Hairdressing

Richard Fuller Excerpts

Wednesday 7th January 2015 Commons Chamber

[Richard Fuller (Bedford) (Con)]

It is a great pleasure to follow the hon. Member for Llanelli (Nia Griffith), and I thank her for providing me with the opportunity to contribute to the debate. I join her in placing on record admiration for barbers and hairdressers—one needs only to look around the House to see what a challenge it can be. You, of course, Madam Deputy Speaker, are at the top of the list. It is undoubtedly a challenge to get every individual’s hair correct. May I place on record my particular thanks to Sugaz barbers of Lime street, Bedford, for their tremendous dedication to making the Member of Parliament for Bedford look presentable in public these past four or five years?

Hairdressing is a tough profession, as every individual has their own needs and tastes. As the hon. Lady said, the skill sets in the industry and the services and products it provides have progressed dramatically over the past 20 or 30 years. I would also point out the size of the industry. As she said, it is not a small sector of our economy but a considerable one. It employs a large number of people, and there are a large number of businesses in it. It affects all of us—we all use the services of a hairdresser or barber on a regular basis, perhaps until we become follically challenged.

The hon. Lady did not mention another important aspect of the sector, which is that setting up a salon or becoming a barber or hairdresser is one of the most accessible ways for people to start out in their own profession or start up their own business. For a lot of people, formal education is not their direct interest, but making people feel better and bringing happiness to their lives is how hundreds of thousands of people contribute to our society. Hairdressing has historically been a relatively easy way for people to get involved in setting up a business. That is why I disagree with the hon. Lady’s approach to regulation, if I may say so, even though she outlined a solid case. Frankly, I do not want the state cutting my hair. More deeply than that, I believe that sufficient protections for the consumer are already in place. If I may, I will go through a number of them in turn.

[Mrs Madeleine Moon (Bridgend) (Lab)]

The hon. Gentleman has graciously thanked his hairdresser, but may I say that on the whole, his hairdresser’s task is rather simple? The point is the greater complication, and the use of chemicals and other products, when a woman’s hair is styled. That is often a more technical and difficult task, and that is where regulation is required.

[Richard Fuller]

I hear what the hon. Lady says, and I will state why I think regulation is not the approach to take. If that does not satisfy her, especially on the issue of chemical use, perhaps she will make a further intervention or contribution.

My first point applies to almost all barbers and hairdressers, because they almost all go through formal training. Bedford college has an active range of courses for people who want to become hairdressers and barbers. They go through the training, learn about the use of chemicals, different styles, techniques and human interactions, and achieve a good qualification.

[Nia Griffith]

If, as the hon. Gentleman says, the vast majority of hairdressers go through the process of getting a proper qualification, should we not give them credit for that, and ensure that someone who has not done so is not able to give the whole industry a bad name by doing something inappropriate or stupid? As he says, many hairdressers have done a lot of work and trained, and if they were asked to register because it was compulsory, I am sure the vast majority would be proud to do so.

[Richard Fuller]

There are a number of points in that. First, people who work for a qualification get that qualification and credit at the end of their training course, which is a sense of celebration and merit for them. Secondly, if they believe it is valuable to get that additional accreditation from the council, that is perfectly open to them. There is nothing barring someone from taking on that accreditation, but the hon. Lady proposes not to treat accreditation in that way but to make it a compulsory requirement, and that is where I differ from her approach. Qualifications provide people with that credit, and the sector currently works adequately at that level.

Another factor is word of mouth. If there is one part of our lives where word of mouth has a big influence on where we go, it must surely be in who cuts our hair. We listen to what people say, perhaps when we are younger, and then we stick with someone and they cut our hair for many years into the future. We get to know who we want from what other people say, and we tend to stick with what we know. In that type of structure, and given how demand in a market works, regulation seems to be more of an impediment and intrusion into people’s normal practice of finding the right barber or hairdresser than a help.

Supply and demand works. If someone is operating a salon and provides poor or risky service, they will go out of business because in most communities people know which barbers and hairdressers do not work effectively. As I said, there is already quite a lot of conversational management about the quality of service in that sector, and that has been supplemented by online sources. Nowadays people seeking a hairdresser can look at ratings and recommendations online, just as they can for other services. Finally, in the rare occurrences when a problem does occur, one can obviously seek redress directly from the salon for any impediment caused, and if a very severe issue has caused an injury, there is the opportunity for litigation. Plenty of measures are already in place that make regulation an unnecessary, perhaps even distracting, step.

The hon. Member for Llanelli said that regulation helps to stop the unscrupulous, but we had plenty of regulation in banking and that did not stop unscrupulous behaviour. She specifically mentioned taxi drivers. We have regulation in that sector, but in a number of activities there is still unscrupulous behaviour by taxi drivers. I do not see regulation, perhaps as the hon. Lady does, as providing a guarantee that something will be right. In fact, I believe that our understanding of how markets and people work, what we hear from our friends and others, and the service we directly receive, is a much better guide and form of consumer protection than blanket regulation.

I understand that the proposed measure is in the interests of the British Hair Council. I understand that it has about 6,000 registered members from the 250,000 people who could be registered, which is a relatively low proportion. Rather than compelling people to join, perhaps the council should ask itself some tough questions about why it has achieved such a low level of penetration. Why is its offer not attractive enough for people to join? It is not the job of government to give the council a leg up so that it can increase its membership—it should be doing that itself. I think the hon. Lady confirmed that the membership fee is £42, so the council, with its current 6,000 members, has an income of £250,000 a year. Were we to make membership compulsory, that income would go up to £10 million a year. I can therefore see a clear and direct financial interest for the council to be pushing this measure, through both the private Member’s Bill promoted by my hon. Friend the Member for Morecambe and Lunesdale (David Morris) and today’s debate. I can see why the council is pushing very hard, but I am not hearing any compelling argument, related to either consumer satisfaction or industry improvement, about why we should take that step.

[Nia Griffith]

The hon. Gentleman needs to take into consideration why one would register if it is not compulsory. There are lots of professional organisations to which people do not necessarily belong if they are not compulsory. When I was a modern languages teacher, I could have belonged to about three or four organisations, in addition to the trade union to which I belonged. If there is to be no regulation, how would the hon. Gentleman guarantee that somebody could not practise if they were not competent to do so? He talks about word of mouth; that might be all right for the established person, but it does not help the newly qualified person in setting up, which is one of the arguments he made. Why is it that he rejects any form of protection? Does he have another idea how that offer of a proper guarantee could be put in place, so that people could see a sticker in a window and know that the salon—or the individual, if it is someone visiting a house—is properly qualified? Is there another way to guarantee that?

[Richard Fuller]

First, as a politician I do not think I should be guaranteeing the quality of service that someone receives in a hair salon. Secondly, I do not think that regulation is the same as a guarantee, and I have tried to make that point. Regulation is, as the hon. Lady rightly says, a sticker in the window, but there are plenty of examples of regulation not providing protection. It can sometimes be misguiding to say that people are protected when they are not. If we want protection, we might have to put in place compensation schemes and ask the taxpayer to fund situations where there have been negative consequences. The hon. Lady and I have a substantially differing approach to whether it is appropriate for politicians to guarantee, and to whether a guarantee means protection. As I tried to set out earlier, there are a number of layers of informal protection that guide our decision to get a haircut in salon A or salon B.

The hon. Lady mentioned the Hair Council’s proposal to have inspectors going around regulating. That would be really tough. The Care Quality Commission has to regulate, I think, 21,000 care homes, and we know that that does not necessarily provide a guarantee of service. There are even more hair salons, so unless there is a very cursory inspection—just popping in and popping out—that would be a substantial undertaking. I have some scepticism about whether the council is currently in a position to provide the level of insight the hon. Lady thinks it can in an industry that is so widely distributed and so small scale individually. The sector also has quite a high turnover—a number of salons will set up and then fail—so there will perhaps be even more than the headline number of salons that need to be regulated.

The hon. Lady set out a good case, but I disagree with her approach. She talked about the regulation of new industries—for example botox and so on. There is a question—perhaps the Minister will address it—of whether there should be a difference of approach when we look at new industries, such as those providing botox and cosmetic surgery, that do not have a track record of customer service and what people understand, as there is in industries, such as hairdressing, that have been established for generations. What about nail salons? If the Minister is minded to agree with the hon. Lady, does he think we should also regulate nail salons? If so, how many nail salons would we have to cover? If not, why would we cover one, but not the other?

The hon. Lady did not mention Europe, but given the title of the debate, I want to talk about pending European regulations relating to the hairdressing industry in the UK. When many of us on the Government Benches hear about European regulation—this is a poor joke—we are minded to pull our hair out. [Interruption.] I said it was a poor joke. [Hon. Members: “It was a very poor joke”.] It is late in the day, so I can get away with it.

There is, however, a much more important non-joke issue that was drawn to my attention by the National Hairdressers’ Federation, which is based in my constituency: the framework agreement proposed by the EU on occupational health and safety protection. As I understand it, the Commission is seeking to make the framework voluntary agreement into something that is legally binding in all member states and for all businesses in the industry. This raises several issues. First, I am not sure we want additional European regulation in a sector in the UK. Secondly, it would not apply to those who are self-employed; it would apply only to businesses and so create a two-tier level of occupational health and safety protection? Thirdly, the European trade federation has said it would have severely negative consequences for the sector.

I think that most people who run salons would say it is a tough, low-margin business where every cost matters. Do we really want to add an additional burden from the EU? I understand that 10 member states have already expressed their opposition to making the regulation legally binding. Will the Minister give us his views and tell us whether the UK has or will oppose making it legally binding rather than a matter of voluntary compliance? In most sectors, voluntary compliance works effectively.

The hon. Lady has made a strong case for an alternative point of view, but it is a case I disagree with, and I hope that the Minister will also disagree. However, I am grateful to both of them for the opportunity to contribute to the debate.