Transport Safety: Blind and Visually Impaired People

Ruth George Excerpts

Wednesday 6th June 2018 Commons Chamber

[Liz Twist]

I very much agree that it is important not only that there is specialised transport, but that all public transport is accessible to people with a visual impairment.

[Ruth George (High Peak) (Lab)]

My hon. Friend is making an important speech and I thank her for doing so. A constituent of mine who is blind asked for rail assist at his local station, but their only response was to give him a leaflet, which he could not read. Does my hon. Friend agree that that is wholly inadequate for people with a visual impairment?

[Liz Twist]

I most certainly agree that that is a real problem. That is an absolutely impossible situation. It is not so much rail assist as not caring about what happens to people with a visual impairment and not thinking it through.

Pavement parking is not just a problem for blind and partially sighted people; it is a real problem for wheelchair users and for parents with prams, buggies or young children in tow, who are often forced on to busy main roads to pass cars. Today, however, I want to focus on Margaret and Laurel and others who are blind. They have worked so hard to gain their independence, but cars parked on the pavement, and other pavement obstructions, are making life difficult for them—and dangerous in some circumstances. As I have said, other forms of transport cause problems, too, so we need to look at bus and rail services as well.

This is not a new problem. It has been talked about many times in this Chamber, but it really is about time that we actually did something to sort it out. I read in Hansard that in 2015 the hon. Member for North Dorset (Simon Hoare) promoted a private Member’s Bill on the issue, but it goes way back beyond that time. That Bill was withdrawn following the Government’s commitment to hold roundtable discussions on the issue of pavement parking in particular, but there has been little or no action.

More recently, Transport Ministers have said that they will look at pavement parking in the context of traffic regulation orders. Over the short time I have been in this House, many hon. Members have questioned Transport Ministers on their plans to tackle pavement parking. The war of attrition seems to be showing modest results, as answers to the questions that I have looked at in Hansard have changed from, “We have no plans to do anything”, to leaving it to local councils to resolve the problem, to now saying, “We will look at how we tackle pavement parking as part of the work on TROs.” But we need faster action and we need more of it, please. We all know and understand the problems—we need to do something about them.

Local authorities can take some actions, such as designating specific areas and streets for no pavement parking, but, to be frank, it is a piecemeal approach to identify streets, go through what can be a long and costly TRO process and then try to enforce TROs at a time when local authorities are very stretched after years of reductions in grant funding. My local authority, Gateshead, has been looking at what it can do to help with the problem but, along with Guide Dogs and many other charities, it has concluded that we need a system like the one that currently operates in London, which allows for a blanket prohibition of pavement parking, but with opt-outs for specific purposes. It is clear and straightforward and does not allow for confusion, but it does give some flexibility when there are genuine reasons why it should be varied.

It will come as no surprise that I have a number of asks of the Minister. I am not going to ask her to sort out the bins—I can do that locally, with the council, thanks—but I have a number of specific asks of the ministerial team. Will the Department for Transport now introduce, as a matter of urgency, a new law on pavement parking, and will it announce a date for the delayed consultation on traffic regulation orders?

Will the Department update the guidance on the use and design of shared spaces? Shared spaces sound like a great idea to get traffic and pedestrians to behave reasonably, recognise each other and consider the needs of all road users, but for blind and visually impaired people they bring real problems, with their lack of kerbs and absence of pedestrian crossings, as the Women and Equalities Committee identified in a report last year.

Will the Department issue statutory guidance to licensing authorities to require that all taxi drivers undertake disability equality training? Margaret and Laurel both told me of situations that they had experienced, one in which a taxi driver had asked for a £25 fee, on top of the fare, to valet his car after the guide dog had been in the vehicle, and others in which drivers had been reluctant to take them with their dog. I know that that is not supposed to happen, but it does.

Will the Department consult on and publish regulations on the accessible information requirement as soon as possible? A Guide Dogs report showed that over a six-month period two thirds of vision-impaired passengers had missed their stop, as Laurel and Margaret have both done. It is really distressing for them and can be dangerous, because they are not sure of where they are or the layout of the area in which they are dropped off. That is really important. The Secretary of State already has the power to make regulations to require bus operators to provide accessible information, including audible and visual information. I understand that a consultation on regulations was planned for early 2017, with a view to the publication of regulations this year, but it has now been delayed and we see no signs of it happening. Can we get that consultation going now, please, so that we can get the regulations in place?

I wish to raise one more issue, which I suspect will be much more contentious. I recently heard about some new train carriages being produced for our railways by Hitachi in Newton Aycliffe that include accessibility features for blind and visually impaired people. That is absolutely great and as it should be, but the Government’s intention to take guards off some train services will compromise the safety of not only blind and partially sighted travellers but other passengers with disabilities. I urge the Government to recognise that point and change their position.

It is well past time that we tackled the problem of pavement parking and other transport issues for blind and visually impaired people, so that I can tell my constituents Margaret and Laurel that we really are addressing their safety on our streets and on public transport.

--- Later in debate ---

[Ms Ghani]

I take the hon. Lady’s point and will reflect on her concerns. An independent task and finish group is looking at taxis and private hire vehicles, and we await its report, which I hope will cover this area. I have a concern about this issue as well. There should be very few exemptions—there should be very good reasons why a driver cannot allow a passenger or guide dog into their cab—and we should be absolutely clear about what those are.

I move on now to talking buses. Audible information on buses is key to enabling disabled passengers to take journeys. Disabled people make 10 times as many journeys by bus as by rail, and it is essential that the service provided should be accessible to them. The provision of audible information on all buses will clearly make a huge difference in this regard, but some passengers have raised concerns that there is too much information on buses and that it confuses them even further, so although some bus companies have already introduced talking buses, they will not be required to do so by law until the relevant power in the Bus Services Act 2017 takes effect. We will consult later this year on the regulations that will bring these powers into force.

I accept that some early adopters of talking buses sometimes fail to provide the correct information or information at the right time to enable a blind or visually impaired person to get off at the right stop, and I appreciate entirely the distress this can cause. It only underlines the need to consult ahead of the legal requirement being introduced. We need clear evidence on how much information is needed, at what point in the journey and how often, and we need to factor it into any appropriate regulations. That will allow us to provide clear, evidence-based and legally mandated standards that all bus operators must meet, and that the Office of the Traffic Commissioners will have responsibility to enforce.

I now move to shared spaces, which are a particular concern for people with visual impairments. There is no single definition of “shared space”, but it generally means a space that has different road users, including vehicles and pedestrians, sharing the street. This might be very good for some people with disabilities, especially those in wheelchairs, but kerbs and controlled pedestrian crossings are sometimes removed, which can be particularly difficult for blind or partially sighted people.

The Disabled Persons Transport Advisory Committee, the Department for Transport’s statutory adviser on accessible travel, has written to me about this to highlight its concerns about shared spaces. In addition, the consultation on the draft accessibility action plan prompted a lot of feedback on this issue. Once again, my father regularly updates me on how such spaces are not working for him. In short, concerns about the safety of shared spaces, particularly for blind or visually impaired people and guide dogs, are coming through loud and clear. In the light of these continuing concerns, the Government are considering what further action might be appropriate and will make this clear when the inclusive transport strategy is published.

We take this issue very seriously, and the strategy will cover most of the issues that the hon. Lady has raised, but whatever action the Government and other authorities take to improve the rights of disabled passengers, it will make a difference only if those rights are effectively enforced. To this end, I recently met the chief executives of transport regulators, including the Office of Rail and Road and the Civil Aviation Authority, and underlined to them their responsibilities for ensuring that disabled passengers receive the services they are entitled to.

[Ruth George]

I want to make a point about Passenger Assist. My visually impaired constituent was simply given a leaflet that was supposed to enable him to travel. Does the Minister agree that that is not acceptable? Although Passenger Assist is available to wheelchair users in my constituency, there are no taxis that can accommodate passengers with wheelchairs. I am trying to arrange for some disabled constituents to visit the Minister in a couple of weeks, but they are having real problems in accessing any sort of public transport.

[Ms Ghani]

The hon. Lady is absolutely right. The purpose of Passenger Assist is to assist passengers with all kinds of disabilities, and handing out a leaflet is just not on. The role of Passenger Assist is to help passengers to reach their destination with the service for which they have paid. I look forward to meeting the hon. Lady and her constituents to discuss that further.

As I have said, I have met the regulators and reminded them of their responsibilities, and of the work they need to do to ensure that redress is available when things go wrong. That is another issue that we must tackle: when laws and regulations are in place, we must ensure that they are enforced.

I thank the hon. Member for Blaydon again for securing a debate on such an important issue, and I look forward to working with her and Members in all parts of the House to achieve our ambition to improve the travelling experiences of blind and visually impaired people.

Question put and agreed to.