Army Career Offices (Wales)

Nick Smith Excerpts

Wednesday 13th February 2013 Westminster Hall

[Chris Evans]

I agree entirely with my hon. Friend, who has, in a nutshell, summed up the debate—perhaps I should sit down now—and that is the reason why I have secured it. Put simply, the sacrifice is unique and special. In Wales, we value the contribution that the armed forces make to our freedom. Joining the forces is not a decision that we can take lightly, as my hon. Friend has just said. It is a way of life. It will affect family and friends. Therefore, it is vital for those who seek a career in the armed forces to have all the information and advice possible available to them.

[Nick Smith (Blaenau Gwent) (Lab)]

When I visited the careers office in Cardiff, my experience was that young people, particularly those from the valleys, see the careers offices in places such as Abergavenny and Pontypridd as opportunities to learn lots of information about the great jump that they will make in joining the armed services.

[Chris Evans]

I thank my parliamentary neighbour; I am pleased that both my parliamentary neighbours have intervened on me. On the flip side, people who are not sure might think that the armed forces are not for them, so careers offices are a good facility to ensure that we recruit exactly the right people. I agree with my hon. Friend.

As I said, the armed forces are not something people sign up to online after half an hour of looking for jobs on Google or any other, job-related website and thinking, “Ah, that’s a good idea.” No, it is much more serious than that. Having a point of reference on the high street is vital. Over the years, Army recruitment offices have served Wales and the UK. Also, for the parents of potential recruits, it can be comforting to know that they will have someone to talk to about the career choice that their son or daughter is about to make. Army recruitment offices are familiar and proud features of our high streets right across Wales and Britain. They are a focal point for any young person considering the armed forces as a career.

The Ministry of Defence recently revealed that seven out of 12 Army careers offices in Wales have closed or will close by the end of next month. We are now without an Army careers office in Pontypridd, Abergavenny, Carmarthen, Haverfordwest, Rhyl, Aberystwyth or Bridgend. If we spoke to people in those communities, I am sure that the majority would know where their Army careers office was based. They might walk past it on their way to work, but it was always there. Some of them may even have popped in for a chat about what life in the armed forces is like.

As we move through life, national service becomes a dim and distant memory. Our forces’ footprint is getting smaller all the time. The closures mean that Army life is becoming much more remote. Recruitment offices in south Wales are now consigned only to major areas such as Cardiff, Newport and Swansea. In north Wales, only the offices in Bangor and Wrexham remain open. The thing that I find most disappointing is that the closures were carried out with no formal ministerial announcement and were discovered only following parliamentary questions tabled by my hon. Friend the Member for Pontypridd (Owen Smith).

--- Later in debate ---

[Mr Francois]

I listen to what the hon. Gentleman says, but the programme is due to accelerate in 2013, and we will continue to work closely with the Welsh Government through the Wales Office and Broadband Delivery UK so that sufficient and appropriate measures are in place to ensure the funding is ring-fenced and monitored in order to try to achieve the objective. Further progress is needed, and I hope by referencing those points I have demonstrated that we are determined to make progress where needed.

The alternative ways in which potential recruits may now gain information about joining the Army, coupled with the national recruiting centre, will to some degree reduce the reliance on a high street presence. Capita will introduce a wide selection of contact channels to Army careers centres, including access to digital communication through social media, to meet that need.

Of course, at times there is no substitute for a face-to-face discussion, particularly for a life event as significant as choosing a military career in the service of one’s country, which is why the 73 Army careers centres will be retained. The centres will be spread across the United Kingdom to ensure that more than 90% of the population is within reasonable travelling distance, which is assessed to be less than an hour by car.

The hon. Member for Islwyn asked how we will address particularly rural locations, which is a fair point, but each of the Army’s regional brigades will have its own mobile recruiting unit to provide additional cover for rural locations in situ if there is assessed to be a particular need. So we are not relying purely on modern IT and the fixed Army careers centres. As part of the package there will be mobile teams that can take advice out to potential recruits, rather than asking them to go online or physically go to a centre. I hope he accepts that we have thought about that in some detail.

Army careers centres will be used for walk-ins off the street, for nurturing and supporting personnel as they proceed through the recruiting process and for formal interviews for both Regular Army and Territorial Army candidates.

[Nick Smith]

I hear what the Minister is saying about recruitment via the internet. Blaenau Gwent in the heads of the valleys is a good recruiter for the Army in particular, and it is about an hour’s drive down to Cardiff, depending on the route, I seek assurance that there will be a sustained campaign from the mobile units to ensure that young people in the heads of the valleys get a good chance to join the services.

[Mr Francois]

I believe we will still be able to give people a good chance to join the services, which, after all, is what we want. We will have what one might call modern IT methods for gaining information and registering interest. There will still be fixed Army careers centres where people can go to talk about recruitment face-to-face, and there will also be the mobile teams. Where those mobile teams are deployed will be partly down to the experience of recruiters, but the capability is available to go out to people where we believe that that would benefit both them and the Army. If we did not have that capability, the hon. Gentleman might rightly criticise us for not having it, but the fact is that we have it and we intend to deploy it to good use.

The fixed Army careers centres will be manned by a mix of military and civilian staff, whose combined roles will include visits to education establishments and other local liaison activities. That will allow military personnel to spend most of their time face-to-face with potential recruits, rather than on administrative tasks that can be best managed on a centralised basis. Service personnel will continue to be at the front end of the recruiting process. It is less an outsourcing of recruiting, as some have characterised it, and more of a partnership between the Army and Capita. The Army will still be an integral part of the process.

We have heard during this debate that offices in Abergavenny, Pontypridd, Bridgend, Carmarthen, Haverfordwest, Aberystwyth and Rhyl will all be closed by the end of next month. Indeed, some of them have already closed, although not all the closures were due to the recruit partnering project per se. Army careers centres will continue to exist in Bangor, Wrexham, Swansea, Cardiff and Newport to provide guidance and advice as required.

I assure the hon. Gentleman that all the closures have been managed properly and in accordance with best practice. About 300 civilian staff employed in the old offices across the United Kingdom had the opportunity to transfer to Capita, and many chose to do so. Others chose to apply for the Ministry of Defence’s voluntary early release scheme. Full and proper trade union consultation took place throughout the process. As I know that he has a background as a trade union official, I am happy to assure him, before he asks, that TUPE applied.

Members will know of the Army’s intent to raise the trained strength of the Territorial Army to 30,000 by 2018 as part of the Army 2020 transformation. I have a particular interest in the process as the Minister who will effectively be in charge of it on a day-to-day basis and because I served in the Territorial Army in the 1980s as a young infantry officer. We trained for a different war in those days—really for one scenario, world war three—so I was never mobilised for active service, I was never shot at other than in training and I have no medals, but I have the Queen’s commission on my wall at home, I have worn the uniform and I understand the ethos. I hope that the hon. Gentleman will accept that it is personally important to me.

The recruit partnering project is key to success, and I assure hon. Members that I have been taking a personal interest in how the Army are gearing up to meet the challenge. I am keen to ensure that all measures are taken to create the right conditions to grow the Army’s reserve. On Monday, I met with the Adjutant-General and his team at Pirbright as well as with senior officials at Capita, including Shaun King, its business director, to be briefed on how the process will operate. I spent some hours going in detail through how it is intended to work, so that we can meet our objectives, including having 30,000 trained members of the Territorial Army by the target date of 2018.