Parliamentary Commissioner for Administration and Health Service Commissioner for England

Richard Holden Excerpts

Tuesday 29th April 2025 Commons Chamber

[Mr Richard Holden (Basildon and Billericay) (Con)]

I am pleased to speak in support of this important motion concerning the appointment of the next Parliamentary Commissioner for Administration and Health Service Commissioner for England—collectively known as the ombudsman. That office is one of the cornerstones of accountability in our democracy. It exists to ensure that when individuals are let down by Government Departments or the NHS, their voice is heard, their complaints are fairly investigated and, where appropriate, redress is delivered. In short, the ombudsman plays a vital role in protecting the rights of ordinary citizens, especially the most vulnerable among us. I am sure that, if they have not done so already, Members on all sides of the House will at some point refer constituents to the ombudsman— I certainly have.

This appointment comes at a critical moment. Our public services, particularly the NHS, are under real pressure. Complaints relating to delays, miscommunication and administrative failures are unfortunately becoming more common. In that context, the role of the ombudsman is not just reactive; it must be proactive in identifying systemic failings and recommending improvements to prevent harm before it occurs. We Conservatives have carefully considered the proposed candidate, and believe that she brings a strong track record to the role, a deep understanding of institutional accountability and a proven ability to lead with integrity. It was great to have the Chair of the Public Administration and Constitutional Affairs Committee, my hon. Friend the Member for North Dorset (Simon Hoare), involved in the selection process.

We must have confidence that the next commissioner can act independently of Government and party politics, guided only by the principle of fairness and the interests of the public.

The effectiveness of this role lies not in its visibility but in its vigilance. The ombudsman must be diligent, thorough and fearless in pursuit of justice, particularly for those who may feel powerless in the face of large institutions. This role is not an easy one. It requires judgment, patience, empathy and a readiness to confront uncomfortable truths. We believe the nominee has those qualities and will serve the public with distinction. We therefore support this motion for the sake of those who rely on these services and for the sake of good government.