Navendu Mishra
Main Page: Navendu Mishra (Labour - Stockport)Department Debates - View all Navendu Mishra's debates with the Department for Transport
Rail Ticket Offices
Navendu Mishra Excerpts(1 year, 5 months ago)
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Huw Merriman
Yes—any currently staffed station will not become unstaffed as a result of these changes. As I have said, 43% of stations do not have ticket office staff, but if the stations that my hon. Friend has mentioned are currently staffed, they will not become unstaffed.
My hon. Friend referenced guide dogs. I am very grateful for the meeting I had with the Guide Dogs team, because we know that when it comes to mobility and accessibility issues, what may work for some does not work for everyone. Sight loss is a particular example of that, so I am very keen to continue to work with Guide Dogs to reassure my hon. Friend’s constituents that they will always get the help they need at her local stations.
Navendu Mishra (Stockport) (Lab)
I have several rail ticket offices in my constituency: Stockport, Heaton Chapel and Brinnington. The Minister will know, because I have raised it with him frequently, that Heaton Chapel and Brinnington do not have disabled access, so I am not convinced by the notion that this Government are looking to deliver more for passengers, and I do not think my constituents are convinced either. The ticket offices at all three of those stations—Stockport, Brinnington and Heaton Chapel—seem to be earmarked for closure, and the people who work in those ticket offices will be worried. Some 240,000 people work on the railway; they will be worried that the Government are running the industry into the ground, so I urge the Minister to rethink this proposal. Twenty-one days is an absolutely outrageous period of time for a consultation.
Huw Merriman
Again, I point to the accessibility stats. There was a 68% increase in the number of passengers who needed assistance at stations, so it surely makes sense to free up people who are working behind glass and are unable to provide that assistance—people who may not be as utilised, because fewer passengers are purchasing tickets in that manner. Those people can then go and assist the passengers who need that help the most, which is at the forefront of these changes.