Universal Credit: Delayed Roll-Out

Stephen Timms Excerpts

Tuesday 4th February 2020 Commons Chamber

[Will Quince]

I thank my hon. Friend for his question and for his kind words. The answer is a categorical yes: his constituents will be better off. Under our forecasting, around 900,000 people will now be eligible for transitional protection, and as a result they will be better off.

[Stephen Timms (East Ham) (Lab)]

I congratulate the hon. Member for Airdrie and Shotts (Neil Gray) on securing this urgent question. Claimants are extremely reluctant to be moved on to universal credit. It has a dreadful reputation, largely because for the first five weeks that they are on it the only help they can get is a loan. Claimants on universal credit are two and a half times more likely to need a food bank than those on the previous benefits. Will Ministers look urgently at drastically cutting that five-week delay?

[Will Quince]

First, I congratulate the right hon. Gentleman on his election as Chairman of the Work and Pensions Committee. I take all issues around policy in my Department, in the areas in which I have control, very seriously and I am happy to work with him. Are there improvements that we can make to universal credit? Yes, of course there are, and I look forward to working with him find some of those solutions.

Oral Answers to Questions

Stephen Timms Excerpts

Monday 27th January 2020 Commons Chamber

[Guy Opperman]

My hon. Friend is right to raise that important point. We already publicise pension credit as much as we can, but we are working hard to get material into jobcentres and local authority premises to ensure that take-up is as high as possible.

[Stephen Timms (East Ham) (Lab)]

T2. Benefit claimants are two and a half times more likely to need a food bank if they are on universal credit than if they are on one of the predecessor benefits, and the main reason is the five-week delay after applying for universal credit compared with seven working days in the past. Will the Minister look at significantly shortening that delay, which is doing such harm?

[The Parliamentary Under-Secretary of State for Work and Pensions (Will Quince)]

As I said earlier, no one has to wait five weeks for their first payment. People are able to get their initial payment on day one, repayable over 12 months—16 months as of next year. We have the two-week roll-on of housing benefit and a further two-week roll-on of additional benefits starting next year. I am considering other measures we might take, all of which will require Treasury approval, but I am happy to meet the right hon. Gentleman to discuss any ideas he has.

Oral Answers to Questions

Stephen Timms Excerpts

Monday 7th October 2019 Commons Chamber

[Will Quince]

This is probably a question for the Department for Education, but we are supporting more than 1 million children with free school meals, investing up to £26 million in school breakfast clubs and providing approximately 2.3 million four to six-year-olds with a portion of fresh fruit or vegetables each day at school. Through the Healthy Start programme, hundreds of thousands of low-income families benefit from vouchers that can be redeemed against fruit, vegetables, milk and infant formula.

[Stephen Timms (East Ham) (Lab)]

Child poverty is being driven up by the five-week delay during which people have to wait before they receive universal credit. Will the hon. Gentleman confirm that what Ministers refer to as an advance is in fact a loan that has to be repaid by claimants, and will he commit to scrapping the five-week delay?

Child Maintenance Service: Payment Recovery from Absent Parents

Stephen Timms Excerpts

Wednesday 2nd October 2019 Westminster Hall

[Peter Grant]

The hon. Lady makes a valid point. Those of us who are old enough to remember it would do well to recall that the original version of the Child Support Agency was set up not to help the children, but as a way of getting somebody else to pay the children’s maintenance costs to save the DWP or its predecessor a wee bit of money. That legacy can be seen sometimes in the fact that the CMS, through the DWP, is simply not as enthusiastic about pursuing money that is owed to other people as it would be if it were pursuing money owed to itself.

[Stephen Timms (East Ham) (Lab)]

Will the hon. Gentleman give way?

[Peter Grant]

I think I can give way once more, and then I will have to move on.

[Stephen Timms]

I was looking through my records this afternoon, and I saw that I wrote to the Child Support Agency on behalf of one of my constituents on 30 September 1999. She finally received a first, partial payment on 1 August 2018. It took 19 years. Is the hon. Gentleman as unsurprised as I am that people, as he says, just give up?

[Peter Grant]

I just wish that I could wait 19 years before paying the bills that come into my constituency office with more regularity. I would love to think that the example the right hon. Gentleman raises was unique, but I do not think it is. What is the point of a child maintenance system that does not pay anything to the child until they are 18 or 19 and have left school, and possibly left home and gone to university? The children need the money when they are two, three and four years old, not when they are in their 20s. In a case I mentioned earlier, the children were literally grown up and had left home. Some were married, some were at university. As a point of principle, the parent was determined to carry on fighting, but he knows perfectly well that the money will not make any difference to his children. They have had the experience of being brought up when money was desperately tight.

A completely incomprehensible aspect to the write-off scheme is that the process the Child Maintenance Service has to go through before it can write off historical arrears depends, reasonably enough, on the level and value of the arrears, but that, by its own admission,

“significant policy, operational and IT issues beset the 1993 and 2003 schemes which contributed to the build-up of considerable arrears of unpaid maintenance”.

In another document, it admitted that it cannot always be sure how much the arrears are. How can it be fair for the CMS to say that it can write off an amount of arrears because it is small enough within the scheme that it does not need the receiving parent’s permission, and at the same time to say, “We don’t really know how much the arrears are, because our record-keeping system was so appalling in the past”?

A great deal more could be said, but I know that colleagues want to speak as well, so I will bring my comments to a close. First, however, I want to add something that was not in my original speech. I decided to do that when I realised that, while we are having this debate, our colleagues in the main Chamber will, hopefully, be agreeing to the Second Reading of the Domestic Abuse Bill.

I cannot go into much detail about some of the cases I have had, because people are still under threat from ex-partners, but I hope the Minister can explain how someone whose partner has been convicted repeatedly of assault can hide their income from the Child Maintenance Service for more than three years after the CMS has been alerted to where the money was, where it was going and how it was being hidden. It was hidden in such a way that, if I had the same authorisation to visit premises and to make inquiries as the CMS and HMRC, I could have found it, as any of us could, within 20 minutes. It was not an elaborate offshore scheme; it was a very simple accounting practice that HMRC and the Child Maintenance Service know about.

How can it be that someone who has been and still is a victim of coercive financial control is told that it is entirely up to her to find evidence that her ex-partner is committing fraud against her and probably against HMRC as well? How can that be acceptable? Why is the Child Maintenance Service not working more closely with HMRC, so that when they get information that points clearly to a large-scale criminal evasion of tax by somebody whose address and place of work is a matter of public record, they can take action? How can it take three years for them even to begin an investigation? When the Minister sums up, I hope he can answer that question, as well as responding to the other comments I have made.

--- Later in debate ---

[Stephen Timms (East Ham) (Lab)]

I congratulate the hon. Member for Glenrothes (Peter Grant) on securing the debate. I would like to say a little more about the case I referred to in an earlier intervention.

By the time of the letter I wrote on behalf of my constituent, Mrs A, on 30 September 1999, the father, Mr A, had been assessed as being due to pay just over £100 per week towards child maintenance. He never paid. He claimed to be on a very low income. He claimed that he had absurdly high housing costs. At one stage, confronted with incontrovertible evidence that he was working, he claimed to be doing so free of charge. He is actually a prosperous and busy builder, who owns his own large home.

I was more or less continuously in touch with the Child Support Agency, its successors and Ministers for 19 years on my constituent’s behalf. There was a short period when she was distracted because of the ill health and later the death of her mother. However, she showed extraordinary ingenuity and determination in compiling evidence of Mr A’s true circumstances. Without that evidence, I do not think that he would ever have been forced to pay at all. He was absolutely determined not to pay. He spent a fortune in legal costs. If only that money had gone to his child, things would have been very different. He made three small contributions in 2003, amounting to just over £1,000, and that was after he had lost three tribunals in succession and appealed against the decision each time. But other than those three small payments, he refused to pay any money.

By December 2013 it had been established that Mr A owed £54,000: £15,000 was due to Mrs A; and £39,000 was due to the Government, to reimburse benefits that should not have been paid. It then took another five years for that demand to be enforced. My constituent finally received the £15,000 on 1 August 2018, 19 years after she had first approached me. The system completely failed to deliver the support that she and her son were entitled to throughout his entire childhood. As a result, he grew up in much more straitened circumstances than he should have.

The point that I put to the Minister is that surely the Government must act to ensure that an absent parent can no longer use legal chicanery to avoid their responsibilities for 20 years.

Universal Credit: Managed Migration

Stephen Timms Excerpts

Monday 22nd July 2019 Commons Chamber

[Amber Rudd]

The hon. Lady asks a lot of detailed questions, and I will do my best to answer them, but if I have not done so, I hope she will write to me so that I can complete my response. A discretionary hardship fund will be in place for the individuals who are being managed-migrated from legacy benefits to universal credit in Harrogate, which will be the equivalent of the legacy benefits being paid in addition that were going to be received next year, in June 2020, for people who are being moved from one benefit to the other. So the answer to her question is yes, but the type of payment will be under the umbrella of a discretionary hardship payment instead. She asked about the support that the jobcentre will get. We are working with it, and a dedicated team is working closely with my Department to ensure that there is true learning from the experience of moving people in this way. She asked specifically about Harrogate and why we are doing this there. The answer is that it already has a relatively high level of people on universal credit, but a significant number will still need to be transferred. I did say in my statement that it might not be the only location, and we are taking permission to do up to 10,000, so it may mean that, to complete that learning process, we do it elsewhere as well. We are keeping an open mind on that, because it is essential that this really covers the serious matters of getting it right, some of which have been raised in the House today.

[Stephen Timms (East Ham) (Lab)]

Will the Secretary of State use this pilot to review thoroughly the impact of the catastrophic five-week delay policy in universal credit? It is forcing people to use food banks, as the Trussell Trust reports; forcing people into debt to her Department, because they have to take out what she calls an advance but is, in fact, a loan; and, as we have discovered over the past two or three weeks, opening up a bonanza for crooks and fraudsters who dupe people into taking out unwanted advances and claiming universal credit. Will she do a thorough assessment of the impact of the five-week delay as part of the pilot’s evaluation?

[Amber Rudd]

The right hon. Gentleman is no doubt aware that, in addition to the advances, the housing benefit run-on and the legacy benefits run-on will come in next year, and they are effectively part of the transitional arrangements being offered to the pool of people who are having their migration managed. He has raised this matter before. I have bent over backwards to ensure that we get funds to people as soon as possible, and former Secretaries of State have done the same, but I know that some people still have concerns about what more we can do to ensure that people on the lowest incomes are supported at the moment of difficulty when they move from one benefit to another. I will always take an open mind to looking what we can learn from that going forward.

Universal Credit Fraud

Stephen Timms Excerpts

Wednesday 10th July 2019 Commons Chamber

[Justin Tomlinson]

On the specifics of the meetings, I will have to write to provide a full answer. However, we are seeing that the cases that are being reported are clustered around particular areas, so there is a real focus in those areas on raising awareness and on targeting often very sophisticated criminal activity. As we bring forward prosecutions, we are finding that that is making a significant difference as a proactive deterrent, and rightly so.

[Stephen Timms (East Ham) (Lab)]

Ministers have made one monumental misjudgment after another with universal credit. The five-week delay is forcing people into debt and dependency on food banks, and now we learn that it has opened up a bonanza for crooks and fraudsters. Will the Minister now urgently review the catastrophic five-week delay policy?

[Justin Tomlinson]

As is very clear, any claimant can access financial support from day one where it is needed. We will continue to do all that we can to ensure that everybody benefits from the personal, tailored approach that universal credit offers, which is an integral part of how we are helping to deliver record employment across all regions of this country.

Inequality and Social Mobility

Stephen Timms Excerpts

Wednesday 12th June 2019 Commons Chamber

[Amber Rudd]

If Members will forgive me, I shall make some progress, and then I will take some more interventions.

Let me talk for a moment about the Government’s record. The hon. Member for Wirral West (Margaret Greenwood) went on at some length about that, so let me make some points to her in reply. I will begin with our record on employment. We have helped more than 3.6 million people to enter work; we have reduced unemployment to its lowest level since the 1970s; we have supported nearly 1 million more disabled people into work, and women’s employment is now at record levels.

Those jobs are not just in London or the south-east; more than 60% of the employment growth since 2010 has taken place in other parts of the UK. Nor—I can already hear the suggestions coming at me from the Opposition Front Bench—are they just part-time and temporary jobs. The jobs that make up this increase are overwhelmingly full-time, permanent roles, giving people the dignity and security of a regular pay packet. Behind every employment statistic is a person or family whose mental health, wellbeing and life chances are improved by participation in the workforce. This increased employment means that 660,000 fewer children are growing up in workless households, which makes them less likely to grow up in poverty.

[Stephen Timms (East Ham) (Lab)]

The Secretary of State will know that the number of food parcels distributed by Trussell Trust food banks increased by 19% last year. Does she recognise the close link between the growth of that problem and the roll-out, with its current flaws, of universal credit?

[Amber Rudd]

I know that the right hon. Gentleman has been very engaged in this subject. He will be aware that there are many reasons why people turn to food banks. There were some issues with the early roll-out of universal credit in terms of the timeliness of the payment. That has been corrected, and between 85% and 87% of recipients are now paid on time, which compares favourably with the previous legacy system.

Let me now talk for a few minutes about income inequality. Since coming to office, we have lifted 400,000 people out of absolute poverty. Another key fact that I can give in response to the Opposition motion is that household income inequality is lower now than it was in 2010. However, that is not enough for us; we need to build and do better.

Our safety net is one of the strongest in the world. We deliver the fourth most generous level of welfare support in the OECD. In this financial year, total welfare spending will be more than £220 billion[Official Report, 15 July 2019, Vol. 663, c. 5MC.]. As has been acknowledged by the Institute for Fiscal Studies, thanks to the benefits system, overall income inequality has remained stable, even as earnings have increased for the most well paid. That is because we have what the IFS has described as a highly redistributive tax and welfare system. We have deliberately taken action, through the tax system, to ensure that income inequality is reduced.

Supporting Disabled People to Work

Stephen Timms Excerpts

Thursday 28th March 2019 Commons Chamber

[Stephen Timms (East Ham) (Lab)]

The disability employment gap fell steadily in the years up to 2010. It has since got stuck at a level just above 30%. David Cameron, in the 2015 election campaign, promised to halve it by 2020, a pledge that was quickly abandoned after the 2015 election. What does the Minister now believe will happen to the disability employment gap over the next five years?

[Justin Tomlinson]

The right hon. Gentleman is one of the most constructive and proactive Members of the Opposition pushing on this very important area. When we came to office, disability employment stood at 44.1%. It has now gone to 51.5%. That is up 7.4%, with the gap closing by 3.6%. I expect that trend to continue over the next five years.

Households Below Average Income Statistics

Stephen Timms Excerpts

Thursday 28th March 2019 Commons Chamber

[Amber Rudd]

It is because I have acknowledged that these figures are disappointing and because I want to address this that I have come here to set out what we are doing, what we have already done, and what are going to be the important changes to make to the welfare system to ensure that we do address it. I am committed to making sure that we reduce poverty, and I will be putting in place the levers whereby we can do so. However, these figures are now nearly two years out of date. I have made sure that we are starting immediately to invest the money that the Chancellor put aside for us—£1.7 billion a year—to reduce the taper rate, increase the work allowance, and make sure that we address some of these issues.

[Stephen Timms (East Ham) (Lab)]

I welcome the Secretary of State’s new commitment to tackling child poverty, which these figures show is getting significantly worse. Will she look at the option of universal credit claimants forgoing their final benefit payment after they have got into a job, in exchange for an up-front payment to fill the five-week gap before entitlement to benefit, which is forcing so many families to use food banks at the moment?

[Amber Rudd]

The right hon. Gentleman has raised that with me before. I am always looking at ways to improve the way we deliver universal credit. I have said that I will look at that, and I will continue to engage with everybody across the House to find ways of improving the delivery of universal credit. I feel that the advances that are available to people on day one when they apply for universal credit are the way to ensure that people have access to money as soon as they need it. That is working well, with over 60% of claimants now taking advantage of it.

Oral Answers to Questions

Stephen Timms Excerpts

Monday 18th March 2019 Commons Chamber

[Amber Rudd]

I thank my hon. Friend for pointing out this important element of universal credit. We are determined to make sure that universal credit really supports the most vulnerable. We are piloting a new scheme in Milton Keynes in which people with mental health difficulties are given an early referral to make sure that their needs are dealt with early on, so that they can be given the appropriate, personal, supportive care that they need.

[Stephen Timms (East Ham) (Lab)]

The five-week wait for universal credit assumed that everybody would have their last month’s pay cheque in the bank, but reality is not like that. Most claimants have to take an advance—a debt to the Department—the repayment of which often forces people to use food banks, as the Secretary of State has rightly acknowledged, or go into rent arrears. Will she scrap the five-week delay?

[Amber Rudd]

I thank the right hon. Gentleman for raising this important issue; we have addressed concerns about the five-week wait by putting in additional measures. One measure now in place relates to the receipt of legacy housing benefit over two weeks. All universal credit applicants can get an advance, and we now find that 60% of applicants take up that opportunity. That obviates the need for concerns about the early amount of cash that people get.

--- Later in debate ---

[Alok Sharma]

Our frontline staff deliver vital support to more than 20 million people across the country, and of course we are committed to supporting them in their roles. That includes monitoring staff levels and ensuring that their caseloads are indeed manageable.

[Stephen Timms (East Ham) (Lab)]

T5. When Bright Blue surveyed claimants for its new universal credit report, it found that the five-week wait was their biggest concern. According to the report: “Only a handful of interviewees said they had enough…to cover their expenses in this period.”The Secretary of State cannot justify the five-week wait. Will she scrap it?

[Amber Rudd]

As the right hon. Gentleman knows, we are introducing measures to help people gain early access to money so that that eventuality does not occur. They can receive benefit advances of up to 100%, which 60% now access, and can access the housing benefits run-on, which is additional money, and, from next year, other legacy benefits, which are also additional money and which will be paid within that two-week period.