Military Justice System

Penny Mordaunt Excerpts

Thursday 31st January 2013 Westminster Hall

[Penny Mordaunt (Portsmouth North) (Con)]

I draw attention to my interest as a member of reserve forces.

I was the Member of Parliament who asked the Select Committee on Defence, of which I am a member, to take evidence from the Service Complaints Commissioner on some of the issues touched on by the hon. Member for Bridgend (Mrs Moon). I asked because of some of my casework as Member of Parliament for Portsmouth North.

I congratulate the hon. Lady on securing this debate. I will raise various points, but it is important to put on record that these cases are not the norm. I say that not to belittle the issues that have been raised or to dispute the figures that she quoted. The one message that must go out from this Chamber today is that if someone in the armed forces has been the victim of such behaviour, they must report it. As a member of the Royal Naval Reserve, I would say it is their duty to do so. We must ensure that people do not lose confidence in their ability to report such matters.

I am glad the hon. Lady recognises that our armed forces are highly professional, and I testify that the training we receive and the protocols we are taught are extremely politically correct—in fact, they might be a little over the top for our own Speaker—but they are very good. The emphasis in training on leadership, responsibility and integrity is important. I disagree with her on the armed forces’ ability to address equality issues with their own people without relying on external trainers; I think they can address that in-house.

The hon. Lady might wish to seek out Captain Hancock, as she now is, who received her fourth band of gold on the day I passed out of Dartmouth. She has done an amazing amount of work on equality in the armed forces and is a real trailblazer. I think she was the first female club swinger for that service.

We must recognise that the cases we are discussing are not the norm, and we must also recognise the good work that has gone on. In her session before the Defence Committee, Dr Sue Atkins highlighted many examples of good practice, such as how the Royal Navy addressed the backlog of complaints that all the services were facing by being extremely pragmatic, by empowering people lower down the command chain to clear the general admin cases—issues about pay, terms and conditions, and so on—and by putting resources into the more serious issues that the hon. Lady has raised.

The bulk of the cases addressed by the Service Complaints Commissioner are on things such as pay and admin. I have raised with the Minister many times the importance of getting that right and the woes of joint personnel administration. It is important to learn from that and to note that the lessons and good practice that are going on in one service are being shared across the other services. There are many things in the Service Complaints Commissioner’s report that give us confidence for the future.

Unfortunately, things go wrong, particularly in a case I have dealt with: a nasty assault that I will not detail, although the Minister is aware. I will highlight a few learnings from that. First, it would be helpful if serious allegations are immediately picked up centrally. The chap I was dealing with, after he made his allegation, was placed back in the unit with the perpetrators of the assault. That is absolutely wrong, and if allegations were picked up centrally, that would not happen.

Secondly, there are clearly complexities in taking statements from individuals. Someone may be deployed between an incident happening and being reported, but it is important that we ensure such investigations take place swiftly.

Thirdly, there must be support for the individual. From my experience, I praise the work of the Royal Marines. The chap I was dealing with is from the Army. He had a placement on light duties with the Royal Marines, which was not only a way of parking him until things were resolved; there was proactive work to help him to get his confidence back. That was deeply impressive.

I also want to highlight support for families. People who have experienced a traumatic event often leave their unit and their service accommodation to stay with their parents, who are sometimes elderly. With the emotions they are going through, such people might be violent or kicking off a bit, and dealing and coping with that is particularly hard for older parents. In cases I have seen, the Service Complaints Commissioner and the Naval Families Federation were wonderful: they got in touch with the individual, and were able to provide him with a safe house to go to when things got a bit too much at home.

Finally, we must be aware of how we deliver sometimes bad news to victims of assaults. If an investigation has not gone their way, or if a panel has made a decision that might be difficult for them to hear, support for the commanding officer or the other ranks who may have to deliver that news is vital. On occasion that is done badly. In the case I was dealing with, for example, the parents were asked to be the messenger, which is not good.

We must ensure that people are properly supported. Such cases are not the norm, but they are evidence for why the Service Complaints Commissioner’s role is incredibly important. Her intervention in the cases I have dealt with has been extremely useful. She respects the chain of command, but she points out what is not acceptable. She gives practical help to the individuals and families involved, and, as an individual and an office, she can call on a great network of people across the services. Although this guy was from the Army, the Navy and the Marines provided assistance.

The Service Complaints Commissioner is frustrated in acting swiftly and having basic common sense taken up and acted upon. We must support her and the role. I agree with her call that she should be an ombudsman, which would make a difference in the small cases where we have difficult issues to address. She should be allowed to investigate and report on some of those issues. Given the myriad figures quoted by the hon. Lady, everyone would benefit from ensuring we have got the facts right.

Complaints are seen as an employer-employee dispute. If someone makes a complaint and then dies, whether it is in service or if they are hit by a bus when crossing the road, the complaint dies with them. That is deeply unsatisfactory not only for the family of the victim, but for the person against whom the accusation has been made. The Service Complaints Commissioner ought to be involved in the development of the military covenant, and certainly with its annual report.

Those are all sensible measures that would help to get better outcomes for victims and better support for commanding officers.

[Bob Stewart]

As I recall, Dr Atkins said that she is often overwhelmed by the cases and overfaced by many of the problems.

[Penny Mordaunt]

There is a resource issue. The bulk of the cases the Service Complaints Commissioner is addressing are technical. Although serious for the people making the complaints, the cases are about terms and conditions, pay and so on. We need to address her resources, but we must also consider how she may use them and who else she can call on.

The things we would like to see for the Service Complaints Commissioner are completely compatible with the chain of command. I thank the Minister for his support with the casework issues I have raised with him. When we deal with tough stuff such as this, and the general challenge of defence, it is reassuring that we have a ministerial team that, as well as talking the talk, has walked the walk. The Minister is a former Territorial Army officer for the Royal Anglian Regiment, and his colleagues have distinguished service careers, too. I think he appreciates what needs to happen for us to improve on the good work that has already gone on.

We all owe Dr Sue Atkins a tremendous debt of gratitude for her excellent work in moving this agenda on, day to day, whether speaking at a warrant officers’ conference or in the work she does on these complaints.

My hon. Friend the Member for Canterbury (Mr Brazier), who is not here today, deserves a mention. The way that he dealt with the case of Sergeant Danny Nightingale, getting the balance right between justice and the debt and duty of care that we owe to those—

[Jim Dobbin (in the Chair)]

Order. I remind hon. Members that the case of Danny Nightingale is sub judice and should not be mentioned in this Chamber.

[Penny Mordaunt]

I apologise, Mr Dobbin.

The balance that my hon. Friend struck on those issues, between justice and our duty of care to individuals who serve, and the services that they work in, shows exactly how we should approach these issues.

[Mrs Moon]

The hon. Member for Canterbury (Mr Brazier) wanted to attend, but he is serving on a Bill Committee and that is the only reason why he is not here.

--- Later in debate ---

[Jim Dobbin (in the Chair)]

I remind hon. Members that we are time-limited.

[Penny Mordaunt]

That was my final point, Mr Dobbin. I thank the hon. Lady for her intervention and for securing today’s debate.

--- Later in debate ---

[The Minister of State, Ministry of Defence (Mr Mark Francois)]

It is a pleasure to serve under your chairmanship this afternoon, Mr Dobbin. I start by congratulating the hon. Member for Bridgend (Mrs Moon) on securing this important debate. It is testimony to her determination to raise the profile of the issues under examination today, and I know that she takes these matters seriously. She kindly said that I do as well, and I hope that in my remarks over the next few minutes, I will be able to persuade her and the rest of the Chamber that I intend to continue taking this issue seriously.

Our armed forces can be asked to deploy anywhere in the world, often in unstable areas. That kind of agility and reach, coupled with the professionalism that is their hallmark, requires the highest standards of discipline. In order to enforce those standards, they are subject to a justice system that, although encompassing the key tenets of the UK criminal justice system, is, to some extent, separate and distinct from it. That point was made clearly by my hon. Friend the Member for Beckenham (Bob Stewart), who brings to bear in this debate his personal experience as the commanding officer of a regular infantry battalion—and a very good battalion at that.

The system that we have in place reflects both the unique role of the armed forces and the environment in which they live and work. It recognises offences specific to the armed forces and calls to account those who are found, after a proper investigation, to have fallen short of the high standards that we rightfully expect. The Armed Forces Act 2006 drew together the disciplinary systems of the three services, so that all service personnel are dealt with under a common system. Acknowledging that our armed forces train and operate in some countries with legal systems unlike our own, the service justice system applies a single code, based on our own criminal laws, transportable anywhere in the world.

Separate from the service justice system, but acting in parallel with it, is the distinct service complaints process. That has been a matter of considerable discussion this afternoon, and was raised by my hon. Friend the Member for Portsmouth North (Penny Mordaunt), the hon. Members for Chippenham (Duncan Hames), for Cheltenham (Martin Horwood) and for West Dunbartonshire (Gemma Doyle) as well as the hon. Member for Bridgend. The Service Complaints Commissioner, Dr Susan Atkins, and her staff act as an independent starting point for personnel who want to make a complaint but are concerned about how their chain of command might deal with it. In addition, they provide independent oversight of how the complaints system is working and report back to Ministers and Parliament. In cases of bullying, harassment or discrimination, the MOD is obliged by law to update the commissioner on progress with allegations that she has referred to the chain of command for investigation.

I have great respect for the role of the commissioner and recognise the enormous benefits that we have derived from Dr Atkins’s unique, independent position. I met Dr Atkins before Christmas and will do so again in March. We are actively engaging with her to determine what further resources, including staff, we can offer to assist her in carrying out her important work. One thing that we will discuss in March is the expected benefits of the changes that we have just made this month to speed up the administration of the complaints system—changes that I believe will have a real effect in 2013. For instance, we are encouraging greater use of informal means of resolution, and stressing to commanding officers the importance of getting to grips with complaints early to maintain unit cohesion and, ultimately, operational effectiveness.

In addition, we have also provided a formalised avenue for the Service Complaints Commissioner to approach commanding officers directly, so that if she feels that a complaint has not been dealt with with sufficient alacrity, she can now formally approach the relevant commanding officer and raise that personally with that CO, in order to allow that to progress. To some degree—to be as complete as possible—that already happened in some cases informally, but we wanted to formalise it to make it clearer that the SCC had that right in just about all cases. She—and she can be quite a feisty lady, I have to say—can now go to a CO directly, bang the table and say, “You’ve not dealt with this in the way you should have done”, or “You’ve not dealt with it quickly enough.” By that method, she can accelerate the process.

As I say, we have just brought in those reforms. They have literally just begun, but we believe that they will help to speed up the process. Where there have been delays, we hope that the changes will help to reduce them significantly in 2013.

[Penny Mordaunt]

Will the Minister give way?

[Mr Francois]

I gladly give way to Sub-Lieutenant Mordaunt.

[Penny Mordaunt]

I thank the Minister for giving way. That is excellent news, and from the cases that I have been dealing with, I know that it will help greatly, so that is a good thing. Will the SCC also have similar powers if she spots trends with less serious complaints, such as admin, or something that can easily be rectified? Can she speak directly to someone who could rectify that situation?

[Mr Francois]

My understanding is that the SCC can go directly to a commanding officer about any complaint. She can use her discretion. Whether she would want to go to the CO about every single matter is an issue of balance, and a judgment for the commissioner herself, but she has the formal right to do so if she wishes. If, for some reason, a relatively minor complaint has been—to use a colloquialism—gummed up in the system for some time, she would have the option to go straight to the CO in the unit and say, “Do what you can to speed it up, please.” In our discussions in March, I am hoping to review those matters and take stock of how the new system has been operating in the first three months or so. We believe that it will help to speed up the process materially.

The hon. Member for Bridgend kindly acknowledged that she and I met in early January to discuss sexual offences involving service personnel. I trust that she left that meeting in the MOD with no doubts whatever about how seriously I take her concerns.