Oral Answers to Questions

Debate between Steve Barclay and Alex Norris

Thursday 9th June 2022 Commons Chamber

[Alex Norris (Nottingham North) (Lab/Co-op)]

T1. If he will make a statement on his departmental responsibilities.

[The Chancellor of the Duchy of Lancaster (Steve Barclay)]

Mr Speaker, I feel I should have started with a birthday tribute; I think the credit for that goes to the Opposition Front Bench.

After the wonderful platinum jubilee, which I know colleagues across the House enjoyed, I pay tribute to the work of civil servants across government, who played a key role in facilitating it. As part of the platinum jubilee celebrations, a civic honours competition was held for city status. The Government were pleased to announce that Her Majesty the Queen had commended city status to Bangor, Colchester, Doncaster, Douglas, Dunfermline, Milton Keynes, Stanley and Wrexham, and that lord mayoralty status was granted to Southampton. I know Members will take great interest in those awards.

Colleagues will have seen the work of our armed forces, as part of our work for the jubilee. One of our first actions on taking office was to create the Office for Veterans’ Affairs to co-ordinate support across government. As we approach Armed Forces Week later this month, the Cabinet Office remains focused on our goal to ensure that the UK is the best place in the world to be a veteran by 2028.

[Alex Norris]

Our constituents face ridiculous backlogs for passports, driving licences, decisions from the Home Office and much more across Government. I am afraid that my hon. Friend the Member for York Central (Rachael Maskell) did not get an answer to her question: we are told that this will get better, but we are also told that we can afford to cut 91,000 civil servants—how are those two things compatible?

[Steve Barclay]

Let me take that question on directly. First, the situation has got better, and the response has been addressed in Prime Minister’s questions and in other questions today. To be specific about how we are dealing with this, we are looking at business and the scope of machine learning and technology. At the moment, only a very small proportion of the passport application process is automated. If the photo is taken in a booth as opposed to at home, that significantly increases the level of automation that can be delivered and that, in turn, reduces the number of staff who are manually required. It is such a luddite approach from Opposition Members to suggest, when businesses such as Amazon are showing exactly what technology can deliver, that the Government who are there to serve the taxpayer and the public should not embrace the same technology that we see in our best companies.