DWP Estate

Margaret Greenwood Excerpts

Wednesday 18th January 2017 Westminster Hall

[Margaret Greenwood (Wirral West) (Lab)]

It is a pleasure to serve under your chairmanship, Ms Dorries. This is yet another debate on this important matter. I congratulate the hon. Member for Rutherglen and Hamilton West (Margaret Ferrier) on bringing the debate to the House and on the real clarity and focus that she showed in the course of her remarks. I commend everyone who has taken part. We have had particularly interesting contributions. The hon. Lady referred to the comments made by PCS condemning the closures. The hon. Member for Glasgow South West (Chris Stephens) talked about the “moral outrage” of the proposals. That view was shared by many people in the Chamber today. Numerous other important contributions have been made.

The debate is on the future of the DWP estate, but the focus has clearly been on Glasgow, which is facing the closure of half of its jobcentres. In today’s debate and in preceding debates, Members have rightly focused on the huge range of issues that impact on claimants, including increased journey times; the complexity of the journeys and the impact that will have, particularly for those with mobility problems, those with young children and older people who might find it more difficult to travel on public transport; the cost of those journeys, which can be considerable for people on benefits; the increased likelihood of claimants being late as a result of public transport failure; and the increased risk of claimants being sanctioned, with the attendant risk that that will push people further into poverty.

From one single error, we can see such a process having devastating effects. That is most clearly exemplified in Ken Loach’s film, “I, Daniel Blake”, which tells one such story with immense power. The film has picked up five BAFTA nominations this year. I feel sure that that is not just because it is such a powerful film, but because the story that it tells is so highly relevant for today. [Interruption.] I am not quite sure what the hon. Member for North Swindon (Justin Tomlinson) is saying from a sedentary position. It is such a powerful film.

[Stewart Malcolm McDonald]

I wish to help the hon. Lady. Perhaps the comments from the hon. Member for North Swindon were that the director, Ken Loach, has publicly backed our campaign to save the Glasgow jobcentres.

[Margaret Greenwood]

I thank the hon. Gentleman for that contribution. The comments from the hon. Member for North Swindon were totally relevant, then.

It is immensely important that the DWP estate is managed with due respect for the impact that any changes might have on claimants, their families, their communities and those who work there. For those who work there, the concerns are about job losses, the down- grading of posts and increased case loads. Will the Government comment on how they will manage the estate for the future? What are their plans for future technology, the changing roles of DWP staff and the introduction of in-work conditionality, which will require that those in work demonstrate that they are searching for more work? How will that will impact on the people in Glasgow who are having their jobcentres removed?

The changes are important for the people of Glasgow, but they are also important for the rest of the country, as has been clearly stated. I am short of time.

[Nadine Dorries (in the Chair)]

Ms Greenwood, you have 10 minutes for your speech as a Front-Bench spokesperson.

[Margaret Greenwood]

Thank you. There have been several comments on the level of unemployment in the area. The latest claimant count shows that 5,810 people are registered as unemployed at the eight jobcentres threatened with closure. I would be interested to hear what will happen when those centres close. I understand that the remaining jobcentres in Glasgow will have to deal with twice the volume of claimants as a result. That is especially a concern for the Shettleston jobcentre, which will take on the case load from three of the jobcentres that will close. Can the Minister provide us with a breakdown of the expected increase in case loads for those jobcentres that will remain open? What will be done to help the DWP staff who have to deal with that increased workload?

[Alison Thewliss]

Does the hon. Lady appreciate that the jobcentres at Easterhouse, Parkhead and Bridgeton all have citizens advice bureaux nearby and other support services wrapped around those jobcentres? The Shettleston jobcentre does not, and that will make it even more difficult for clients to seek help when they need it.

[Margaret Greenwood]

That is an important point. Several Members have spoken about the difficulties people face when they approach a jobcentre. I have spoken to people in my constituency who feel frightened and intimidated about going to the jobcentre, so having that kind of support is invaluable. It is particular invaluable given that for universal credit people are being asked to make and manage claims online. Many find that very challenging.

In that regard, can the Minister update us on the work she has done to identify the number of people who struggle to fill in those online applications and maintain their claims online? I know the 2011 skills for life survey found that 14.5% of people have below entry-level skills for word processing, 30% had below entry-level skills for email, and 38% had below entry-level skills for spreadsheets. I have taught on a programme to get women back to work, and I have worked alongside adult learners who have difficulty reading and writing and even handling things about their name and address. What is the Minister doing to support those people, particularly with the move to the digital environment?

[Natalie McGarry]

The hon. Lady is making a very interesting point and I wonder if she shares my concern. Many people in my constituency suffer from digital exclusion, which means that they use additional services that are near jobcentres, such as libraries, putting those services under additional pressure. I hold my surgeries in libraries and have heard from library staff how much pressure they are under to assist people with digital and online application systems.

[Margaret Greenwood]

That is a very important point. There are also issues of confidentiality and people being put in a position of presenting deeply personal information in a public environment, which I feel is inappropriate and makes vulnerable people more vulnerable.

There has been plenty of comment on the increase in time it will take people to travel and the cost of that. As we know, the DWP used Google Maps to determine travel times and we have been told that they will be increased by 2 or 3 miles or 15 to 20 minutes of public transport time. Will the Minister specify the mode of transport that they are talking about? Is it buses or trains, which are a lot more expensive, or cars? These things make quite a difference to claimants.

Concerns about the impact that the closures will have on employment support services have already been mentioned. Any reduction in employment support in Glasgow will deepen hardship in many areas of the city. As the hon. Member for Glasgow East (Natalie McGarry) pointed out, some of these areas are the most deprived areas. Will the Government explain how they will maintain levels of employment support for those people?

The DWP’s plans for the estate seem to be based on the expectation that unemployment will remain low. I hope that that is the case and that the roll-out of universal credit, with claims increasingly being made and managed online, will reduce the need for jobcentres in the long run. However, that is a very ambitious approach. I would reflect the comment made earlier about the uncertainty of the future we face. We do not know whether the unemployment level will remain this low. What contingency arrangements have the Government made in the event that we see an increase in unemployment in the Glasgow area?

It is vital that full regard is given to the impact on claimants, jobcentre staff and local communities before the closures take effect. The Government say that they want to halve the disability employment gap—I cannot see how closing jobcentres will help them to do that. Will the Government publish the impact assessment of the proposals on equality issues, with particular reference to the impact on women, children and disabled people? Will they also tell us what the impact will be on jobcentre staff? I would like some detail on that. Our communities need an employment support service and a social security system that we can all be proud of and that people can have confidence in. I believe that the people of Glasgow deserve better than to be treated in this manner.

--- Later in debate ---

[Ronnie Cowan (Inverclyde) (SNP)]

rose—

[Margaret Greenwood]

rose—

[Caroline Nokes]

I will give way to the Opposition spokesperson, but this really must be the last time.

[Margaret Greenwood]

I may be pre-empting what the Minister is going to say. She has talked about online access several times. I would appreciate it if she could answer my question about the assessment that she has made of the difficulties that people who are not IT-literate have in accessing things online and the kind of support that is provided for them.

[Caroline Nokes]

As I said at the outset, 90% of UC claims are now successfully managed by our claimants.