New Housing Design

Mary Glindon Excerpts

Tuesday 5th September 2017 Westminster Hall

[Neil Parish]

I thank my hon. Friend for his intervention. A developer may put an exciting design on the table but then, further along the line, may decide that due to economic or other circumstance they cannot build to that specification; or they may suddenly drop a water park that was in the specification. That is when people become cynical, which is why, when things are put forward and local people have an input, we need to build what they decided on, not something that is foisted upon them.

Developers need certainty about the standards they must hit instead of the current race to the bottom. Local people must have confidence that developers will build to their plans. A new town, Sherford, is being built in Devon, and in Cullompton a proposed garden village will have a water park and a lot of green open space. What I have seen so far is very exciting, but I want to make sure that the developers do what they say they will do, because it is a great example of how design should be done with a design code and proper consultation. However, the developers have now applied to change the town code to mere guidelines. That would be a retrograde step and must not be allowed to happen around the UK.

When communities come together to influence local housing design, they must know that the plans will be implemented. The local authority should amend them only in exceptional circumstances, not because they do not suit its plans for the future. Designs should not be railroaded by big house builders chasing extra profit and deciding that the economics have changed. I have a clear question for the Minister: how are the Government working to meet their manifesto commitment to support high-quality, high-density housing like mansion blocks, mews houses and terraced streets? How are they helping communities to shape design of houses in their local area?

The second part of my speech calls for a new homes ombudsman. The concept is simple: a new ombudsman focusing on complaints about new build homes. I suspect that no Member in the Chamber has not received complaints from constituents about new build. An ombudsman would give new homebuyers redress for any dispute with house builders or warranty providers. I am sure that every Member here today could reel off examples from their own constituency.

In Axminster and particularly Cullompton, in my constituency, there has been a problem with new homes. I name Barratt Homes and its offshoot, David Wilson Homes, not because there have been problems with their houses, but because they have not redressed those problems. They have been reticent to be contacted and difficult to get hold of. They take ages to make repairs, such as to roofs that are not sealed properly, and to wet rendering that is supposed to be damp proof, but is not. There have been all sorts of problems that they do not sort out quickly enough. That is where the new homes ombudsman could have a good effect.

[Mary Glindon (North Tyneside) (Lab)]

In my constituency, Bellway Homes has been negligent to my constituents. Does the hon. Gentleman agree with my constituents, Mr and Mrs Maine, that

“whilst numerous consumer groups have redress to an independent ombudsman consumers who have bought defective homes have no parity of redress and are therefore being discriminated against by the Government”?

[Neil Parish]

I thank the hon. Lady for her intervention. I do not know about the individual case, but I suspect it is similar to those we all get when redress is not available. An ombudsman could intervene directly to get the builder to rectify the situation quickly. That is what the issue is about. Builders often rectify problems eventually, if they have not gone bankrupt in the meantime or used other wheezes to make sure they do not carry out improvements and repairs. If someone buys a new house, they should be able to get quality, and redress if there is a problem. We must accept that when a new home is built, there can be problems with it. I accept that, but there must be proper redress.

Before this debate, I asked members of the public on the House of Commons Facebook page to give examples of problems they have had with their new homes. There was a very strong response. They reported leaky pipes, faulty front doors, abandoned rubble and necessary re-rendering. A whole host of new build problems were raised. The anecdotes were depressing and are backed up by hard evidence. The national new homes customer satisfaction survey showed that an overwhelming 98% of new home buyers had reported snags or defects to the building after moving in. Over four in 10 reported more than 10 faults. That is shocking in a new property.