Oral Answers to Questions

Rachel Taylor Excerpts

Thursday 23rd April 2026 Commons Chamber

[Chris Ward]

The hon. Gentleman is right to flag that concern, and it is something that the Chief Secretary to the Prime Minister is working hard on with a package of reforms around transparency. On procurement changes, I emphasise that I am trying to work with businesses, unions, charities, the voluntary sector and as many people as I can to bring them in. The more we listen to them, the more we will get this right, but he makes a broader point that I know my colleagues are working hard on, too.

[Rachel Taylor (North Warwickshire and Bedworth) (Lab)]

4. What recent steps his Department has taken to help tackle issues impacting the civil service pension scheme.

[Christine Jardine (Edinburgh West) (LD)]

15. What assessment he has made of the effectiveness of the delivery of the civil service pension scheme.

[Mr Speaker]

Happy Warwickshire day.

[Rachel Taylor]

Happy Warwickshire day, Mr Speaker, and happy St George’s day.

My constituent Jillian dedicated her life to public service for 34 years before retiring. She is owed more than £2,000 in a lump sum from her civil service pension. She has constantly tried to get in touch with Capita over the past six months. She has submitted online forms, rung multiple times and has been told that Capita is not hitting its complaints target. After being on hold for several hours, a call operator told her that they could not tell her when she would receive an answer. This is unacceptable. Can the Government tell me what they are doing to support retired civil servants who have been left in limbo by Capita?

[Satvir Kaur]

I also wish my hon. Friend a happy Warwickshire day and a happy St George’s day. I thank her constituent Jillian for her public service of 34 years. I agree with my hon. Friend that the service that Jillian has experienced is completely unacceptable. My hon. Friend will know that we have taken a number of measures, including deploying a surge team to help stabilise the service, and we continue to hold Capita to account for poor service. I encourage her and other Members to direct affected constituents to the hardship loans we have made available to support those impacted. If she sends me the details of Jillian’s case, I will make sure to look out for them.