Rail Ticket Offices

Debate between Richard Burgon and Huw Merriman

Thursday 6th July 2023 Commons Chamber

[Huw Merriman]

There are no plans to replace paper tickets through the train operators’ process. Again, the aim is to ensure that ticket office staff are freed up and on the platform to sell the tickets and help passengers to purchase them at the machines or online. The hope is that, thereafter, those passengers will be able to book for themselves with confidence, without needing to use that service. Those staff will also be available at Stoke-on-Trent to provide other services and information: more customer services. This is the exact way in which our rail passengers transact across the retail and financial space, which is why it is the right approach for the railways.

[Richard Burgon (Leeds East) (Lab)]

My constituents who use Cross Gates station and people across the country will be worried about this proposal, because closing ticket offices is yet another example of private profit being put before the public good in our railways. This move is really about gutting railways of station staff, who have a big impact on passenger accessibility and safety, especially for older and disabled people. Does the Minister really believe that this will make the railways more welcoming for people—or does that not matter?

[Huw Merriman]

If we like seeing station staff when we access our journey and like the fact that we will be seeing more of them because they will be freed up, then I absolutely agree with the hon. Gentleman. Rather than gutting the railways, this Government, and indeed the taxpayer, have provided £41 billion of support since the pandemic. That does not sound like gutting the railways to me. I truly believe that we will end up with a better station experience, one that better reflects modern usage, which is why we are happy to support the train operators with these proposals. As I say, 10% of transactions are purchased across the ticket office counter—10 years ago, it was one in three. The railway is adapting to the manner in which consumers have changed their habits.

Civil Liability Bill [Lords]

Debate between Richard Burgon and Huw Merriman

2nd reading: House of Commons & Money resolution: House of Commons & Programme motion: House of Commons
Tuesday 4th September 2018 Commons Chamber

[Richard Burgon (Leeds East) (Lab)]

Today we are discussing yet another attack from this Government on our justice system: yet another attack on the vulnerable that, perhaps not coincidentally, will enrich the Conservatives’ friends in the insurance industry. The Civil Liability Bill is presented by the Government in its press spin as being about cutting back on fraudulent whiplash claims—and, of course, who could disagree with doing that? But given this Government’s record in justice, I am sure that Ministers will understand why we do not take their assertions at face value, and why we fear that these reforms may in fact be a smokescreen—because under the Conservatives our civil justice system has been undermined all too often, with basic rights rolled back, creating a two-tier justice system.

Take, for example, the Conservatives’ unlawful employment tribunal fees, which made it harder for workers to take on unscrupulous bosses. Eventually, the Supreme Court ruled them unlawful, but only thanks to the dogged campaigning of trade unions and others. Or take the Conservatives’ cuts to legal aid, which make it harder for people to take on dodgy landlords, or to challenge a flawed benefits decision that leaves people out of pocket and relying on food banks. We fear that this set of justice reforms will also undermine people’s basic rights.

This Bill attracted widespread opposition in the House of Lords, with the Government only narrowly defeating amendments that would have substantially altered the Bill for the better. But to do so the Government had to ignore pre-eminent legal experts.

[Huw Merriman (Bexhill and Battle) (Con)]

I recognise that the Opposition’s job is to oppose, but would the hon. Gentleman not concede that in the past decade the number of claims in this area has gone up by 40%, whereas cars have become safer and accidents have decreased by 31%? Surely, therefore, does it not make sense that this exploitation comes to an end to benefit his constituents, as policyholders, as well as mine?

[Richard Burgon]

I do not quite understand what the hon. Gentleman is talking about when he says that this “exploitation” has to end. In fact, the trend is that whiplash claims are going down. We have heard the Secretary of State himself say, “Of course, many claims are genuine.” Even the way that that is said implies that somehow people are on the make. Most claims are genuine. [Interruption.] I do not see what is so amusing about that. There is not a compensation culture in this county, whatever the Government’s friends in the insurance industry might be telling them.

When I mentioned pre-eminent legal experts, I was including former Lord Chief Justices who expressed their concerns about the Bill’s impact on access to justice and on the independence of the judiciary. So Labour Members are clear that this Bill, in its current form, cannot be supported. Unless it is very substantially amended in Committee, we will vote against it on Third Reading. We hope that the Government will take seriously the amendments that we are tabling this week, which build on the points raised by many colleagues in the Lords.

Before I talk about our opposition to many of the measures included in the Bill, I want to draw Members’ attention to the associated statutory instruments. This Bill, as we have heard, is a part of a wider package of reforms—a package that will make it harder for workers to get compensation for workplace injuries, and harder for genuinely injured road users to get compensation. Through statutory instrument, the Government are seeking to increase—