South East Water: Disruption of Supply

Debate between Polly Billington and Emma Hardy

Wednesday 3rd June 2026 Commons Chamber

[Emma Hardy]

Access to water for livestock was raised with me after the last outage—I think by the hon. Member and the hon. Member for East Grinstead and Uckfield (Mims Davies). This time, South East Water did make deliveries of alternative water to farms across the region during the incident—or that is what I have been informed, but if there is intelligence otherwise, I am keen to learn about that and to understand. South East Water has said that it continues to monitor farms in at-risk areas.

The issue of vulnerable customers continues to be a challenge. I have been talking to the Cabinet Office about whether there are ways to share more accurate information and data. The water companies say that it is challenging to keep a priority register up to date because people sometimes fall in and out of being classified as “vulnerable”. For example, a lady who is pregnant is classified as being vulnerable and needing water, but after she has had the baby, she is no longer classified as vulnerable in the same way. We need to ensure that we can maintain accurate records of who is vulnerable and in need of additional water, so I am having conversations with the Cabinet Office about whether there are ways of sharing data, while bearing in mind the sensitivities and complications of sharing information. I ask all colleagues to encourage their constituents to self-identify through the priority services register if they are classified as “vulnerable”, so that they can access water as they expect.

I met the interim chair of South East Water, and we had a productive conversation. She is keen to reset relationships, and she wants to meet MPs who represent constituencies in the area and talk to them. She is committed to rebuilding the relationship with the local resilience forum and looking at how the company can improve communications. To be fair to her, she has been in post for only a few weeks, so this incident has happened very early in her interim chairship, but there are things that we can work on and build on. There are things that the company can do now around communications and I am concerned by what the hon. Gentleman says about accessibility problems at drinking-water stations.

The hon. Gentleman asked about who I have met. I have met the new interim chair and the senior people involved. I regularly meet the Drinking Water Inspectorate and Ofwat. There are currently live investigations into the company following the last incident and those will continue.

[Ms Polly Billington (East Thanet) (Lab)]

I am grateful to my hon. Friend for the way that she has approached this incident, particularly for pointing out that South East Water has one job. Unfortunately, the company is accountable to its shareholders more than to the people who it is supposed to serve. Notwithstanding the reforms to the water industry that the Government have already put in place, may I make a suggestion for the future? Rather than simply fining these companies when they fail so catastrophically, we should take stocks in the company to the value of the amount of the fine to be held by a locally convened water board, so that residents have some form of control and accountability for the decisions that are made. Otherwise, we are relying on extractive capitalism and that will destroy our water supply.

[Emma Hardy]

My hon. Friend makes a powerful point. As the White Paper set out:

“Where a water company might want to transition to a new ownership model, such as a not-for-profit, the regulator will develop a transparent process to assess whether a water company’s requested move to a new model should go ahead”.

We are looking at developing a transparent process, if that is something that the water company might want to consider.

My hon. Friend is absolutely right about increasing the customer voice. On day one when this Government came to power we announced new consumer boards for water companies. The Consumer Council for Water has covered the entire country, gathering together different people for customer panels. It has already held a customer panel in the South East Water area, so that customers can hold water company bosses to account—it works very much like a Select Committee hearing. I will share the report from that panel with the House. It is interesting that the No. 1 issue that came up for the water company to tackle was the lack of adequate communication. That does not require millions or billions of pounds spent on a reservoir—it just requires competence.

Water (Special Measures) Bill [Lords]

Debate between Polly Billington and Emma Hardy

Report stage
Tuesday 28th January 2025 Commons Chamber

[Emma Hardy]

I wholeheartedly pay tribute to the Ilkley Clean River Group and to the work that my hon. Friend does in championing it in this House.

[Ms Polly Billington (East Thanet) (Lab)]

I remind my hon. Friend how much this matters to my constituents in East Thanet. We are surrounded on three sides by the sea, yet we manage to clean up our water. However, I was struck by the fact that the Reform manifesto did not contain one word about water pollution or safety. I also want to point out the emptiness of the Opposition Benches in this debate. That should be put on the record.

[Emma Hardy]

I thank my hon. Friend for her intervention. I would have thought that this would be an important issue for all political parties.