Rail Service Reductions
Debate between Sarah Olney and Chris Heaton-Harris(3 years, 2 months ago)
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The Minister of State, Department for Transport (Chris Heaton-Harris)
I congratulate the hon. Member for Richmond Park (Sarah Olney) on securing this important Adjournment debate, and I thank her hon. Friend the hon. Member for Twickenham (Munira Wilson) for contributing. Lots of hon. and right hon. Members have made me aware of their interest in this subject, including my right hon. Friend the Member for Epsom and Ewell (Chris Grayling). I would not say he is constantly talking to me about it, but every time I see him he does mention this particular subject. I do know how important it is to Members affected by the consultation.
Thank you, Madam Deputy Speaker, for keeping us to time today, which is an excellent reminder that Parliament, much like the railway, functions at its best only when things run smoothly and efficiently. That is really the crux of the matter today—the need to make sure that our railways do actually run smoothly and efficiently, and put passengers first.
Let me put try to put this debate into some sort of context. In February 2020, before the pandemic, our railways had one of their busiest months on record, and the commuter services in the morning from the constituency of the hon. Member for Richmond Park were busier than ever, too. It was standing room only on nearly all—or, in fact, on all—early commuter, morning peak services into London, and indeed on the vast majority of morning peak services around the country.
However, there were issues, too. The lines into Waterloo, for example, were at capacity, and any delay in the morning would cascade through the services for the rest of the day, often creating delays on other services, as well as having staff and trains in the wrong place at the wrong time, or where they crossed lines and all things got excited. Huge amounts of delay minutes, which is how the industry measures these things, were created by those issues.
Indeed, in May 2018, the whole system nearly keeled over. Unachievable timetables bid for in very complicated franchise competitions combined with infrastructure not being delivered on time and industrial action created a toxic mix and delays up and down the country, where millions of journeys were disrupted. Action was called for in this Chamber very loudly, and indeed by consumers, punters, passengers up and down the land, and a comprehensive review was started, led by a gentleman called Keith Williams.
Going back to my story, the pandemic followed that very busy February on our railways. In April 2020 passenger numbers were down to 4% or 5% of what they had been a year earlier—almost Victorian levels of carriage. When Keith Williams’s work came to fruition in the “Great British Railways: Williams-Shapps plan for rail” White Paper this May, we not only had to take account of the issues that were there pre-pandemic but obviously had to have an eye on what had happened over the previous 15 months. I am very pleased to say that the White Paper received cross-party support, and I thank the hon. Lady and her party for being so positive about the need for reform.
Everyone in politics and across the rail industry realises that, with passenger numbers still stuttering, these reforms were required more than ever, and we needed to ensure that our national timetable is reliable and fit for the future. It had to be an integral part of those reforms to ensure that passengers get the reliable, clean trains they deserve—that is a key reform.
Ensuring we have a timetable that allows freight operators to take lorries off our roads, helping to decarbonise journeys and get goods to places in a much more environmentally friendly way, is also part of those reforms. That is why this debate is so timely and so important.
The challenge for the railways is not an easy one. The industry must rethink its offer to passengers and to freight while carefully balancing the need to preserve the excellent performance that the hon. Member for Twickenham talked about. It must deliver reliable passenger services and provide good value for money for the hard-working taxpayers who use it, and for those who do not. The industry needs to ensure that timetables are attractive, efficient, reliable and fit for purpose.
South Western Railway routes have historically seen very high patronage. I used to commute on those lines, and this House will be aware that SWR and Network Rail have historically responded to ever-growing customer demand by increasing the number of trains on the network, often at the expense of the performance and reliability of the services and the infrastructure on which they run. I am sure the hon. Member for Richmond Park would agree that it is no use having frequent services if they do not run reliably because the network is too busy, and it is no use advertising trains if they have to be cancelled to recover time in the timetable. It is infuriating when something is promised to passengers that cannot be delivered. I am keen to ensure that any future timetables do what they say they will do and can be completely relied upon.
As we all know, passengers are slowly returning to the railways, but behaviours have changed. The morning peak hours are back to being the busier trains of the day. I was shown data earlier this week demonstrating that only one train coming into Waterloo on a new normal midweek day was at or over capacity.
Sarah Olney
Will the Minister reflect on what I said about how we are not yet over the pandemic and how we cannot start measuring what post-pandemic behaviour will be like? As I said, we are starting to see another quite large increase in cases, which will have made people nervous about coming back to work and coming back into their offices. It is therefore too soon to start measuring how many people are on the trains and whether we can expect the number to be constant in the future.
Chris Heaton-Harris
I agree with the hon. Lady, but we need to have timetables on which to base things. We also need the flexibility to respond to demand.
As the hon. Lady describes, the pandemic has changed how people use our railways, and the railways need to respond. As I have said to industry audiences many times, the rail industry has never had to compete for its market, which has always come to it. Lots of commuters in her constituency and mine will have stories about having to stand for long distances on journeys because there was no alternative. Now, however, trains are having to compete to win their market back for the first time ever. We need to get it right, but it is a time of flex. We need the certainty of timetables so that people come back to rail as and when they feel comfortable, which I hope and expect they will in big numbers.
SWR and Network Rail have started to plan for a baseline timetable that can balance three important considerations: the performance of service, the attractiveness of offer, and the efficiency of cost. It is right and proper that they should have consulted stakeholders when embarking on such an ambitious endeavour.
Oral Answers to Questions
Debate between Sarah Olney and Chris Heaton-Harris(3 years, 3 months ago)
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Sarah Olney (Richmond Park) (LD)
Does the Secretary of State agree that as London returns to work and commuters begin to get back on the trains and into their cars, it is important that we encourage people, as much as possible, back on to public transport? In my constituency we expect the construction of some 1,500 flats over the next few years. Does he agree this is no time to be cutting South Western Railway services to North Sheen, Mortlake and Barnes?
Chris Heaton-Harris
As I said to the hon. Member for Twickenham (Munira Wilson), South Western Railway is undertaking a consultation that will shape the future of services. It is important that that consultation is viewed as one that we will listen to, and we will listen to it. The hon. Member for Richmond Park (Sarah Olney) will have seen that recently, following consultation, we decided not to proceed with the east coast main line proposals because of stakeholder reaction, among other things, so it is vital that the consultation is replied to in great detail, and I hope she will do that.
Oral Answers to Questions
Debate between Sarah Olney and Chris Heaton-Harris(3 years, 5 months ago)
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Sarah Olney (Richmond Park) (LD)
Sarah Olney
Network Rail is still working to a timetable of installing tactile paving at all train platforms by 2029, some eight years away. Given that 35% of platforms are seriously dangerous for blind and partially sighted people, will the Minister commit to ensuring that every station has the basic safety measure of tactile paving in place by 2025?
Chris Heaton-Harris
I very much hope so. I have asked Network Rail to develop a programme to install platform edge tactile strips on every platform in Great Britain as soon as possible; I have yet to receive that programme. I will make a further announcement in the very short term.
Oral Answers to Questions
Debate between Sarah Olney and Chris Heaton-Harris(3 years, 10 months ago)
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Chris Heaton-Harris
I thank the hon. Lady for her excellent question. I have been talking to the rail companies and, indeed, the general secretaries of the unions throughout this crisis and we have issued comprehensive guidance to public transport operators, including rail operators. This has been reinforced by officials throughout the pandemic on how to keep staff safe and trains clean, so that passengers and staff are able to maintain good hygiene.
Sarah Olney (Richmond Park) (LD)
The Minister of State, Department for Transport (Chris Heaton-Harris)
The Department expects the industry to meet current accessibility requirements whenever it installs, renews or replaces station infrastructure. This includes appropriate tactile paving.
Sarah Olney [V]
Does the Minister acknowledge that travellers will need extra encouragement to get out of their cars and back on to public transport once the coronavirus restrictions have been lifted? Will he prioritise making railway stations safe and accessible as a means of attracting travellers back?
Chris Heaton-Harris
I am fully aware, as is every single person in the industry, that we will need to entice and encourage passengers back when they are allowed to travel on our trains. And yes, the hon. Lady is absolutely right: our stations need to be more friendly, more welcoming, more accessible and spotless—and they will be. To accelerate the programme of tactile paving, we have included it as part of our core scope for accessible routes installed under the Access for All programme, so I hope that she will see some changes when she returns to public transport.