Private Probation Services

Siobhain McDonagh Excerpts

Tuesday 27th February 2018 Westminster Hall

[Jenny Chapman]

I agree: now is the moment. It would have been better to run a pilot, but the Government were determined to embark on a mission that was so fundamentally flawed it was never going to work. Had they been so minded, they could have piloted the approach and gathered evidence of the problems. That would have caused far less damage than selling off half the service in 35 different trust areas in one go and thinking that everything would go smoothly. They removed any opportunity for learning in the process, and that was reckless. It is something that the Government, even if they will not say so publicly, really ought to reflect on and probably should regret.

Selling off all the areas at once was incredibly high risk. The then Secretary of State, the Member for Epsom and Ewell (Chris Grayling), was asked at the time why he was so determined to do it. I remember this clearly and was quite shocked. He was asked for any evidence from anywhere to justify such a reckless move, and he simply said that he had inner belief that it would work. He was determined to prove it, and then he went off to run the trains. What the Government did was a mistake. It was stupid and is not something that this Minister would want to repeat. I am sure he is somebody who will look at evidence and take into account the track record of CRCs. He needs to make decisions that will change the current structures.

The whole thing has been based on the flawed premise that offenders fall neatly into two separate groups, but they do not. Risk fluctuates constantly. It takes experienced probation officers to assess that—to notice it, to know what they are supposed to look for and then to know what to do when they suspect the risk might be about to change.

We are talking about an incredibly difficult group of people. Probably everybody here has heard this, but I want to get some characteristics of offenders on the record—27% having been taken into care, compared with 2% of the general population; 49% having been excluded from school, compared with 2%; numeracy and literary levels of an 11-year-old or below at 65% and 48% respectively; 72% of men and 70% of women with two or more mental disorders; 83% of men with a history of hazardous drinking; drug misuse at 66%. We are not talking about people who have just got themselves on the earliest steps to a life of criminality. These are chaotic, confused people, with very little control over what they do. In the sector, they would probably say they are bang at it and are only getting lifted for a proportion of what they are up to. Probation work is incredibly difficult and it relies on the good will, professionalism and experience of an outstanding workforce. To be successful, we need to harness the very best practice in the profession and make that available to all offenders.

The trusts could have delivered that. They were doing a good job and met all the targets they were set by successive Governments. They were independently assessed at the time as excellent. Had the Government wanted them to behave in a different way, such as to work more collaboratively with voluntary and community sector organisations, they should have made that clear to trusts and made that a target. I am confident that the trusts would have been able to deliver on the objectives set them by the Government, even the ambition of wanting to supervise those being released from a prison sentence of less than 12 months. That was one of the objectives the Government set at the time. I do not deny that it was a good objective, but there was no attempt at all to try to achieve it within the existing arrangements. That was negligent and arrogant. It was a bullish approach from Ministers at the time, and it was a real mistake.

This is a complex issue, but it is incredibly high stakes. Splitting the service has been an error. I urge Ministers to listen now in a way that they did not at that time, and to take whatever steps are necessary to reverse the decision and keep the public safe.

[Siobhain McDonagh (in the Chair)]

There being no other Back-Bench Members wishing to speak, I call the shadow Minister.

[Imran Hussain (Bradford East) (Lab)]

It is a pleasure to serve under your chairmanship, Ms McDonagh. I begin by joining other hon. Members in congratulating my hon. Friend the Member for Lewisham West and Penge (Ellie Reeves) on securing this debate. Hon. Members are absolutely right that this issue does not get the airtime that it deserves. It needs discussion. My hon. Friend made a powerful speech, comprehensively setting out the factual background to the formation of the community rehabilitation companies and setting out the failures with great clarity, as did many other hon. Members. I thank all hon. Members who have taken part in this important debate.

It is clear from listening to the contributions that—let us be clear and frank—the state of probation is dire. Although there were problems back in 2015, probation never used to look like this. The Government’s ill-fated reform agenda, “Transforming Rehabilitation”, has been nothing short of a failure. It has failed offender rehabilitation, with many left ill-equipped for life on the outside. It has failed prison officers and governors, who are seeing their prisons pushed to breaking point by overcrowding, and it has failed the public, who are bearing the financial and safety brunt of the failures. The only group that it has not failed, as has quite rightly been pointed out, are the private companies that are lining their pockets.

When reforming probation, the Government had the opportunity to make things better, transform rehabilitation, improve the prospects of offenders and slash reoffending, which is costing the country £15 billion a year. What they delivered was not so much transforming rehabilitation as privatising rehabilitation, weakening rehabilitation and ultimately destroying rehabilitation. By almost every metric and every means by which to measure its effectiveness and its success, it has failed, and some aspects have failed spectacularly.

Hon. Members have quite rightly mentioned the failures of the Through the Gate services, which have been a complete disaster. In 2015, the then Prisons Minister stated that those services would provide

“support to offenders for accommodation needs, employment brokerage and retention, finance and debt advice”.

I have seen very little evidence that that support is being provided and no sign of real, joined-up services to support offender rehabilitation.

The HMIP report and its conclusions on Through the Gate services have been referred to. What it found was startling, particularly in the areas of support the Ministry of Justice identified. Of its sample of short-term prisoners, just 31% had sufficient work done with them to meet their accommodation needs, just 33% their education and training needs, and just 12% their finance, benefit and debt advice needs. Some 10% of the sample found themselves homeless on release. Another report by HMIP found, quite worryingly, that not one offender had been helped by Through the Gate services to enter education, training or employment after release.

[Siobhain McDonagh (in the Chair)]

Order. For the benefit of the Chair and for Hansard, it might be better if the shadow Minister swivelled round a little and spoke into the microphone.

[Imran Hussain]

My apologies, Ms McDonagh. End-to-end offender management is vital to stop reoffending, and HMIP has set out a minimum level of requirements for resettlement. However, it is clear that Through the Gate services, when provided by private probation companies, cannot deliver. They cannot support offender rehabilitation and they cannot prepare them for life on the outside after release. It is that inability to support offenders that ensures that a privatised probation system can do nothing to stop reoffending.

Currently, around two in three prisoners serving sentences of less than 12 months reoffend. One in three prisoners on longer sentences reoffend. Stopping reoffending is the very core of a probation company’s goal. It is its purpose, yet 19 out of 21 private probation companies have seen an increase in reoffending because they are treating probation not as an important service but as a box-ticking exercise. There is little to no meaningful engagement, with supervision of offenders taking place over the phone, as has been pointed out. If they do meet face-to-face, it is sometimes in a very public space with no privacy, such as in a library.

The MOJ stated that the “Transforming Rehabilitation” programme would allow providers to focus relentlessly on driving down reoffending, but that has clearly not happened, as if they are not properly supported, offenders cannot be helped in not reoffending. That does not just impact on offender rehabilitation. It has knock-on effects for prisons, as those reoffending are sent back to an overcrowded prison system, which in 2015-16 saw, on average, almost 21,000 prisoners held in overcrowded accommodation. That in turn affects prison safety, as fewer prison officers are dealing with more prisoners. The rampant and increasing violence we are seeing in prisons is just one by-product of overcrowding, putting prison officers and prisoner safety at risk.

Probation failures are not just failing those criminal justice professionals by putting their safety at risk; they are failing the judicial system, which finds itself with fewer options for sentencing. An independent judiciary that can use its discretion to a degree is an important pillar of justice, but as there is increasing distrust of CRCs to deliver community sentences, it finds itself with fewer options.

However far removed all this might be perceived to be from many people’s lives, with many of them never having an interaction with prison and probation services, the Government’s changes to probation have also failed the public. People expect safety and security in the knowledge that we have a criminal justice system that works; they expect judges to have a range of options open to them; they expect offenders to be punished when they go to prison; to be rehabilitated while there; and to be released back into the community as changed persons ready to contribute to society. But prison is not working, with increasing violence and persistent overcrowding, and neither is probation. Offenders are released back into communities without proper reform, as we see from the failure of Through the Gate services, and without proper supervision, as we see with private probation companies supervising them by phone.

The decision to privatise night-waking watch staff and replace them with minimum-wage staff at probation hostels, which house the most dangerous ex-offenders, further threatens safety and shows that the Government have not learned the lessons from privatising justice. Two people have been killed at probation hostels in the past year. The cost of reoffending totals about £15 billion a year, according to the Work and Pensions Committee. The public are footing the bill for overcrowding and reoffending, and their safety is being compromised.

The Government’s probation privatisation is failing offender rehabilitation, criminal justice professionals and the public, but not private companies, which, in fact, have quite a comfortable life. They have taken on contracts over which the MOJ has little oversight. They have failed in their goal of reducing reoffending, and there have been numerous critical reports from the probation inspector, yet no sanctions have been applied to them. If any other organisation failed in its objectives, its contracts would be wound up, so why not probation companies? They have not received the financial benefits they expected, but all they have to do is cry about falling profits and the Government bail them out. Some £22 million was handed over before any changes were made. No questions were asked, and there was no scrutiny of the private probation companies to prevent future failings. Instead, the Government changed the contracts afterwards to make things easier. The private probation companies are getting away with failure and are frankly being rewarded for it.

The creation of private probation companies has been a disaster, and the reform of probation has been an extraordinary failure. The companies have let down everyone they have come across and are not fit for purpose. I have a number of questions for the Minister. He and I have worked together on other policy areas, and I know that he is quite an amiable, reasonable chap. He has the opportunity today to really listen, to address this issue and to start afresh. Nobody will accept that the privatisation of probation has not been a failure.

My asks of the Minister are these. Will he accept that Through the Gate services have failed, and will he put in place changes in conjunction with other Departments to deliver joined-up services so that offenders are given every opportunity to be rehabilitated on release? What is the contingency plan in the event of the collapse of Interserve, which, as I am sure he will agree, is increasingly likely? Has his Department learned lessons from this disaster, and will it keep people safe by abandoning its plans to privatise the night-waking watch in probation hostels? Finally, will he accept that transforming rehabilitation has been a failure, and will he commit to take probation back in-house to deliver a probation service that works for offender rehabilitation, the criminal justice system and the public, not for private, profit-making companies?