Consumer Rights Bill

John Bercow Excerpts

Tuesday 13th May 2014 Commons Chamber

[Several hon. Members]

rose—

[Mr Speaker]

Order. By my reckoning, eight hon. Members are seeking to catch my eye. Colleagues will be aware that the moment of interruption is 7 o’clock. They will be able to do the arithmetic for themselves, but if everyone speaks for approximately five minutes and no longer, it should be possible to accommodate everybody.

[Mark Durkan (Foyle) (SDLP)]

It is a pleasure to follow the hon. Member for Hove (Mike Weatherley) who spoke so well in support of the new clauses tabled by the hon. Member for Washington and Sunderland West (Mrs Hodgson). I also wish to associate myself with the clear arguments put forward by the hon. Member for Walthamstow (Stella Creasy) in respect of other amendments in this group.

I wish to speak to new clause 15, in my name and that of the hon. Members for East Lothian (Fiona O’Donnell) and for Batley and Spen (Mike Wood). I raised this issue in Committee, although new clause 15 is not simply a retread of the new clause I tabled there about product recalls, especially of electrical items, and safety. It is a new and improved new clause, with added provisions based on the very fine contribution by the hon. Member for Batley and Spen in an Adjournment debate on 24 March.

When my original new clause was debated in Committee, the hon. Member for East Lothian had to speak to it, as I was in the United States as part of a delegation on the Colombian peace process. I pay tribute to the hon. Lady for speaking so well on the new clause in Committee.

The purpose of the new clause is to try to make good the deficiencies in the product recall system. I am one of those people, probably like many other Members, who laboured under the assumption that there are very clear schemes, strict regimes and tightly managed fine systems for product recalls, particularly for products that can threaten the life and health of families and the fabric of properties. We read about products catching fire and being recalled—washing machines, cookers and so on—but the Electrical Safety Council report “Safer Products, Better Business” shows that most product recalls succeed in recalling only 20% of products, with some recalling only 10%. That means there are a lot of unsafe products in people’s homes, threatening lives and property.

--- Later in debate ---

The Government seem to be relying on the industry for that. That is what I took from an answer the Minister gave me in January. She said that there is no problem because the industry has not told her that there is one, but it currently relies on its records of ownership, and they depend on whether people return their warranty and registration cards when they buy products. A lot of people do not because they think they will receive a great deal of marketing bumph and other material they do not want, but doing so is vital if a product recall is required. What we are left with are general media information recalls and signage, which people may not see or take in, being put up in various stores. That is why our recalls do not have a very high success rate, and that is leaving people at risk.

[Mr Speaker]

Order. The hon. Gentleman is addressing the House with inimitable eloquence as always, but I think I can confidently predict that he is reaching his peroration.

[Mark Durkan]

The other point the Government make is that this will be the subject of a European directive in a couple of years’ time. I would only make the point that we should not have to wait for a European directive, and that it would be better if a meaningful European directive were transposed through existing legislation. New clause 15 would provide exactly those powers and that legislation.

--- Later in debate ---

[Several hon. Members]

rose—

[Mr Speaker]

Order. Of course I am in colleagues’ hands, but I simply point out that anyone who speaks for longer than three minutes will knowingly be stopping another colleague contributing. I just put that in my usual gentle fashion.

[Mr Clive Betts (Sheffield South East) (Lab)]

I want to speak to new clause 22 about letting agents’ charges. When the Communities and Local Government Committee did a report on the private rented sector last year, we had more evidence and more complaints about letting agents’ charges than almost anything else. That was reflected by the OFT, which said that complaints to Consumer Direct about letting agents were almost all about fees and charges. It is not just that there is one fee up front for a tenancy agreement; there are also the charges for inventories and for credit checks, and people enter into a viewing not knowing what the ultimate charge will be. It is a charge they have to find up front as a prospective tenant, at the same time as they are trying to find the deposit, and often these are people on very low incomes.

The process gets repeated to a degree every time people renew their tenancy after six months or 12 months, and that militates against having longer term contracts. Agents see this as an incentive not to let longer term contracts because short-term contracts mean renewals and more fees for them. I have described letting agents as being a bit like football agents as they make their money out of transfers and renewals of contracts. We ought to be extremely wary of that.

Shelter said the average size of a fee to a tenant was £355. The Foxtons website gives its fees as £420 to a tenant to create a contract, £96 to renew it and £150 for an inventory check. Such charges are replicated by most letting agents.

The Committee responded that there should be absolute transparency of fees up front when a property is advertised and it must be clear what the totality of charges to tenants will be and there should be no double charging. If there is transparency, it will be harder for a letting agent to charge a tenant and a landlord for the same thing, which happens at present.

We want these changes to be put in a mandatory code of practice, but the Government have not agreed to do that. On transparency, all that has happened is the Advertising Standards Authority has given a ruling saying the fees that are compulsory should be shown up front as part of the price quoted. However, when we go on websites like that of Foxtons, we see those fees are in very small print, so, in practice, letting agents are going through the motions when it comes to the ASA ruling, but they are not sticking to the spirit of it.

We did not recommend a complete abolition of fees to tenants. What we said was that it has been done in Scotland and that we should review the Scottish experience. The Committee will come back in the autumn and look at the Scottish experience and consider whether banning charges to tenants means higher rents. If so, there is a question as to whether tenants favour paying a bit more in rent rather than having a massive fee up front. The Committee will also look at the fact that the contract is with the landlord, not the tenant. We will take further evidence on those matters in the autumn.