DWP Estate

Ronnie Cowan Excerpts

Wednesday 18th January 2017 Westminster Hall

[Caroline Nokes]

I thank the hon. Lady for pointing that out to me.

A key ambition of the DWP is to enable claimants to access our services in ways that suit them. At the heart of our reforms is a digitally-focused approach, which is more secure, more accessible and more efficient. We need to have a modern welfare system that is fair while providing good value to the taxpayer—a welfare system that ensures we are not under-utilising space in our buildings. That is the best way of making sure that the Department is delivering value for money, both for those using its services and the taxpayer.

We need a modern welfare system that is not only fair but simple to use and takes full advantage of the opportunities modern technology and communication channels afford us. Universal credit is absolutely at the heart of that, allowing claimants to manage their claims online. It is the key that unlocks the flexibility and the modern support that we want for people, not just to help them into jobs but to help them progress in work, too. They can manage claims online and receive the personalised support they need in order to find more work and better paid work.

Since coming into this role, I have seen the positive impact of personalised work coach support for myself. I have been struck by how work coaches are committed to helping the individual claimants they work with to find more hours of work and better paid work. At the heart of that is the principle of ensuring easy online access, which allows households to make claims and report changes securely, without necessarily having to travel to a jobcentre. It is right that the future of the DWP estate reflects not only the fundamental changes in the welfare system but the near record levels of employment across the country.

[Ronnie Cowan (Inverclyde) (SNP)]

rose—

[Margaret Greenwood]

rose—

--- Later in debate ---

[Caroline Nokes]

As I said at the outset, 90% of UC claims are now successfully managed by our claimants.

[Ronnie Cowan]

rose—

--- Later in debate ---

[Margaret Ferrier]

Thank you, Ms Dorries. I thank all hon. Members for their contributions to my debate. However, I did not get any answers to any of the questions I asked, and I am not sure whether any other hon. Member did either.

[Ronnie Cowan]

Talking about not getting answers to questions, I did not get the opportunity to put my question. I was going to ask the Minister whether she would guarantee that the closures in Glasgow are not the opening salvo in a widespread closure of jobcentres across the United Kingdom, including in my constituency. It would have been nice to have had the opportunity to put that question.

[Margaret Ferrier]

I think my hon. Friend has just put that question very succinctly. He has two jobcentres in his area, and there is a rumour that one of them may close. They are not close to one another—they are in Port Glasgow and Greenock—so there will be a lot of travel for claimants.

The Minister made much of co-location, which was not considered before the announcement of the closure of these jobcentres. On the point about digital, Glasgow is one of the highest areas of digital exclusion. I urge everyone to sign the change.org petition to save the eight Glasgow jobcentres. As the shadow Minister said, this debate has focused primarily on the Glasgow jobcentre closures, but next week or next month it could be North Swindon, Cardiff, Sheffield or Belfast—in fact, any town or city up and down the country. This fight is not over. As the hon. Member for Glasgow East (Natalie McGarry) said, we will be back to speak up for all our constituents.

Question put and agreed to.

Resolved,

That this House has considered the future of the DWP estate.