Banking in North Ayrshire

Neil Gray Excerpts

Wednesday 14th March 2018 Commons Chamber

[Patricia Gibson]

The hon. Gentleman is absolutely right about that. The banks talk about online banking as though it is a choice, but for many people it is not a choice, as they are digitally excluded. Many people may not be digitally excluded but may simply decide that online banking is not for them, for whatever reason. For the record, I put myself in that category, as I choose not to bank online. The point is that it should be up to the customer to choose how and when they bank, and it is not up to the banks to make that decision for us. But what we have now is a situation where the banks have decided, most cynically, that those of us who have chosen not to bank online must be herded into that particular pen, despite our will.

[Neil Gray (Airdrie and Shotts) (SNP)]

I congratulate and commend my hon. Friend on securing the debate and on the way she is strongly presenting her argument. Will she comment on the strength of feeling in North Ayrshire about the footfall figures that have been released—or have not been released—by RBS on the branches there? There is certainly a feeling in Airdrie, where RBS is trying to close one of my local branches, that it has not provided sufficient or accurate information on the justification for those closures, which is very concerning.

[Patricia Gibson]

My hon. Friend is absolutely correct about that. We all know, as we have all seen in our own constituencies, the jiggery-pokery that has taken place in the presentation of these figures, which do not reveal—[Interruption.] I am hoping that this is the first time “jiggery-pokery” will appear in Hansard.

--- Later in debate ---

[Brendan O’Hara (Argyll and Bute) (SNP)]

Will the Minister give way?

[Neil Gray]

Will the Minister give way?

[John Glen]

No, I am not going to give way because I have only eight and a half minutes, and I want to do justice to all the points that have been raised.

This Government are very aware of the issues. I will talk about the challenges facing the banking sector and our communities. I think that the hon. Lady has said in a previous debate that she does not bank online, and that is her choice, but whatever our personal preferences, banking is going through a period of unprecedented technological change and consumer behaviour is changing significantly. Banks are having to adapt to those shifting patterns of behaviour. The decisions that they are making are sometimes not popular and I understand why, but the hon. Lady will be well aware that those decisions are not for the Government.

The hon. Lady made a point about the former Chancellor, the former Member for Tatton, signing off on the chief executive post. There is a big difference between signing off on strategic leadership and getting involved in day-to-day commercial decisions.

[Brendan O’Hara]

Will the Minister give way?

[Neil Gray]

Will the Minister give way?

[John Glen]

I am not going to give way; I am just going to continue.

Each bank’s branch strategy, including whether to open or close individual branches, is for the management of that bank to determine. I understand that that is frustrating. It is frustrating to all of us who face this issue. The Government rightly do not intervene in these commercial decisions, nor do the Government manage the RBS Group. RBS is headed by its own board, which is responsible for strategic direction and management decisions. All businesses strive to deliver for their customers, but they also need to be able to plan for the future and to make changes where they are needed. These are complex commercial decisions. RBS has made its decisions in line with its commercial strategy.

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[John Glen]

No.

I encourage the hon. Lady—and her colleagues—to talk to the board if she has concerns about the steps that RBS is taking, or not taking, in her constituency. The access to banking standard is the practical way to shape a bank’s approach to local areas. I encourage all Members in all parts of the House to ensure that their community is aware and able to engage with the bank directly.

Several Members have mentioned access to cash. The Government continue to work with industry to ensure the provision of widespread free access to cash. In December, LINK, the organisation that runs the ATM network in the UK, committed to protecting all free-to-use ATMs that are 1 km or more away from the next or nearest free-to-use ATM. This is a welcome strengthening of its financial inclusion programme, and one that I hope will reassure members across the House.

The hon. Lady fights hard for her constituents in North Ayrshire, as do a number of other Members who have spoken, and I am sure that their concerns have been heard. We all understand the frustration and disappointment caused by bank closures, but these are not Government decisions. The Government’s policy remains clear: RBS is responsible for these decisions, and RBS must defend them.

[Neil Gray]

Will the Minister give way on that point?

[John Glen]

No.

Banking is changing rapidly—we cannot deny that reality—but the Government believe that banks must support communities across the UK when their local branches close. That is a dialogue that we are all deeply engaged with in trying to find the best solution for communities. In this place, we can help to draw attention to these issues and work constructively to help our constituents to access the services they need. For my part, I will keep pushing for everyone to be able to access the banking services they need, wherever they live.

Question put and agreed to.