Tenant Fees Bill

Paul Williams Excerpts

2nd reading: House of Commons
Monday 21st May 2018 Commons Chamber

[Dr Paul Williams (Stockton South) (Lab)]

It is a pleasure to follow the hon. Member for Walsall North (Eddie Hughes). Like him, I refer the House to my entry in the Register of Members’ Financial Interests, as my partner and I rent out properties, although we are also private sector tenants.

I wish to congratulate the Government on introducing this Bill. I was proud to be elected last year on a manifesto to increase rights for tenants, although any Bill should protect the role of good and ethical landlords too. Unfortunately, rogue letting agents have for too many years been allowed to profit from insecure tenancies, with some charging renewal fees every six months. Nearly all charge administration and referencing fees, and huge deposits, which are completely out of reach for low-income families.

I support the broad aims of this Bill, but I would like to draw the Government’s attention to one aspect that continues to leave tenants vulnerable to unfair fees. I have particular concern with schedule 1(4), which reserves the right for landlords and letting agents to charge tenants who are forced to default on their tenancy agreements. I believe people who rent through the private sector could be better supported by this part of the Bill. I understand that some agents and landlords currently charge a full month’s rent for tenants to be granted an early release, then every month’s rent and utilities while a new tenant is found. There are genuine instances where tenants are forced to end tenancy agreements, which they entered into in good faith, through absolutely no fault of their own: for someone living in the private rented sector who is made redundant from their job, benefits might not cover the rent, and any delays in receiving benefits will leave them in rent arrears. Someone might have had a family bereavement and might need to move to another part of the country or of the world. Someone might have a mental health crisis and need to be admitted to hospital. Someone might be off work with a serious injury and not receive sick pay, or they might need to flee domestic violence. Many letting agents and landlords are unforgiving in such circumstances and trap tenants in situations that they need to escape.

[Jim Shannon (Strangford) (DUP)]

The hon. Gentleman is outlining extreme circumstances for tenants who rent properties. Does he agree that those people probably need legal advice, but do not have access to it when they need it most? Does he feel that the Government should look into legal advice for people who rent accommodation, then find themselves in difficulty?

[Dr Williams]

I would certainly like the Government to look at what advice and support is offered to people who find themselves in extremis.

Landlords’ loss of earnings do not compare to the trauma faced by tenants in a situation in which they just cannot pay the rent. Some such situations call for compassion. Let us remember that landlords have the right to increase their tenants’ rents as much as they want and can evict a tenant with two months’ notice without loss of earnings, but a tenant cannot leave a tenancy early in extremis. Why should landlords have the flexibility when the tenants do not? Surely, the Government must think more about the protection for tenants in such situations.

Many more children now live in the private rented sector than 10 or 20 years ago. With growing child poverty, any potential for charging households fees beyond the monthly rent and security deposit can be an absolutely debilitating blow to families on the breadline. I urge the Government to look at the Mind report, “Brick by brick: A review of mental health and housing”, which makes for particularly concerning reading. Published in November last year, it finds that the instability of the private rented sector is bad for children’s social, emotional and mental health. As a GP, I see the effect of that instability every week. Some 28% of all children in the north-east live in poverty, and more than two thirds of them are from working households in which one or two parents work full time. Nearly half of working-age people in poverty spend more than one third of their income on housing costs.

There is a strong case for the Government to strengthen the Bill further. Unaffordable housing affects a family’s ability to pay for essentials. From school uniforms to energy bills, to healthy and nutritious meals, families should not have to sacrifice the basics to keep a roof over their head. A healthy and stable home can support healthier children too. I urge the Minister to go away and look closely at schedule 1(4) and to protect people who have to default on tenancy agreements through no fault of their own. Let us think of someone who has lost their job, had a family bereavement or mental health crisis, is off work without sick pay or is fleeing domestic violence; the Bill should grant to tenants in such circumstances more financial protection from any charges from letting agents or landlords. I urge the Government to look into these issues more carefully.

Tenant Fees Bill (First sitting)

Paul Williams Excerpts

Committee Debate: 1st sitting: House of Commons
Tuesday 5th June 2018 Public Bill Committees

[Richard Graham (Gloucester) (Con)]

I draw attention to my declaration in the Register of Members’ Financial Interests. My wife and I have recently become landlords of a property.

[Dr Paul Williams (Stockton South) (Lab)]

May I draw attention to my entry in the Register of Members’ Financial Interests? My partner and I rent out two properties, and we are also tenants.

[The Chair]

Thank you. I call the first panel. Will the witnesses please introduce themselves for the record?

David Cox: I am David Cox, from the Association of Residential Letting Agents.

Isobel Thomson: I am Isobel Thomson, from the National Approved Letting Scheme.

Adam Hyslop: I am Adam Hyslop, from OpenRent.

Tenant Fees Bill (Second sitting)

Paul Williams Excerpts

Committee Debate: 2nd sitting: House of Commons
Thursday 7th June 2018 Public Bill Committees

[Daniel Zeichner]

Q But, as it stands, the Bill would not help you to do that.

Alex McKeown: I do not think so; not as it stands. To try to prove it beyond all reasonable doubt will be a lot more difficult, and you will get more people doing it.

Councillor Blackburn: If I may venture a view, however beautifully crafted and drafted the Bill is, the sector is already trying to, and will, find ways around it. We need to be careful about not disappearing down the enforcement rabbit hole. The most effective way of protecting tenants is for the Government to lead a high-profile campaign to remind tenants of their rights, and to remind the sector that such fees are outlawed. That will be the single most useful thing that we can do to inform tenants of their rights and to ensure that they do not engage with companies that are trying to extract fees from them.

Enforcement can do only so much. Even with all the resources in the world, the risk of companies just folding to avoid paying the fine, and our not being able to trace those responsible, will always be there. The most useful thing that the Government can do is to lead a national campaign and make it very clear to tenants that from date X such fees are outlawed. That is probably the most helpful thing that we can do, because alternative business models will spring up left, right and centre as a way of trying to get around it.

[Dr Paul Williams (Stockton South) (Lab)]

Q As the Bill stands, how will you even learn if a landlord or letting agent is charging a non-permitted fee?

Alex McKeown: It will be through the complaints. That is one of the problems in trading standards. When a tenant goes to make a complaint to their local citizens advice bureau, they will be referred to Shelter. Our first-tier advisory service is the citizens advice consumer service, and again they get referred to Shelter.

We would have to trawl the databases to try to find the complaints. The one thing the chiefs say is that we do not get the complaints from tenants, because they do not know to complain to us. The information that Shelter takes from tenants is not good enough to pass on. There is no memorandum of understanding between Shelter and trading standards, so we do not get a clear idea of the problems. Historically, when I have had meetings with Shelter and said, “We need the information you have,” they have said, “But we don’t take trader details.” I need trader details; I need to have that information. If we had access to the information that Shelter holds, the big problem would be shown.

[Dr Williams]

Q Simon, you have talked about the need to inform tenants about their rights better.

Councillor Blackburn: Absolutely. To answer your question very directly, we are talking about very vulnerable people who do not complain and do not go to their local trading standards—first, because they do not understand the law, and secondly, because the rogue trader involved has groomed them to make them think they are very lucky to be allowed to live in the property, and they are very fearful that if they complain they will become homeless. They will not come to us.

To return to the additional and selective licensing programmes, that is what tenants have told council officers time and time again. They say, “I know it is not supposed to be like this, but I didn’t want to make a fuss because I didn’t want to get thrown out.” That is the issue. To return to my previous point, enforcement can do only so much because we are heavily reliant on very vulnerable people taking the bold and brave step of complaining.

[Dr Williams]

Q Is there anything the legislation could do, or that we could introduce, that would further protect those very vulnerable people?

Councillor Blackburn: There are already rules about not evicting tenants as an act of spite, but we are dealing with rogue traders, so the notion that they would comply with one bit of the law when they would not comply with another bit of the law is quite difficult. That is why I return to the issue of up-front funding to allow authorities to set this scheme up comprehensively from day one, and a Government-led awareness campaign.

[Dr Williams]

Q Are you suggesting that local authorities and trading standards would go out proactively and ask people whether they have been subjected to non-permitted payments?

Alex McKeown: I think that would be difficult, because the only way you could ask people is by working closely with housing teams to see when they have visited something like a house in multiple occupation and find found there are six tenants in there who have all got sham licences. If we work closely with our housing teams, we could go and ask them, “Were you charged a prohibited payment?” We are an intelligence-led body, so we need the intelligence to come to us. Otherwise, where do we start looking for it? If they were displaying tenant fees on their website or in their offices, we could issue a fine.

Councillor Blackburn: But they are not going to do that, which is why, as I said earlier, in some places it will make sense for private housing enforcement teams, rather than trading standards, to be the lead on this. It is in the renewal of an HMO licence, or as part of a selective licensing visit, that we will have an opportunity to get behind the front door, speak directly to tenants and persuade them to trust us with the information they provide.

Alex McKeown: Having worked in authorities where they have selective licensing, and having gone into properties at 7 o’clock in the morning with the Border Force and the police, I know that they are still too scared to give information to trading standards and the authorities, because they will lose their home. Councillor Blackburn mentioned the Deregulation Act and retaliatory evictions. The fact is that the tenancy relations officers in the councils are so under-resourced that I have heard them say, “We haven’t got the capacity to enforce on retaliatory evictions.” The process is such that it becomes almost impossible to enforce it, anyway.

Going back to one of my earlier points, when it comes to the fines, one way of trying to get businesses to be fearful of those fines rather than phoenixing their companies is to say that directors will be personally liable. If they are personally liable and they reoffend, and there is a £30,000 fine, we are already met with, “We can’t afford it.” “Okay, fine. We will put a charge on your property so that when you sell your property we will get that £30,000.”

Councillor Blackburn: I strongly support that point.

[The Chair]

Numerous Members want to catch my eye. Does the Minister want to come in on this point?

Tenant Fees Bill (Third sitting)

Paul Williams Excerpts

Committee Debate: 3rd sitting: House of Commons
Thursday 7th June 2018 Public Bill Committees

Division 3

Ayes: 8

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Labour: 8

Noes: 9

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Conservative: 8

[Dr Paul Williams (Stockton South) (Lab)]

I beg to move amendment 1, in schedule 1, page 24, line 21, at end insert—

“(1A) On provision of documentary proof from the tenant, sub-paragraph (1) shall not apply to tenancies terminated at the tenant’s request as a result of the tenant having—

(a) suffered a physical or mental health crisis that requires care to be provided in an alternative environment, or

(b) been subjected to domestic violence by a cohabitee

and the Secretary of State shall make regulations specifying the documentary proof required from the tenant for the purposes of this sub-paragraph.”

This amendment would enable tenants in particular circumstances to end fixed-term tenancies early without having to pay the full rent due to the end of those tenancies.

It is a pleasure to serve under your chairmanship, Mr Sharma. I draw the Committee’s attention to my entry in the Register of Members’ Financial Interests. I am a landlord of two properties—actually, they are both in the Minister’s constituency, where I used to reside. I am also a tenant.

I rise to support amendment 1, which relates to the schedule of permitted payments and in particular to termination payments that are permitted when a tenant leaves their tenancy—whether fixed or variable term—early. I understand that a landlord or agent may ask for payment of rent up until the end of the fixed term or for the agreed period of time—usually two months. They may also ask for payment of utilities and perhaps council tax, and that would be permitted.

If someone decides of their own free will to leave a tenancy agreement early, it is reasonable and legitimate that they should pay those extra costs. However, I propose two groups of people for whom paying such costs is not reasonable and legitimate and as such they should be excepted from them. Both groups involve people who have exceptional problems that require them not to be present in that house: through no fault of their own, they require care or support that would involve their leaving the property.

The first set of circumstances that someone may incur is having a serious physical or mental health crisis that is so bad that they cannot stay in the home. Let us say someone has a serious road traffic accident, perhaps involving a head injury, and requires a long period of hospitalisation followed, perhaps, by rehabilitation in an alternative environment. If they are insured against that possibility, they could continue to pay their rent, but if they are not—many vulnerable people are not—it would be catastrophic for them to have to continue paying rent while they were in a hospital or rehabilitation centre, perhaps for many months, until the end of their tenancy.

The other set of circumstances to do with health would be when someone has a mental health crisis, particularly one that requires admission to hospital or relocation to another area for support. For example, a student might have a mental health crisis at university. As part of their rehabilitation, it might be appropriate for them to leave their university town and go back to live with their parents for a few months. Under those circumstances, if they have to continue to pay the rent because they are unable to terminate the rental agreement, not only will they get into serious financial problems, but those financial problems are likely to exacerbate their mental health crisis and make recovery more difficult.

There is an excellent report by Mind, called “Brick by Brick”, which looks at some of the implications of housing on mental health. I think this is a particular situation where mental health could be adversely affected. These people have entered into a contract in good faith and their situation has changed radically, meaning that they cannot continue to hold the contract. They should be protected. They cannot live in the house. Perhaps they cannot earn money. The amendment proposes that they could leave the tenancy without that termination payment. At the moment it is at the discretion of the landlord whether to show leniency in those circumstances.

There is another set of circumstances in which it would be good if that situation applied: when somebody suffers domestic violence, for example when two people are joint signatories to a tenancy agreement, often a co-habiting couple, and one is a victim of domestic violence perpetrated by the other and has to leave the property for his or her own safety. They might have to go to a refuge and be unable to meet their obligation to pay the rent. The situation has completely changed for that individual. To expect them to continue to be liable for rent when they have had to leave the premises through no fault of their own seems to me to be unreasonable.

To conclude, we have an opportunity through this amendment to protect a small number of exceptionally vulnerable people who have serious problems, whether it is a serious physical health problem, such as a head injury, a mental health problem or being a victim of domestic violence within the home from a co-habitant. They have entered into their contract in good faith. This would be a crisis not of their own making and we have the opportunity to give that small group of vulnerable people protection.

[Mr Goodwill]

The hon. Gentleman is making some good points. In terms of domestic violence, would a criminal conviction have to be secured to prove that, or would an allegation just have to be made?

[Dr Williams]

I thank the right hon. Gentleman for asking that. I am not making any proposals about the standard of proof. I have suggested in the amendment that,

“the Secretary of State shall make regulations specifying the documentary proof required from the tenant for the purposes of this sub-paragraph.”

It could be that the threshold would have to be a criminal conviction. I believe that there are other circumstances in which a victim of domestic violence might get legal aid. I am not sure what the threshold of proof is for that, but it might perhaps be wise to use a similar one. The amendment gives the Secretary of State the power to set the threshold of proof. I urge the Minister to consider using this amendment to prevent individual crises turning into catastrophes.

[Rishi Sunak]

It is a pleasure to respond to the amendment tabled by the hon. Gentleman, my constituency neighbour. I am not sure whether the whole Committee knows that he is making a sacrifice to be with us today, since I think it is his daughter’s birthday. We all wish her a happy birthday—[Hon. Members: “Hear, hear!”]—and I hope we can speed him on his way back up north to her as quickly as possible. I look forward to welcoming both her and him back to their native home in north Yorkshire, where they will be very welcome in the Richmond constituency.

--- Later in debate ---

The issues the hon. Gentleman touches on are extremely important and sensitive. He will know that the Minister whose primary responsibility is housing and homelessness, my hon. Friend the Member for South Derbyshire (Mrs Wheeler), is passionately committed to those who have suffered domestic abuse, in particular, having the support they need. The hon. Member for Stockton South will of course have first-hand familiarity with the fact that those entering care can avail themselves of means-tested support from their local authority. In the round, I would like to think that there are lots of other avenues of support for those people. Unfortunately, the Government cannot support this particular amendment and I urge him to withdraw it, but I hope he can help to inform the guidance we will put together on this issue.

[Dr Williams]

I thank the Minister for his response and for his wishes; I will pass his message on to my daughter if I get there before she turns in to bed. I believe that a landlord has the power to terminate a contract with two months’ notice—I believe that to be correct.

[Rishi Sunak]

That refers to taking back possession under section 21 at the end of a shorthold tenancy. It is two months in advance of that period, which is typically six months or more likely 12 months. It is not for use randomly in the middle of the tenancy agreement.

--- Later in debate ---

[Dr Williams]

I thank the Minister for that clarification. As things stand, even after the passage of this Bill, landlords will have more power than tenants. I am supportive of the Government’s position on encouraging flexibility from landlords. Of course, as we have recounted, the good landlords will always show that flexibility and the poorer landlords will not. For that reason, I would like to put this amendment to a vote.

Question put, That the amendment be made.