Thomas Cook

Paula Sherriff Excerpts

Wednesday 25th September 2019 Commons Chamber

[Grant Shapps]

I mentioned the £900 million Fosun deal that eventually fell through to indicate the extent of the money required just to keep the business afloat. That was the deal that was on the table while this was all going on. It then turned out, at the eleventh hour, that even Fosun was not happy to go with a deal, because it had concerns. A new number then started to emerge: an additional £250 million. Any rational person—including, incidentally, the accounting officers throughout Government —would have looked at the deal and refused to sign off such a payment. I am absolutely certain that anyone looking into this matter in detail will demonstrate that the deal would have been a very poor move for the taxpayer, and that it would probably have led us to exactly the position we are in today of repatriating 150,000 people—yet having spent up to £250 million of taxpayers’ money as well.

[Paula Sherriff (Dewsbury) (Lab)]

I have been contacted by a constituent—and I am aware of a small number of others—who has been contacted by a person purporting to be responsible for delivering refunds on behalf of Thomas Cook Group, asking for their credit card details. These people are adamant that they have not booked flights or holidays, and that they do not have any outstanding financial arrangements with the Thomas Cook Group. Is the Secretary of State aware of what appears to be a scam? If so, what is he doing about it?

[Grant Shapps]

The hon. Lady is right. I was made aware of this scam yesterday, and it is absolutely disgusting that it could happen at this time. We have issued messages through things such as Neighbourhood Watch’s Online Watch Link email system, which the hon. Lady will be familiar with, telling people to be on the lookout for these sorts of scams; obviously, to someone who did not actually even have a holiday booked, it is absolutely ridiculous.

Oral Answers to Questions

Paula Sherriff Excerpts

Thursday 14th February 2019 Commons Chamber

[Jesse Norman]

I am very happy to look into the matter and also for my hon. Friend to write to me. If he does that, we can consider whether to meet.

[Paula Sherriff (Dewsbury) (Lab)]

The A637 runs through the lovely village of Flockton in my constituency. It is a narrow road and is increasingly used by rat runners and HGVs, despite a prohibition order. There have been many instances of reckless driving and some near misses. Will the Minister meet me to discuss how we can make life safer for the people who live in Flockton?

[Jesse Norman]

If it is a purely local road, I am of course happy to look into the matter but it really falls to the local authority. If there is scope for the road to be part of the major roads network, which, as the hon. Lady will know, is precisely designed to relieve some of the pressures on local communities and the strategic road network, we can have that conversation as well.

Train Operating Companies: Yorkshire

Paula Sherriff Excerpts

Wednesday 19th December 2018 Westminster Hall

[Paula Sherriff (Dewsbury) (Lab)]

I beg to move,

That this House has considered the performance of train operating companies in Yorkshire.

It is truly an honour to serve under your chairmanship, Dame Cheryl. I thank my hon. Friends the Members for Kingston upon Hull North (Diana Johnson) and for Colne Valley (Thelma Walker) and the hon. Member for Thirsk and Malton (Kevin Hollinrake) for co-sponsoring this important debate.

Back in June, I stood in the Commons Chamber in a rail debate and my opening words were, “What a mess”. Six months on, I have to repeat that statement: what a mess.

Seven months ago, I had a meeting with Northern rail just ahead of the implementation of the revised timetables. I was unequivocally assured that services would improve and that that would be the answer to a lot of the issues that my constituents were experiencing. I was told that the new timetables had been stress-tested and that everything would be fine. Instead, what we got was absolute, total and utter chaos—and I do not use that word lightly. Trains were delayed and cancelled day after day after day. People were late for work, school and college. Vital medical appointments and even funerals were missed, all because of a half-baked plan that was obviously unworkable from day one. In August, I met TransPennine Express and was given yet more warm words and platitudes, but once again there was very little action.

In my constituency, in the six-month aftermath of the May timetable, Dewsbury and Ravensthorpe stations were in the bottom 10 of all smaller stations in the UK for performance: the eighth and third worst respectively. My neighbouring constituency, Huddersfield, was in same bottom 10 of the league table for larger stations. Minister, I will not allow my constituents to receive such treatment from your Government. Things have to get better.

The picture across the whole of Yorkshire has been bleak, hence the title of the debate. Not a single station in Yorkshire was in the top 100 best performers. I am sure the Minister knows that, given that he also represents a Yorkshire constituency. According to The Yorkshire Post and On Time Trains, only 29% of services had been on time at York and Huddersfield stations since the May timetables were introduced. If we look at the 100 busiest stations in the UK, eight out of the top 10 worst stations for on-time performance in the past six months are within the so-called northern powerhouse, with York and Huddersfield being the two worst in the whole country. If we look at all stations in the UK, Slaithwaite, in the neighbouring constituency of Colne Valley—my hon. Friend the Member for Colne Valley will talk a little more about this later—has the worst service performance of any station. Again, eight of the 10 worst performing stations in the UK are within the northern powerhouse. In contrast, nine of the top 10 best performing stations in the country are in London. This country does not revolve around the capital city of London; there is much more beyond the M25.

Neither is the picture over recent months greatly improved. Using data from trains.im, the monthly performance figures show the region’s two biggest providers, Northern and TransPennine, offered an abysmal service in November, with only 67% and 65% of trains on time respectively—easily as bad as at the height of the timetable crisis and among the worst in recent years. Apart from Brexit and the NHS, this is the biggest item that comes into my mailbox. I do not know how many times I have seen pictures of timetable boards in various stations with lists of cancelled or delayed trains. It really is not good enough.

I must commend The Yorkshire Post—not always the biggest fan of my party—on the work it has done on this issue, which has been absolutely fantastic and is very much appreciated by the many beleaguered commuters who experience the chaos. Earlier this month, it reported that almost 80 trains a day were being cancelled, with overcrowded services frequently running with reduced numbers of carriages. A new timetable, implemented from last week, thankfully offers some small hope of improvement. The first week went better than the first week of the previous timetable, but that would not be hard to beat. When compared to figures over recent months, significant improvement is yet to be seen. From the available data this month, some 77.7% of Northern’s trains have been running on time, up a feeble 0.1% from May’s mayhem. TransPennine has achieved only 73.4% of trains on time this month, down on the 75.5% achieved in May, but up marginally on figures from June and July.

Passengers are understandably weary of promised improvements, and the Rail Minister’s assurance that the situation has stabilised will undoubtedly be met with a degree of cynicism. For six months, my constituents have been given nothing but empty promises and false assurances. It was bad enough through the summer, but we can add to their misery the recent dark, freezing cold mornings on station platforms that are less than adequate, many with little shelter from the elements, and barely fit for purpose. Compensation was promised, but for many it was never received. Hours were spent filling in forms to no avail. I have heard of rail users who purchase their tickets through corporate reduction schemes being refused compensation. Apparently, because they get a discount on their travel, they should not be entitled to refunds, despite the fact that many pay more than £1,000 a year and the level of inconvenience and lost work hours were the same for them as for everybody else.

An expanded compensation scheme has been announced this week for Northern’s customers, starting with 25% for 15 to 30 minutes’ delay. That is reportedly funded by the Government, not the privately owned operator. Sadly, it is far too little far too late. Why was the money not invested in our rail services to prevent the need for such an enhanced compensation scheme? Even as Northern warns that passengers will not see an improvement in services until May 2019, unbelievably its fares are set to rise by 3.2% in the new year. It is clear that regulated fares should be frozen into the new year. I call on the Minister to back the Transport Committee’s suggestion of discounts for those renewing their season tickets for 2019, meaning no price increase.

My constituent, Sophie, has been commuting from Mirfield in my constituency to Leeds every weekday for the past three years. Sophie is partially sighted and has to rely on public transport to get to work. She wrote to me last week to express her many grave concerns. She spoke about the issues at Mirfield station, which I have been raising for more than three years, and how the platforms lack basic facilities, with one being completely inaccessible to people with disabilities. Indeed, the charity Leonard Cheshire Disability points out that across Yorkshire and the Humber, 33% of train stations are not step-free, making them inaccessible for many disabled people.

Sophie also reports a lack of appropriate shelter against the cold winter elements and how nearly every morning she has to queue to buy a ticket when she arrives in Leeds because the train is so overcrowded that the conductor has not been able to pass through the train, and the one new ticket machine at Mirfield is on the opposite platform and is often out of order. Sophie feels incredibly grateful that she is still in employment. She says that it is solely down to her having an understanding boss who has afforded her the flexibility to work around the many train delays that she has had to endure. The past six months have been hell for Sophie and many people like her.

I also want to mention my constituent, Alex, who works near Manchester. He gets the train every morning from Dewsbury. He has had to take nearly two thirds of next year’s annual leave allocation because of the trains’ lack of punctuality. He feels he is getting to the point where he has to consider whether it is worth making that journey to work every day.

[Paul Blomfield (Sheffield Central) (Lab)]

My hon. Friend makes a powerful point. Alex’s case exemplifies the bigger point that if we are to rebalance our economy successfully, we need to get the rail infrastructure right between the great northern cities of Sheffield, Leeds and Manchester. Does she agree that that requires investment in the long term, and, in the short term, making the best of what we have? Does she also agree that it is an outrage that one in four of the rail services scheduled from Sheffield to Leeds last Monday, for example, failed to arrive on time?

[Dame Cheryl Gillan (in the Chair)]

Order. I remind Members that interventions are supposed to be brief, particularly when so many would like to speak.

[Paula Sherriff]

I thank my hon. Friend for his intervention. I absolutely agree. A very similar level of service is being delivered to my constituents, so I fully sympathise with his constituents.

Late or cancelled trains have a wide impact. Many of us consider a train to be something that gets us from A to B. Of course that is true, but the disruption is also having a significant impact on people’s mental health. They have no idea whether they will be able to get to work, and can get into quite serious trouble when they are late for the fourth day running. People might rely on them, such as clients or customers. They do not know whether they will get home in time to put their children to bed or see their partner. That is having a massive effect on family life and on social mobility, as not everybody drives. It is also affecting employment opportunities. I have spoken to a number of people who now say that they cannot get to work. They do not drive, so using the train is the only option, and it is not worth the stress.

Our region’s railways are among the least reliable in the country. Ironically, this week Northern rail unveiled a new advertising campaign, designed with safety in mind, to prevent passengers from boarding the trains as the doors are closing. The advert states that the train will depart the station “to the second”. If only! As I see it, there are two major issues with that. First, someone in the advertising department either has a very strange sense of humour or has severely misjudged the situation, given that so many trains have not departed on time during the last six months. Secondly, the campaign is in preparation for when Northern rail removes guards from trains, thus compromising customer safety and further eroding the service on offer to rail users in the north.

As a result of the chaos, many of those who drive, as I alluded to earlier, are turning back to their cars as a means of transport. Falling passenger numbers require action to boost confidence in and accessibility to the rail network. That has sadly not been forthcoming. Rail in the north is still very much the poor relation of services across the country. Recent research from the Institute for Public Policy Research North revealed that spending on transport in Yorkshire and the Humber fell by more per head from 2016-17 to 2017-18 than anywhere else in the country. It reported that, last year, spending per head on transport in our region was £315, which is more than three times less than the £1,019 spent in London. It is simply unacceptable that promised investment has been scrapped, downgraded or delayed, while money is funnelled into London and the south-east.

When it comes to the causes of the poor service, leaves on the line can be blamed for only so much. Indeed, when discussing compensation for rail passengers on BBC News this week, the Minister admitted that the infrastructure is not there to cope. Work to electrify key lines in the north-west was supposed to be finished two years ago, yet delays to that have had a knock-on effect across the north and have been blamed by Northern rail for its postponement of planned service improvements in Yorkshire.

The Minister blames decades of decline for the infrastructure’s inability to cope with network growth, yet it seems likely that the Transport Secretary is set to back a deeply flawed plan for the trans-Pennine route. If the plans that have been mooted go ahead, the tunnels will not be big enough to carry modern freight trains, and insufficient track is planned to allow faster trains to overtake slow ones.

[Mr Barry Sheerman (Huddersfield) (Lab/Co-op)]

My hon. Friend and neighbour is making a great speech. I must apologise—I have just sat on a broken-down train for half an hour, so she has even more sympathy than usual. She is right: what happened to the northern powerhouse? What happened to those promises of investment in our region?

--- Later in debate ---

[Paula Sherriff]

I thank my hon. Friend and neighbour for that intervention, and I look forward to the Minister’s response to that question.

Frankly, what we have heard from our Transport Secretary, who recently said that he does not “do trains”, shows an appalling lack of ambition for the north. It will do nothing to address the problems of reliability, as both passenger and freight demand on the lines increase. Ministers need to get to grips with much-needed rail improvements. The system is clearly broken, and local rail users know that more than a mediocre compensation scheme is needed to fix it. Passengers need to know that when there is a delay or cancellation they will receive proper compensation, and Northern rail’s expanded delay repay scheme announced this week is welcome. However, the scheme is reportedly funded by the Government. Going forward, it is not acceptable that the taxpayer foots the bill for the failing system, while shareholders continue to be put first.

What people really need is to know is that, rare exceptions aside, their trains will be reliable and punctual. The Transport Secretary has overseen review after review of the rail network, but it is still clear that the franchise system and the separation of infrastructure and operations simply do not work. Resources are not being targeted to where they are most needed, and there is an overarching lack of accountability. The Transport Secretary has cancelled massive projects such as Crossrail for the north, but has still been able to dig up money for London and the south-east—all while Yorkshire saw the biggest fare increase in the country.

We need clarity over responsibility within our rail network to ensure that services put the interests of passengers first, not the financial priorities of shareholders or the political priorities of Ministers. What assurances can the Minister give me that there will be real improvements to Yorkshire’s rail network, and on what timeframe? Beyond an optimism that operators will adopt more passenger-focused services, what sanctions will be imposed where that is not delivered? Also, where rail operators fail, as they have persistently over the last year, what moves will be taken to renationalise those services, and how low is the bar for that to be a real consideration?

Enough is enough. My constituents and I are sick of hearing warm words and platitudes from the Government. I say to the Minister, from one Yorkshire MP to another, I implore you to give commuters in the north proper consideration and to commit to an improvement of services that will see an end to their daily misery.

[Several hon. Members rose—]

--- Later in debate ---

[John Grogan (Keighley) (Lab)]

It is a great pleasure to follow the hon. Member for Thirsk and Malton (Kevin Hollinrake), who spoke thoughtfully and forensically about the rail issues across Yorkshire, and my hon. Friend the Member for Dewsbury (Paula Sherriff), who spoke with great passion and vigour. I will just make a few remarks very quickly.

There are two main lines throughout the Keighley constituency, the Airedale and Wharfedale lines, which were electrified in 1994. Many people built their lives—their journeys into work and their children’s journeys to school, and so on—around those lines. Traditionally, they have been high performing, which makes it even more frustrating for so many people that over the last year the performance levels have sunk abysmally low. I will not rehearse the statistics we have already heard from my hon. Friend the Member for Dewsbury, but there is a frustration among Members of Parliament about what we can do to change the situation. We plead with Ministers. We plead with Northern and TransPennine. To be fair to the ordinary middle managers there, they try to get back to us, but they seem powerless to effect change.

[Paula Sherriff]

Does my hon. Friend agree that in order to achieve improvements, we will work in a cross-party way with the Minister and with the hon. Member for Thirsk and Malton, and that we will do anything in our capability to try to make things better for our constituents?

[John Grogan]

That was very well put, and I was going to make that point. I am genuinely pleased that we have the Minister and the shadow Minister in their places. There is now some Yorkshire influence on the issue and, I hope, some Yorkshire common sense.

In my frustration, I have been considering who we can write to, so I am writing today to Deutsche Bahn, which ultimately owns Northern rail. We are told that we cannot possibly have nationalisation, but we have a nationalised rail company in Northern rail—it just happens to be German. The whole reputation of Deutsche Bahn is under threat here. I hope that, in the new year, a very senior executive of Deutsche Bahn will come to this House and talk to hon. Members from Yorkshire.

--- Later in debate ---

[Diana Johnson (Kingston upon Hull North) (Lab)]

It is always a delight to follow my hon. Friend the Member for Keighley (John Grogan), and I particularly agree with his comments about Northern, which were very well made. I congratulate my hon. Friend the Member for Dewsbury (Paula Sherriff) on securing this timely debate. She set out very clearly the appalling statistics of what has been happening over the past six to nine months in Yorkshire and the suffering that passengers have had to endure.

I want to talk specifically about TransPennine and First Hull Trains. Both companies are part of FirstGroup, which made millions in profit in the last financial year. I will give some experiences of passengers. The first reads:

“Happy Bank Holiday weekend, TransPennine Express. I’m sure we’ll have a good one too when my husband eventually gets on your train service from Leeds to Hull. He’s still sat on the platform. It’s the fifth night in a row, and he has missed his son’s bedtime.”

I have also had constituents write to me to say that they are moving away from Hull because of the unreliability of the service when they want to commute to Leeds. On overcrowding, which has become an issue over the past year:

“If you want intimacy but you’re too scared to seek it out, take a TransPennine Express train instead, and press yourself against four strangers for two hours.”

TransPennine Express decided earlier this year as part of its timetabling changes that it would increase the length of the journey from Hull across to Manchester by adding four additional stops. When questioned about this by the Hull and Humber chamber of commerce, TransPennine apparently said that the

“timetable development will enhance connectivity to and from Hull.”

It actually adds about 15 additional minutes to the journey. There was no consultation or discussion—TransPennine just decided to do this themselves. This does not fit with the northern powerhouse—connectivity between the great cities of the north. It should be reducing journey times, not increasing them.

When we three Hull MPs asked to meet Leo Goodwin, the head of TransPennine Express who has a pay package of £360,000, he would not. In fact, when we had the meeting with the chamber of commerce, we empty-chaired him: we had a chair with his name on, because he would not come and talk to us. We shamed him into coming to explain to us why TransPennine had taken that action. It is clear that there are cancellations and there is late running, and people are being squashed in like sardines on the service from Leeds.

In Hull, we feel like we are the end of the line and often forgotten. We are not getting new trains; we are getting refurbished trains as part of the TransPennine refurbishment stock. The city of Hull does not have a direct train to Manchester airport, but Scarborough—a small and important town—does. We now have longer journeys across the Pennines due to the changes that TransPennine made, and we do not have a direct service from Hull to Liverpool—the area that we know is the spine of the northern powerhouse.

I would like the Minister to respond to our requests. We think that we should have a half-hourly additional express service from Hull and a direct link to Manchester airport. I also want to mention TransPennine Express, because it runs Hull station on behalf of Network Rail. We have been voted the ninth-worst station in the UK by Passenger Focus. We had £1.4 million spent to improve facilities that were supposed to be for city of culture in 2017, but which did not finish until 2018. We have smaller waiting rooms, smelly toilets and gaffer tape over the signage in the station. We have a Christmas tree that was put up and then surrounded with bollards and hazard tape. The lack of pride that TransPennine has in our station just beggars belief. We have had no station manager for months; we have had remote management from Huddersfield.

[Paula Sherriff]

I have a similar problem at Dewsbury. We do not have any toilets in our stations, and TransPennine Express have suggested that my constituents and passengers using the station should use the pub nearby. For cultural and other reasons, many people are not comfortable going into the pub to use the bathrooms. Does my hon. Friend agree that it is a disgrace that a very busy station should not have any toilet facilities in this day and age?

[Diana Johnson]

I absolutely agree with my hon. Friend. There are real questions for the Department for Transport about whether TransPennine is meeting its franchise specification.

We were really proud in Hull to get the open-access operator Hull Trains in September 2000—we had to fight to do so. It has been a brilliant flagship open operator service since 2000, but it has really deteriorated in the past 12 months. It has only four trains, which are constantly being taken off to be repaired. They are class 180s—people who know about these things have told me that they are not fit for purpose for the route that they travel every day on the east coast main line. Customers are so frustrated at the cancellations and the services that stop at Peterborough or Doncaster. They do not feel that Hull Trains is giving them fair information in good time.

My hon. Friend the Member for Kingston upon Hull West and Hessle (Emma Hardy), who unfortunately cannot be here this morning, has asked me to say that Hull Trains is due to get new trains at the end of 2019, which is very welcome. However, we think that First Group needs to put pressure on to get those trains to us sooner. The past 12 months have been disastrous for Hull Trains’ customer relations. We need those trains in Hull as soon as possible. The managing director told me that she might be able to get an additional train from somewhere else after Christmas. That is welcome, but Hull Trains really needs to sort itself out. I am pleased that the Minister, a Yorkshire MP, is in his place, and I hope we will start to see some real changes over the next few months in rail services in the north.

--- Later in debate ---

[The Parliamentary Under-Secretary of State for Transport (Andrew Jones)]

It is always a pleasure to serve under your chairmanship, Dame Cheryl. I thank everybody who has contributed to this passionate debate, and I congratulate the hon. Member for Dewsbury (Paula Sherriff) on securing it.

We all agree on the importance of our region and the critical role that rail plays in helping it reach its full potential. I have listened to representations about rail services on the network in my home county, and I wish to set out a few thoughts about what went wrong, how the Government responded, and our plans for the future. We have heard powerful speeches about how the problems experienced across rail in the north last summer impacted on people’s lives—whether that was people getting home or having access to work, healthcare and so on—and I entirely recognise and agree with that. There is a personal dimension to this, as well as a bigger economic one.

[Paula Sherriff]

If that is the case, and if the Minister recognises the impact that the chaos had on people’s lives, why is he allowing the fare increase from January?

[Andrew Jones]

I will come on to talk about fares and plans for the future, but let me focus on some of the points raised today. A number of colleagues raised a point about disabled access. As we know, our rail transport infrastructure is primarily Victorian. Successive Governments have run an Access for All investment programme, and that has continued, including a £300 million extension in the next control period. We published our inclusive transport strategy last July, which for the first time included work on hidden disabilities. As colleagues may remember, I was in the Department for Transport a couple of years ago, and we had our first ever conference on mental health and transport. That was a significant moment—I was pleased that we went calling as it attracted so much attention. Work on making our transport system more accessible and easier to use for people with disabilities, including hidden disabilities, is central, and I am sure no hon. Member here would disagree with that.

One underlying point has been that the quality of rail performance in the north has been unacceptable. That is correct; it is clearly the case. Following the May timetable change we had a very difficult summer on our railways, but lessons have been learned, especially in regard to future timetable changes, which we have already started to implement. A timetable change on 9 December landed significantly better than the changes in May, and I will expand on that shortly.

The problems in May had a number of causes, including the impact of engineering works. Long delays to the two electrification schemes in the north-west impacted on Northern, which had planned for those schemes to be completed, but they were not. It then had to completely re-plan its timetable in less than half the normal time, together with associated staff training and changes. However, we have made some headway on that. A change on the scale of that in May was, quite frankly, coupled with insufficient time for planning, which of course impacted on passengers. It was a complete failure right across the industry. That is why we set up a full inquiry into those timetable changes, chaired by the independent regulator, the Office of Rail and Road, under Professor Stephen Glaister. He has published interim reports, with a final report published just a few days ago, and the Department are reviewing its recommendations. As I said earlier, lessons from that incident must be learned, and the impact on passengers must be placed at the centre of every planning decision.

--- Later in debate ---

[Paula Sherriff]

I am incredibly disappointed by the Minister’s response. He did not respond to a number of points. Once again it seems that sorry is the hardest word. He can be in no doubt—he must have heard loud and clear—that things need to improve and must improve. [Interruption.] He is chuntering from a sedentary position. I am not sure what he said, but I sincerely hope that we shall not be here again in six months reporting on a lack of progress, or further deterioration. Yorkshire towns and cities will no longer tolerate being second best, and I hope that he has heard that.

I am grateful to all the hon. Members who took part today, including the hon. Member for Thirsk and Malton (Kevin Hollinrake). I am sorry to single him out, but there are 17 Tory MPs in Yorkshire. Where are they? One has turned up today—and the hon. Member for Richmond (Yorks) (Rishi Sunak) has turned up in the past minute. It is not good enough. Does that mean that rail services in the rest of Yorkshire, represented by Conservative MPs, are fantastic? [Interruption.] Well, not all of them—where are the hon. Member for Shipley (Philip Davies), and the hon. Member for Morley and Outwood (Andrea Jenkyns)? The Minister has heard the stories of human suffering and misery, social mobility, mental health and life chances. My constituents and others in Yorkshire deserve better.

Motion lapsed (Standing Order No. 10(6)).

Oral Answers to Questions

Paula Sherriff Excerpts

Thursday 11th October 2018 Commons Chamber

[Chris Grayling]

There is a lot of discussion about HS2 and I simply wish to state again today the Government’s commitment to the project; it is, I think, supported across the House and I welcome that support. The point about HS2 is that we have a rail system that is bursting at the seams and we have to create extra capacity on it. By creating the extra capacity on HS2 and taking the express trains off the conventional lines and putting them on to HS2, we will free space for more commuter services into the cities affected and to places such as Nuneaton.

[Paula Sherriff (Dewsbury) (Lab)]

The rail service offered by TransPennine Express to my constituents is frankly abysmal. If trains turn up at all, they are usually late, overcrowded and far too short. No more warm words, Secretary of State: what are you doing about it here and now?

[Mr Speaker]

I am not doing anything about it at all, but I hope that the Secretary of State might be.

Rail Review: Terms of Reference

Paula Sherriff Excerpts

Thursday 11th October 2018 Commons Chamber

[Chris Grayling]

I understand my hon. Friend’s frustration. A number of station projects did not make it in the control period that is about to end. We have funding for accessibility projects in the next control period, and I will certainly want to see those that are needed and have already been promised get prominence in the list of projects that we assemble to use that money.

[Paula Sherriff (Dewsbury) (Lab)]

In his statement, the Secretary of State alluded to the utter chaos that we had seen in the north during the summer. Unfortunately, things have not improved measurably for my constituents. Will he take this opportunity to tell us exactly what dialogue he is having with the managing director of TransPennine Express trains? I understand that he has just received a significant pay increase, which appears as if he is being rewarded for failure.

[Chris Grayling]

My officials and I are in conversations with those overseeing the railways in the north all the time. Clearly, there have been improvements. TransPennine Express had issues with the timetabling of Northern, which had a knock-on effect on its services. That situation has improved. There is further to go, but the hon. Lady’s constituents will benefit from the arrival of new trains this autumn. One of the issues on TransPennine Express is capacity. More capacity will be coming on through. I am always happy to talk to her off line because I want to ensure that local problems are dealt with. She knows that she can always collar me in the Division Lobby—we are not always in the same Lobby, of course, but she is always welcome to grab me in the corridor if there are any particular issues.

Oral Answers to Questions

Paula Sherriff Excerpts

Thursday 5th July 2018 Commons Chamber

[Chris Grayling]

I am obviously aware of the pressures on the A38 and, indeed, of the pressures on roads north and west from Plymouth. I pay tribute to my hon. Friend the Member for South East Cornwall (Mrs Murray) who, last week, made a very strong argument to me when I visited Cornwall for improvements to the west of Plymouth. That is something that we are looking at very carefully.

[Paula Sherriff (Dewsbury) (Lab)]

11. What steps he is taking to ensure the provision of compensation to passengers affected by recent rail disruption.

[The Minister of State, Department for Transport (Joseph Johnson)]

Recent disruption on the rail service has been unacceptable and the Government have been clear that passengers will be appropriately compensated. Transport for the North has agreed that the special compensation should cover weekly, monthly and annual season ticket holders on the worst affected northern routes who experienced severe disruption before and after the May timetable change.

[Paula Sherriff]

Well, that all sounds very good in principle, but owing to weeks of chaos, cancellations and delays, my constituent, Alex Hodgson, has had to use a significant proportion of his annual leave. He is still being passed between departments at TransPennine Express and has now been offered the equivalent of £1 a day compensation. Despite assurances from the Secretary of State, he and other constituents feel let down and ignored. What will the Minister do about it?

Rail Timetabling

Paula Sherriff Excerpts

Monday 4th June 2018 Commons Chamber

[Chris Grayling]

I am very clear that I expect GTR to deliver an improvement to the current situation as a matter of real urgency. If it does not do so, it will lack the credibility to continue as operator.

[Paula Sherriff (Dewsbury) (Lab)]

What a mess! How would the Secretary of State respond to my constituent who contacted my office this morning to say that he has already had to use a significant portion of his annual leave allocation because he has arrived at work hours late every single day over the past couple of weeks? Given the debacle that we have seen on the trains recently, with not just this situation but the delayed electrification and the problems on the east coast main line, does the Secretary of State believe that he has the competence to sort this out?

[Chris Grayling]

What I would say to the hon. Lady’s constituent is that I am very, very sorry and that we will have a compensation scheme. Somebody has to sort this out, and that is what I am going to do.

Transport Secretary: East Coast Franchise

Paula Sherriff Excerpts

Wednesday 23rd May 2018 Commons Chamber

[Paula Sherriff (Dewsbury) (Lab)]

Thank you for calling me in this important debate, Madam Deputy Speaker. Like my party’s Front Benchers and others, I really am very happy to see this Government, with no hint of irony, realising the virtue of a rail franchise being taken into public hands, operated in the interests of the many, not the few. Let me be absolutely clear: the failure of Virgin East Coast, and this Secretary of State’s handling of it, shows this out-of-touch Government at their self-serving worst, looking after their rich pals in big business while people across the country are left to pick up the pieces. In January, we were offered the ridiculous suggestion from Virgin that the Government’s bail-out of the east coast franchise was somehow the pragmatic solution. Why is it that this Government can always somehow find the money to bail out their friends in the big corporations but refuse to help increasingly frustrated railway passengers, such as the ones who contact my office every day? What is pragmatic about that?

I have long been a supporter—since before I came to this House—of putting our country’s railways back into public hands. Real pragmatism would involve just that: giving power and control to passengers—giving the public ownership of our railways, because the utter failure of the franchise system is there for all to see. I worry about the precedent that the Secretary of State has set with the east coast line to companies such as Virgin, sending out a message loud and clear, “Under this Government, no matter how badly your business is doing, don’t you worry, we’ll be there to make sure the taxpayer looks after you.”

The public are paying these big companies more and more of their hard-earned money in exchange for a shoddier and shoddier service. Even just last week, I and other regular users of Virgin East Coast received a rather odd email. It was Virgin congratulating itself on the service being

“in a really good position thanks to the positive transformation we’ve started”.

Perhaps I missed that. I am sure regular East Coast users, both in this House and outside, will have been happy to see that Virgin was signing off with a good crack at a joke—that is all it could have been.

Our railways are in a significantly worse state than they were in 2010, and it is not just Opposition Members saying it; the public also know that things are now so bad that something has to give. Some 76% of the public and 90% of Virgin East Coast staff agree. What this Government just do not get is that their party’s privatisation of the railways 25 years ago has been such a deep, unmitigated disaster that the public are now willing to try something different. They are, frankly, sick of seeing a Secretary of State who comes to this House time and again to tell me and colleagues that our constituent’s experiences of travelling by train—trains overpriced and late, people packed in like sardines—are not accurate and do not reflect the real picture.

Every week that this Secretary of State remains in his position—I note he is no longer in his place; perhaps he has something better to do—is yet another week in which mistrust of his Department grows deeper and deeper. Grand promises to improve the daily commute for people in my constituency are being made in one breath, only for the Secretary of State to turn his back on passengers in another.

“It is a bit of a cheek for a Member…to lecture and question us about rail investment when the Government have made so many promises that they have failed to deliver.”—[Official Report, 5 December 2006; Vol. 454, c. 221.]

I hope Conservative Members agree, because those are not my words; they are the words of this Secretary of State when he was the Conservative shadow transport spokesman, more than a decade ago. We do not even have to go back 12 years with this flip-flop Transport Secretary. In 2016, he said that nationalisation is “an expensive, reckless idea”, and in 2017 he called it Venezuelan. This January, he said, “We must never forget how badly nationalisation failed key public services.” Now, four months later, he talks of his excitement at bringing back one of Britain’s most “iconic” state-run brands. Well, the chickens really have come home to roost, have they not? If he cares to return to the Chamber, will the Secretary of State tell the House why he suddenly changes his mind on nationalisation and his seemingly long-held principles against it when nationalisation becomes a means of bailing out Richard Branson?

In Yorkshire, what have we had from this Secretary of State? My Labour colleagues and I have come to the House time and again to demand a fairer deal and highlight the concerns of our constituents, only for Transport Ministers to turn their backs callously on northern commuters. We have had the downgrade of Crossrail for the north. Yorkshire has been hit with the biggest fare increases anywhere in the country. We have seen the Secretary of State ducking and diving meetings with me and colleagues when we simply wanted to discuss our constituency concerns. If we continue to say that we will cut the Secretary of State’s pay if he continues with some of these incompetencies, I am worried that he will end up on less than the minimum wage.

Northern passengers have been told that twice as much is spent on them as is spent in the south, although through a rather imaginative calculation, that ignores London. Just this week, we have seen new timetables cause complete meltdown throughout the region, with barely an eyebrow raised in Westminster. And now this: an accidental renationalisation. On behalf of my constituents, who have quite frankly had it with the state of public transport across Yorkshire, I say this: surely the buck has to stop somewhere. The Yorkshire Post recently took the unprecedented step of calling on the Secretary of State to resign; with a record like his, surely the right hon. Gentleman should and must consider his position. The Opposition stand ready to transform our country’s railways for the better, and my constituents are crying out for it. Surely that is not too much to ask for.

--- Later in debate ---

[The Minister of State, Department for Transport (Joseph Johnson)]

As we have heard from right hon. and hon. Members, the railways always stimulate passionate debate, even if some of the arguments made by Labour Members do not seem to have moved on much since the 1970s.

Leaving aside Labour’s unwarranted, ad hominem, vindictive attacks on the Secretary of State, which only serve to underline how thin its substantive arguments are, it would have us believe that our future lies in returning to the bad old days of British Rail. However, scores of Conservative Members have used this debate to restate the merits of what has been achieved since privatisation, and they are entirely right to recall its considerable successes.

As my hon. Friends the Members for Spelthorne (Kwasi Kwarteng) and for Milton Keynes South (Iain Stewart) made clear, privatisation has transformed the railway. Passenger numbers have doubled, with 1.72 billion journeys in 2016-17. Passenger satisfaction has increased—ours has the second-highest satisfaction levels of any railway in Europe—and we have unprecedented levels of safety, meaning that the British railway is one of the safest in Europe. The public and private sector, working together, have responded to demand by delivering more services to more stations across a busier network. Some 71 more stations are open today than in 1994-95, and more than 7.3 million passengers services were planned on the Great Britain rail network in 2016-17, which represents an increase of 29% from 1997-98.

[Paula Sherriff]

The Minister seems to be referring to some utopian paradise with his talk of all the great things about the current rail system. Has he looked at Twitter this week and seen the complaints of many thousands of people, including many of my constituents, who are experiencing a living hell just commuting to work and college?

[Joseph Johnson]

We are of course dealing with the challenges of managing a busy, successful and growing network. The hon. Lady will acknowledge that we have just introduced one of the biggest—if not the biggest—timetable changes in the history of the railways to reflect the surge in demand for rail services. We recognise that there are problems, of course, and we are focusing on them so that we minimise disruption, but we should acknowledge that we are dealing with the challenges of success, rather than failure.

Let us not forget about freight either—it is one of the great success stories of privatisation. The private rail freight operators that took over from British Rail in the 1990s brought a new spirit of commercial enterprise and customer focus, and an innovative approach, to operations. That transformed a sector that had been in steady decline into one that, over 20 years, has doubled its share of the land-based freight market.

Privatisation has driven innovation, new private investment and customer service excellence, drawing in more than £4 billion of private investment in our railways since 2010 to deliver faster, more convenient and more comfortable journeys. Thanks to private investment, 7,000 new carriages are to be introduced on the rail network between now and 2021.

East Coast Main Line

Paula Sherriff Excerpts

Wednesday 16th May 2018 Commons Chamber

[Chris Grayling]

The equivalent contribution since the current franchise started is roughly—if I remember correctly; this is just from memory—£200 million more for the taxpayer. It is certainly the case that the franchise has been contributing more to the taxpayer since Virgin Trains took over than was the case when it was under state control. The Labour party always seems conveniently to forget that, but it is the truth.

[Paula Sherriff (Dewsbury) (Lab)]

I receive daily communications from constituents who are frankly fed up with antiquated, unreliable and overcrowded trains, including, but not exclusively, on the east coast main line. The Secretary of State has long promised improvements in investment but has failed to deliver. When will he get a grip on rail in the north?

[Chris Grayling]

I keep saying to the hon. Lady that what she wants is a Government who are providing brand new trains. The first are already being introduced. On the trans-Pennine route, the completely refurbished new trains are already in operation. The first of the new-build trains are due to arrive within a matter of weeks. I expect the first Pacer trains to go to the scrapyard later this year. The new Hitachi-built trains arrive on the east coast main line later this year. The railways are about to go through the biggest transformation of their rolling stocks since the steam engine. I hope she and her constituents will welcome that.

Rail Announcement

Paula Sherriff Excerpts

Tuesday 27th March 2018 Commons Chamber

[Paula Sherriff (Dewsbury) (Lab)]

Further to the question from my hon. Friend the Member for Wakefield (Mary Creagh), my constituency neighbour, can the Secretary of State confirm that Virgin-Stagecoach will be allowed to rebid for the east coast franchise when the contract is put out to tender, because that appears to be verging on the ridiculous?

[Chris Grayling]

I think that the hon. Lady has misunderstood our plans. From 2020 we are going to do things completely differently on the east coast main line; we will not be using the current bidding process. We are shaping a public-private partnership. It might be a public-private partnership that brings investment in digital rail, and it might have a completely different corporate structure. We are working through that longer -term plan now while preparing to put in place the intermediate arrangements. It is not a question of who will or will not be allowed to bid, because we have not even decided what the process will be.