Oral Answers to Questions

Debate between Matthew Pennycook and Lloyd Hatton

Monday 13th April 2026 Commons Chamber

[Matthew Pennycook]

I fully understand the hon. Gentleman’s desire to secure change in relation to this matter, and I can assure him that I share his eagerness to proceed quickly. Unfortunately, the research undertaken by the previous Government was not conclusive as to either the purpose of the commission or the impact of its removal or reduction. The final report recommended further work to clarify the rationale of the commission so that the Government can make informed policy choices, hence the call for evidence, which I hope he and park home owners in his constituency are engaging with.

[Lloyd Hatton (South Dorset) (Lab)]

I welcome the Government’s new call for evidence. Perhaps unsurprisingly, park home owners across South Dorset continue to be deeply frustrated with the unfair 10% sales commission slapped on all park homes. The current system feels unfair as it punishes one group disproportionately. With that in mind, will the Minister ensure that park home owners are not forgotten and finally end this unfair 10% sales commission charge, and ensure that these reforms sit alongside wider reforms to leasehold?

[Matthew Pennycook]

I again emphasise that I appreciate the frustration among park home owners. Unfortunately, we do not have the evidential basis that we need to act. We will need to make a decision on the basis of evidence gathered through the call for evidence that is taking place, and then take into account the impact on park homes of all sizes to ensure fairness and transparency, but I reassure my hon. Friend that we will act once we have the information and evidence that we seek.

Oral Answers to Questions

Debate between Matthew Pennycook and Lloyd Hatton

Monday 24th November 2025 Commons Chamber

[Lloyd Hatton (South Dorset) (Lab)]

15. What steps his Department is taking to help ensure adequate levels of accountability of estate management companies.

[The Minister for Housing and Planning (Matthew Pennycook)]

This Government are determined to end the injustice of fleecehold entirely, and we will publish consultations before the end of this year on how we best implement the Leasehold and Freehold Reform Act 2024, on new consumer protection provisions for residential freeholders and on options for reducing the prevalence of private estate management arrangements. We are also committed to ensuring that residential freeholders and leaseholders are protected from abuse and poor service at the hands of unscrupulous property agents.

[Lloyd Hatton]

At a recent public meeting, people living at the Chesil Reach and Greys Field development in Chickerell told me about the problems they had been facing with the estate management company FirstPort, with large increases to the service charge, little transparency and a failure to fulfil even the most basic obligations. It is all made so much worse because FirstPort is truly terrible at responding to concerns when they are raised by the public. With all that in mind, can the Minister outline what steps are being taken to hold FirstPort to account for its many failings? How can we deliver much stronger protections for everyone living in properties managed by FirstPort?

[Matthew Pennycook]

As my hon. Friend may be aware, in response to widespread concerns raised in a recent debate on property service charges, I met Martin King, managing director of FirstPort, on 17 November. In our meeting, I pressed Mr King and his associates on a wide range of issues stemming from reports of poor service, and I left him in no doubt that in the Government’s view, FirstPort’s performance is not good enough. I intend to write to FirstPort to follow up on the issues raised, and I will happily deposit a copy of that letter in the Library.