Banking Services: Accessibility

Robbie Moore Excerpts

Thursday 19th March 2026 Westminster Hall

[Cameron Thomas (Tewkesbury) (LD)]

It is an honour to serve under your chairship for the first time, Mr Western. I thank my hon. Friend the Member for St Ives (Andrew George) for introducing this debate on a subject that is so important to his constituents and those of so many other Members.

Lloyds Banking Group recently informed me, with only four months’ notice, that it is set to close its Tewkesbury branch alongside 94 others across the UK. Members who represent rural constituencies similar to mine will understand just how hard that will be for residents, not only of Tewkesbury but of the smaller settlements around it. The closure of Lloyds is only the latest in a sorry pattern that we have faced in recent years. In Tewkesbury town alone, the Barclays branch was shuttered in 2025, following the closure of Halifax only a few years previously. In Bishop’s Cleeve, NatWest and TSB have perished, as has the Lloyds mobile banking service. Winchcombe has not had a bank branch since 2018, and had lost face-to-face banking altogether for a brief but painful period until the post office was reopened in 2025. I take this opportunity to thank Councillor Gemma Madle for her excellent work in securing the reopening of that branch, and indeed to thank the Post Office for providing that lifeline.

As I said, such bank closures are prohibitive for residents in rural communities, particularly the elderly, the digitally excluded and those who fear the transition to digital banking due to the threat of criminal exploitation, but they are damaging in other ways too. For our high street businesses, a bank closure means the added administrative burden of closing their account or moving it to a bank with a continuing presence, if one remains. It means that the footfall that would otherwise occur on Tewkesbury high street, from people who live in outlying villages and bank with Lloyds, might now benefit the high street in Cheltenham or Evesham. It means another empty front on a historic high street and another signal from the bank that it will no longer justify serving its customers face to face.

I cannot make this case without also stating that these closures are occurring while Tewkesbury borough continues to develop as the fastest-growing borough outside London. How can it be sustainable that, as the local population grows so quickly, the services on our high street continue to diminish? On 13 February, I wrote to Lloyds Banking Group with my concerns. I have yet to receive a response. I echo the criticism that my hon. Friend the Member for St Ives made of Lloyds Banking Group’s communication. Like his constituents, mine were not consulted; neither were my local businesses, and I certainly was not. It is a continuing pattern, which I experienced as a Lloyds customer until I ended my association with the bank, several years ago.

The Government have pledged to open 350 new banking hubs across the country by the end of this Parliament. I am glad for those communities that now feature one. Sadly, there is not a single banking hub within the Gloucestershire local authority, and I understand that Tewkesbury will not qualify for one until its final bank branch closes. With only TSB remaining on Tewkesbury high street, will the Government support my residents with a banking hub now, or must they wait until they have no access at all? This paints a picture to me that we need more than the 350 hubs pledged.

[Robbie Moore (Keighley and Ilkley) (Con)]

The hon. Member is making an excellent speech. After a long campaign in my constituency, we have been lucky enough to secure a banking hub in Ilkley. It opens in a couple of weeks. I fear that more bank branches will close in Keighley and we will need to secure a banking hub there. One challenge has been that when Cash Access UK and Link assess whether a banking hub should be opened, they look at when the last bank closes but also assess access to cash through a cash machine. I suggest that when the hon. Member is trying to secure banking hubs in his constituency, he should pay attention to making sure that there is a cash machine on the outside of the hub, because I have had that challenge in my constituency.

[Cameron Thomas]

I thank the hon. Member for the advice; I will certainly take that forward. I am glad to hear that his constituents are served by a banking hub.

I close by welcoming the formal review of access to cash that the Financial Conduct Authority is undertaking, although, as my hon. Friend the Member for St Ives pointed out, it does not incorporate access to other banking services. I worry about communities such as mine, which will suffer in the interim.