaculture industry, especially helping it to create new businesses across our coastal communities?

[Steve Barclay]

My hon. Friend knows from our regular conversations just how engaged I am on this subject. He met with the Minister for Water and Rural Growth yesterday. As he knows, there is a consultation about medical exemptions for boats under 10 metres. I know the Minister for Food, Farming and Fisheries is looking closely at the issues around pollack. I am happy to update my hon. Friend on a series of other initiatives as we work through them.

Oral Answers to Questions

Debate between Steve Barclay and Anthony Mangnall

Thursday 1st February 2024 Commons Chamber

[Anthony Mangnall (Totnes) (Con)]

This week, Ian Perks, a constituent of mine, had his entire shipment seized in France by over-zealous French officials because he missed out a single word on the export health certificate. Can the Secretary of State please reassure me that we will find arbitration methods to speed up the process of challenging these completely ridiculous situations?

[Steve Barclay]

I know my hon. Friend champions very strongly the farming and food sector in his constituency, and that he has raised this issue with my right hon. Friend the Minister for Food, Farming and Fisheries, who is actively engaged on it. Of course, a proportionate approach should always be taken on these issues.

Oral Answers to Questions

Debate between Steve Barclay and Anthony Mangnall

Tuesday 6th June 2023 Commons Chamber

[Steve Barclay]

Chorley is extremely important, Mr Speaker—I am very sighted on that.

Our commitment is that that is part of the new hospital building programme. We said that it is part of the rolling programme, so it will not be completed by 2030 but we are keen to get work started on it, and that is exactly what we will be discussing with Members of Parliament in the weeks ahead.

[Anthony Mangnall (Totnes) (Con)]

12. When he plans to publish a dental recovery plan.

Oral Answers to Questions

Debate between Steve Barclay and Anthony Mangnall

Monday 18th May 2020 Commons Chamber

[Steve Barclay]

My hon. Friend raises an important point. Although at present we have no plans to do as he suggests, he will be well aware, from the green finance strategy, that the Government remain open to the introduction of new debt instruments, and I am happy to continue to discuss the issue with him.

[Anthony Mangnall (Totnes) (Con)]

If he will take steps through the Government’s Business Rates Review to tackle exploitation of business rates relief.