Oral Answers to Questions
Debate between Matthew Pennycook and Lloyd Hatton(1 month ago)
Commons ChamberRead Full debate Read Hansard Text Read Debate Ministerial Extracts
Lloyd Hatton (South Dorset) (Lab)
The Minister for Housing and Planning (Matthew Pennycook)
This Government are determined to end the injustice of fleecehold entirely, and we will publish consultations before the end of this year on how we best implement the Leasehold and Freehold Reform Act 2024, on new consumer protection provisions for residential freeholders and on options for reducing the prevalence of private estate management arrangements. We are also committed to ensuring that residential freeholders and leaseholders are protected from abuse and poor service at the hands of unscrupulous property agents.
Lloyd Hatton
At a recent public meeting, people living at the Chesil Reach and Greys Field development in Chickerell told me about the problems they had been facing with the estate management company FirstPort, with large increases to the service charge, little transparency and a failure to fulfil even the most basic obligations. It is all made so much worse because FirstPort is truly terrible at responding to concerns when they are raised by the public. With all that in mind, can the Minister outline what steps are being taken to hold FirstPort to account for its many failings? How can we deliver much stronger protections for everyone living in properties managed by FirstPort?
Matthew Pennycook
As my hon. Friend may be aware, in response to widespread concerns raised in a recent debate on property service charges, I met Martin King, managing director of FirstPort, on 17 November. In our meeting, I pressed Mr King and his associates on a wide range of issues stemming from reports of poor service, and I left him in no doubt that in the Government’s view, FirstPort’s performance is not good enough. I intend to write to FirstPort to follow up on the issues raised, and I will happily deposit a copy of that letter in the Library.