Real-Time Bus Information: North-East

Debate between Mary Kelly Foy and Chi Onwurah

Wednesday 31st January 2024 Westminster Hall

[Chi Onwurah]

My hon. Friend is absolutely right. Her passion highlights the importance of this issue for our constituents in Newcastle and across the north-east.

Given that so many people rely on buses, it goes without saying that bus services should be reliable. The bus service improvement plan published just last year by Transport North East recognised that poor performance affects people who rely on the bus service, especially those from low-income households without cars. As my hon. Friend said, a cancelled or late bus can mean a missed doctor’s appointment, trouble at work or even being left stranded, which makes women and girls especially vulnerable. Long waits are also challenging for many disabled people. It is clearly unacceptable and a major barrier to travelling confidently and safely.

People with cars may choose to drive instead, increasing the economic and environmental harms of traffic congestion. We want more people to travel by bus, which means making catching a bus as easy as possible. The difficulty in finding a bus to catch may be why we have seen a downward trend in local bus journeys in the north-east since 2010, and after covid-19 passenger numbers have struggled to climb much beyond 80% of pre-pandemic figures.

In March 2021, the national bus strategy described one basic way to make travelling by bus easier: better real-time information. The strategy said:

“It is too difficult for non-users to find where buses go. Information online is often incomplete, misleading or hard to locate.”

It went on to say:

“None of the most commonly-used public transport journey planning apps and websites yet provide comprehensive, accurate, England-wide local bus information”,

and:

“A number of apps and websites give inaccurate information when tested.”

It also said:

“Information at bus stops is often poor.”

In a November 2021 debate on buses in the north-east secured by my hon. Friend the Member for Blaydon (Liz Twist), I mentioned a sign in Eldon Square that said, “Working with bus operators to bring you real-time travel information.” I said that the sign had been there for years. After I raised that in the debate, there was immediate action—they took the sign away. That is about all the action we have had under this Government.

As a self-confessed tech evangelist, I like to go on and on about how technology can improve all aspects of our life, including public transport. As an engineer, I know the challenges inherent in technology roll-out. However, this is not rocket science. Indeed, one enterprising Geordie, Mark Nelson, used the time he has spent waiting for buses to develop a bus tracker, which can be found on the SPACE for Heaton website. He told me that there are two key types of data missing that would make it usable by more people: cancelled services and the external factors affecting bus journey times. No matter how long bus companies force him to wait at bus stops, he cannot fix the bad and unreliable information that bus operators provide.

Another commuter into Newcastle Central station tells me that their three-mile journey can take anywhere from 20 minutes to an hour because Stagecoach buses simply do not match the live times on the apps. I waited at a bus stop in Kenton for more than 45 minutes as a succession of Stagecoach buses failed to turn up. Critically, it was only two or three hours before a Newcastle United match, and many fans were debating whether it was better to walk the three miles to the stadium.

I was at Haymarket bus station one evening when the bus we were waiting for disappeared from both the information board at the station and the app. Some left the queue, others phoned friends for lifts, but I clearly remember one distraught young girl on the phone to her mum trying to figure out how to get home safely. In the recent snow, people were forced to wait at freezing bus stops, even if their homes were only metres away, because they did not have real-time bus info. I hope the Minister agrees that accurate, real-time bus information is a matter of safety and accessibility.

When I asked a written parliamentary question on the topic last October, the then buses Minister, the right hon. Member for North West Durham (Mr Holden), gave a rosy picture. He told me that the Government had launched the bus open data service—BODS—in November 2020, with the legal obligation to publish data coming in from 1 January 2021. He said that 98% of buses have an automatic vehicle location device, and that developers have been able to use BODS to create apps for journey planning in the north-east. If all that is true, why have things gone so wrong? Why are bus operators in the north-east failing in their duty to provide the most basic information on the running of their services—services that are subsidised by public money?

[Mary Kelly Foy (City of Durham) (Lab)]

This is such a hugely important debate. Bus services in the City of Durham are, quite frankly, ridiculous. To add insult to injury, the former buses Minister, who my hon. Friend refers to, is from our patch.

[Chi Onwurah]

Exactly.

[Mary Kelly Foy]

Constituents tell me that real-time data is a huge issue, making it impossible for them to accurately plan their journeys, whether for a very rare dental appointment or to get to school on time. It is even worse for those in smaller rural communities where they are often put off using public services due to infrequent or unreliable bus services. It is really affecting them, especially when they are waiting, as my hon. Friend says, for up to an hour for a bus that may or may not turn up. Does my hon. Friend agree with me that we need to see buses in the north-east taken into public control, like in Manchester?