Disabled People on Benefits: EHRC Investigation

Neil Coyle Excerpts

Thursday 23rd May 2024 Commons Chamber

[Mims Davies]

I thank the hon. Gentleman for the way he approaches this matter. It also gives a chance for all of us to thank our casework teams who do so much, and indeed all the staff across DWP. They know that our customers vary. They know that, at times in their lives, they need additional support. That is why we have those specialist services, roles and procedures in place, from the DWP visiting service to the advanced customer support senior leaders. We have the serious case panel review, and we have the customer experience survey. We are always listening and learning, and there is a continuous need to do that. On fluctuating conditions, which other Members have mentioned, we have put a better understanding of needs and diagnoses at the heart of our engagement on reforms, and that is what disabled people have told me as well.

[Neil Coyle (Bermondsey and Old Southwark) (Lab)]

Ministers have had three years to reach a basic agreement to ensure that the services that the Department provides are accessible and do not discriminate against disabled people. Is it laziness, incompetence or the chaos endemic across Government that has resulted in the absolute failure to reach a negotiation? Can the Minister acknowledge that this failure has never been seen in any other Department before, and represents, under the Equality Act, a further demonstration of discrimination against disabled people? The failure of the negotiations itself represents the problem.

[Mims Davies]

I reiterate to the House, and to the hon. Gentleman, that we take our obligations under the Equality Act incredibly seriously. I have spoken about the changing nature of conditions, understanding and learning, and the public sector equality duty, and we will continue to co-operate and engage with the commission on its investigation. As I said, we do not believe that an investigation is necessary, but we do take its concerns seriously. I undertake to the House that the Department will be focused on those new terms of reference so that we can work constructively with the commission, in its investigation, to better understand its concerns. [Interruption.] I understand the concerns of the hon. Member for East Renfrewshire (Kirsten Oswald), who is chuntering again, but I reiterate to the hon. Member for Bermondsey and Old Southwark (Neil Coyle) that we are very much determined to work with the commission as a way forward. I agree that it is very disappointing that we have not been able to come to a mutually agreeable position. I assure him that, over the past five years, this very large Department, which deals with many different areas and complex case, has put at the heart of what we do—of which I am extremely proud—a dedicated understanding of the individual and their needs.