Parliamentary Commissioner for Administration and Health Service Commissioner for England

(Limited Text - Ministerial Extracts only)

Tuesday 29th April 2025 Commons Chamber

[The Parliamentary Secretary, Cabinet Office (Georgia Gould)]

I beg to move,

That an humble Address be presented to His Majesty, praying that His Majesty will appoint Paula Sussex CBE to the offices of Parliamentary Commissioner for Administration and Health Service Commissioner for England.

The Parliamentary and Health Service Ombudsman has an important role in holding public service providers to account and achieving justice for complainants. I thank Rebecca Hilsenrath KC, who stepped in as acting ombudsman following Sir Rob Behrens’s departure. She provided leadership and stability for the PHSO, ensuring a continued focus on the experience of its service users, while considering how to maximise the impact of the organisation in improving public services for the long term. On behalf of this House, I praise her for her hard work over the past 12 months, and wish her all the best for her future as the PHSO’s chief executive officer.

Following the formation of a new Parliament, the process of recruiting a new ombudsman was relaunched in January. I thank the House and the recruitment panel, particularly the chair, Liam Laurence Smyth, for their speed in conducting the recruitment; they made a recommendation to the Prime Minister in March. The Government support Paula Sussex’s appointment to the role, as we believe that she has the ability and experience to lead the PHSO, bringing insights from her time in the public and private sectors. In accordance with section 1 of the Parliamentary Commissioner Act 1967, and section 1 of the Health Service Commissioners Act 1993, I commend Paula Sussex to the House for the role of Parliamentary Commissioner for Administration and Health Service Commissioner for England.

--- Later in debate ---

[Georgia Gould]

I will respond briefly to echo the thanks to the hon. Member for North Dorset (Simon Hoare) for his role on the panel, which was critical. It is important that this role has cross-party support and that this appointment has the confidence of the House, to ensure that this important role can be fulfilled with rigour and independence, that our citizens always have a voice in public services and that public service providers are accountable to Parliament. I recommend this appointment to the House.

Question put and agreed to.