Universal Credit: Delayed Roll-Out

Martin Docherty-Hughes Excerpts

Tuesday 4th February 2020 Commons Chamber

[Will Quince]

I thank the hon. Gentleman for that question. The important point here is that when we talk about the £500 million cost, we are talking about £500 million that will go into the pockets of claimants up and down the country, including some of the most vulnerable and disadvantaged people in our country, who previously would not have received that transitional protection under the legacy benefits system or in their transfer over under natural migration.

[Martin Docherty-Hughes (West Dunbartonshire) (SNP)]

Although I would visit jobcentres in my constituency on a more regular basis, it does not help when the Department shuts them, as it did the one in the Vale of Leven. Given a substantial increase in the uptake of support through the two food banks, Food for Thought and West Dunbartonshire Community Foodshare, although we may disagree on the implementation, I hope the Minister takes the opportunity to agree with me that with this extension and additional moneys going into the process there is an opportunity to reflect on what has gone on before, especially for those Members, such as myself, whose constituents do not feel as though they have been treated properly.

[Will Quince]

We have more than 630 jobcentres up and down our country, so there will be a jobcentre within reach of the hon. Gentleman. He raises a number of points. We are always looking at how we can improve UC, and if he has ideas, he can either write to me or come to see me, because I am very approachable—we could even share a deep fried Mars bar together.

Oral Answers to Questions

Martin Docherty-Hughes Excerpts

Monday 27th January 2020 Commons Chamber

[Justin Tomlinson]

The proof is in the pudding. Under PIP, 32% of claimants get the highest rate; that figure was only 16% under the legacy benefit. However, we have rightly identified that the majority of people whose cases have to go to appeal are providing additional written and oral evidence, which is why we are now more proactive at the mandatory reconsideration stage. That is already making a significant and welcome difference for claimants.

[Martin Docherty-Hughes (West Dunbartonshire) (SNP)]

The Scottish Government have used 15% of social security that has been devolved to Holyrood to exempt the war disablement pension from the assessment of income, meaning that our veterans get the full worth of that pension in Scotland. When will the Department and the Secretary of State make the same commitment for all social security benefits?

[Dr Coffey]

The Scottish Government are already undertaking a series of policy changes that they recognise will take some time to work through the system, while they also create their own. I think it is best to ensure that those policies are well established before we consider any further devolution.

Unemployment and Autism

Martin Docherty-Hughes Excerpts

Tuesday 2nd July 2019 Commons Chamber

[Marion Fellows]

I feel privileged that the hon. Gentleman has intervened in my Adjournment debate, and I could not agree with him more. I will come to his point later in my speech.

Following a survey commissioned by the National Autistic Society, the London School of Economics advises that only 16% of adults with ASCs are in full-time employment, despite 77% of them wanting to work. These figures have remained static since 2007 and are considerably lower than the employment figure for people belonging to other disability categories, which currently sits at 47%. Therefore, those with autism spectrum conditions are disproportionally unemployed.

We know that employment contributes to our identity and quality of life. Equally, we are only too aware that unemployment has significant individual and societal costs. As a result of these barriers, most people with ASCs who are fortunate enough to gain employment will experience mal-employment, and will most likely be placed in jobs that are a poor job fit for their skillset. This is commonly because the job does not align with individual interests, talents, specific skills or intelligence levels. It is common sense that the better the job fit, the more likely people are to succeed. By not addressing this, individuals with ASCs will experience high levels of job turnover, resulting in disjointed employment histories that limit their potential for continuous employment; we know that when applying for jobs, our work history can either facilitate or block our access to being invited for an interview.

Every adult—with or without a disability—has the right to enjoy employment, and should be able to choose their career without restriction, to work in positive conditions and to be protected against unemployment.

[Martin Docherty-Hughes (West Dunbartonshire) (SNP)]

Does my hon. Friend agree that one of the major concerns for many people relates to workplace assessments and their effectiveness, or ineffectiveness, whether for those with autism or other disabilities? Does she agree that the Department really should consider how it measures the effectiveness of workplace assessments—say, for those with autism—in enabling them to stay in a job for a longer period?

[Marion Fellows]

I thank my hon. Friend for that intervention. He raises a very important point.

It is recognised that jobcentre staff will encourage an individual to apply for and accept any vacancy. For someone with a fragmented employment history, this quickly becomes accepted as the only route to employment.

--- Later in debate ---

[Marion Fellows]

I thank my hon. Friend. Yes, he is absolutely right. There are so many organisations UK-wide that support and help people with autism, but we need to really concentrate on getting people on the spectrum into employment.

We need workplaces to become accessible for those with ASCs. I would argue that we need a more holistic approach and acceptance of an individual’s personal preferences and abilities. We must recognise the barriers that some will face when attempting to gain employment. In the first instance, job application forms can be too complex and without clear instructions. Most individuals with autistic spectrum conditions will struggle with deciding whether they should declare that they have an ASC. Again, this is a result of the neurotypical stereotyping that continues to exist today. In other words, people with ASCs are perceived as being very different, and there is no real understanding of the challenges and range of autistic spectrum conditions that exist.

When someone with an ASC is fortunate enough to be invited for an interview, a variety of factors may impact negatively on their performance, as it might be called, in relation to a neurotypical candidate. It is important to recognise that they will be sensitive to sensory stimuli—bright lighting and so on—that will result in increasing their anxiety before they have even begun the interview. We use the neurotypical as a normative benchmark for interview success, but this needs to change. Interviews measure candidates demonstrating their social skills and having the confidence to maintain a flowing conversation. An interviewer will expect the interviewee to respond to questions quickly.

However, the language used in questions can be misunderstood. Not everyone interviewing applicants is experienced or trained in interviewing techniques and can all too often ask one question that contains other questions, causing confusion for an individual with an ASC. One common question in interviews is, “Tell me about yourself.” Someone with an ASC will have difficulty in determining what exactly the interviewer wishes to know: it is too open-ended a question. Questions need to be concise and designed to avoid misinterpretation. They will struggle to read between the lines or understand the tone of voice. Many interviews use questions that require hypothetical scenarios and hypothetical answers. People with ASCs are factual thinkers and will find that line of questioning challenging. We also know that someone with an ASC will have problems understanding facial expressions and recognising social cues. It is widely accepted that people with ASCs experience difficulty in adapting to new routines and procedures. They will also struggle with adopting a flexible approach in unexpected situations, so not all jobs will be appropriate environments for them. I have not given an exhaustive list.

The Government argue that disability support is in place, such as the local supported employment and intensive personalised employment support programmes, but those are generic disability employment programmes, not designed for autism spectrum conditions. We need specialised support that will prove more successful in assisting people with ASCs into employment and maintaining employment. That role should be taken up by Jobcentre Plus. With proper training, jobcentres would be able to support employers who take on those with ASCs.

Being employed offers structure and routine, which enhance an individual’s life. If employers need to change their approach to hiring staff and allow a time period for those with ASCs to settle into their roles and environment, that should be done. However, there is very little or no evidence to prove that the Government are taking steps to regulate the situation, in spite of their past commitment to do so.

What is not being recognised are the attributes that people with ASCs have and can bring to the workforce. About half of those in this population will have higher education, with some educated to PhD level, yet they remain under-represented in senior organisational roles. So many people with ASCs are extremely skilled in maths, physics, computing sciences and engineering, yet they remain discriminated against, with their talents and intelligence being cast aside—all because the Government will not put into practice the recommendations provided by various autism charities.

The Government are refusing to take the bull by the horns and activate their own strategy and the Equalities Act 2010 to its fullest extent; they would rather tiptoe around autism and claim that they recognise that changes need to be made. Where is the headway on this? People with ASCs are still being excluded and discriminated against. Given their abilities, they have exceptional characteristics as employees, such as honesty, efficiency, precision, consistency, low absenteeism, disinterest in office politics and attention to detail. However, as the hon. Member for Strangford (Jim Shannon) mentioned, the lack of appropriate training and support for employers means that they generally do not see these characteristics—only autism. More often than not, that means that people in the group are forced into entry-level jobs that will not last long, due to their intelligence levels.

We cannot continue to repeat this vicious cycle with the new generation of workforce. When someone is excluded from the workforce despite their credentials, despite their abilities, despite their intelligence, what are the implications of their being unemployed? They are depression, isolation, anxiety and low self-esteem. The system is not fit for purpose.

What are the Government planning to do to rectify the situation? They continuously categorise autism spectrum conditions as a “learning disability”. I suggest that being able to achieve a PhD, complete higher education and have expert level skills is not reflective of having such a disability. Not all people with autism spectrum conditions have learning disabilities, and we need the Government to recognise that. We need to stop regarding the autistic and neurotypical ways of thinking as polar and conflicting opposites; they are merely different, with no wrong or right side at play.

The Autism Alliance has done amazing work in providing the confident autism and neurodiversity toolkit, but it is not being used enough. The difficulties many people with autistic spectrum conditions have may mean that, when they cannot get a job, they have to apply for benefits. Most of my casework is in relation to people requesting mandatory reconsiderations or people being forced to attend tribunals. It is all too obvious that the application forms for benefits such as the personal independence payment and employment and support allowance—

[Martin Docherty-Hughes]

Will my hon. Friend give way?

[Marion Fellows]

Yes, certainly.

[Martin Docherty-Hughes]

In relation to PIP and reconsiderations, does my hon. Friend recognise that, as I said to the Minister yesterday, 85% of all considerations were overturned in April 2019? Rather than that type of bureaucracy, we should be investing in the frontline, as my hon. Friend is saying.

[Marion Fellows]

Yes, I completely agree.

As I have said, most of my casework is in relation to people coming to me as they cannot navigate the benefits system. They find it increasingly difficult, and many in fact just give up altogether. As a caring society, we should not allow that. Applications for PIP and ESA are designed in such a way that they eliminate the neuro-diverse mindset. They are designed by a Government who would have us believe they are using all the toolkits, training, expertise and guidance from the various charities. It is clear that if this were true, more adults would have accessed employment since 2007, and fewer adults would be struggling to navigate the discriminating benefit process in operation. As MPs, we cannot know the number of individuals who have tried to apply for these benefits and not got beyond an application. People may now be homeless, have mental health issues or worse because of how this Government are failing the autistic population of this country.

I should like the Minister to address these questions. What steps will this Government take to close the autism employment gap? Will the Government commit to ensuring all Jobcentre Plus staff have proper autism understanding training? Will the Government commit to recording autism in the labour force survey so that we can measure progress in the employment of those with autism spectrum conditions?

Finally, will the Government commit to raising awareness of the autism friendly employer award? This would help many more ASCs into employment. There are other awards that MPs could work towards, too. I am proud to be the first parliamentarian to receive the autism friendly award. It is not hard to make a difference for ASCs, but by raising awareness we, together, can perhaps raise employment levels for this under-represented group of society and harness their undoubted talents for the good of society and of the economy as a whole.

Oral Answers to Questions

Martin Docherty-Hughes Excerpts

Monday 1st July 2019 Commons Chamber

[Justin Tomlinson]

Absolutely, and I am really encouraged to hear about that. Through the Disability Confident scheme and the Access to Work scheme, we want to do everything that we can to support these new opportunities being created, because ultimately, the employers benefit when disabled people’s talents are unlocked.

[Martin Docherty-Hughes (West Dunbartonshire) (SNP)]

rose—

[Mr Speaker]

Ah yes, young Docherty-Hughes.

[Martin Docherty-Hughes]

Thanks for the “young”, Mr Speaker.

The Minister seeks, in the Government’s proposal, to promote Disability Confident employers, but does he not recognise that, in April 2019, 85% of all mandatory reconsiderations for personal independence payment modified the original decision? Does he not agree that there seems to be rank hypocrisy in promoting Disability Confident employers while the Government are impoverishing my constituents in West Dunbartonshire and those across the United Kingdom?

[Justin Tomlinson]

We have over 2 million claimants on PIP, and only 5% of the applications have been taken to appeal. I recognise that those who go through the independent appeal process will, more often than not, have a decision overturned, which is why we have been working extremely hard, through a series of pilots within PIP, on the mandatory reconsideration stage and the independent appeals stage, so that we can get hold of the additional oral and written evidence earlier, which is what is often used to get the decision changed. This is an absolute priority for the Secretary of State and we are making sure that we are doing everything we can, as quickly as we can.

Universal Credit: Managed Migration

Martin Docherty-Hughes Excerpts

Tuesday 8th January 2019 Commons Chamber

[Alok Sharma]

Without knowing the individual cases the hon. Gentleman raises I cannot comment in any detail—[Interruption.] I have been asked to answer on policy, and that is precisely what I am doing. The reality is that we have now rolled out UC across the country, so new claimants or those who have a change of circumstance will move on to UC. But again, I am happy to discuss individual cases.

[Martin Docherty-Hughes (West Dunbartonshire) (SNP)]

The regulations that the Government intended to lay did have provision for back payments for those who transitioned through natural migration and lost their entitlement to severe disability premium. Given that both women’s aid organisations in my constituency, Clydebank Women’s Aid and Dumbarton District Women’s Aid, are gravely concerned about the impact of transition not just on those vulnerable women fleeing domestic abuse but those who have children who are disabled, will the Government now bring forward regulations to initiate these back payments and ensure no one loses out in the future? A yes or no answer would be helpful.

[Alok Sharma]

I am very happy to talk to the hon. Gentleman about this. I assume that he refers to the run-on of the DWP legacy benefits from 2020, and of course this will apply to claimants on managed migration and to those who naturally migrate, provided that they do not have a break in their claim.

State Pension Age: Women

Martin Docherty-Hughes Excerpts

Wednesday 29th November 2017 Commons Chamber

[Carolyn Harris]

I certainly agree with my hon. Friend. These women have been the backbone of our country and they have been betrayed by this Government.

What is really scary is how many women do not realise that they have been affected. Yet this Government are still not listening. They have betrayed these women, stolen their security and shattered their dreams. Without the time to prepare and make the necessary alternative arrangements, very many women born in the 1950s have been left in financial despair.

[Martin Docherty-Hughes (West Dunbartonshire) (SNP)]

On shattering lives, the life expectancy for women in my constituency is among the shortest on these islands. This is a brutal attack on their end-of-life progress, especially if they are living with a short-term condition that will come to a brutal end with no pension from the Government.

[Carolyn Harris]

It is cruel—there is no other word to describe the current state of play. These women have fought tirelessly for justice, but appallingly their cries for justice are falling on deaf ears.

I think that most people are aware of my passion for the campaign. Like the 1950s women, I am not going to give up. I know that they are not going to give up, either, so none of us is going away. And do you know what? The problem isn’t going away either.

These 1950s women have been inexcusably disadvantaged by the handling and communication of the changes to the state pension, and some women will be as much as £40,000 out of pocket. These women have paid into the system since the 1960s. They paid in with the expectation that they would retire with a state pension at 60, but due to an abysmal lack of correspondence they find themselves severely out of pocket. They have not been given enough time to make alternative arrangements, and as a result very many are facing dire financial hardship.

Jobcentre Plus: Closures

Martin Docherty-Hughes Excerpts

Thursday 6th July 2017 Commons Chamber

[Mr Speaker]

Order. There is excessive noise coming from the Scottish National party Benches. They are in a very excitable state. I am not sure what it is they have for breakfast, but I will take care to avoid it.

[Martin Docherty-Hughes (West Dunbartonshire) (SNP)]

Bearing the burden of the poverty of our constituents.

[Mr Speaker]

We are always grateful to you, Mr Docherty-Hughes, for your observations from a sedentary position. No doubt we will be hearing more of them in due course.

--- Later in debate ---

[Mr Gauke]

First, let me express my gratitude for the absence of churlishness from the hon. Gentleman, who sets an example to us all. On the equality impact assessment, the Government have fulfilled their statutory duties, as they always do.

[Martin Docherty-Hughes (West Dunbartonshire) (SNP)]

The original jobcentres inquiry clearly did not respond to West Dunbartonshire Council’s offer of shared premises—it was just about assets. The closure of Alexandria jobcentre creates the situation in West Dunbartonshire whereby not only Jobcentre Plus staff but DWP staff administering benefits now feel as though they are under threat. What assurances can the Secretary of State give to my constituents and those working at the DWP in Clydebank and at Jobcentre Plus in Clydebank and Dumbarton that they will not be moved from my constituency?

[Mr Gauke]

On co-location, let me be clear that we are happy to work with other authorities, but signing on does have to take place on jobcentre premises. In terms of guarantees and so on, any Government Department has to look sensibly at its estate to ensure that it is deployed efficiently. As I say, we are in an environment where we are in fact increasing frontline staff, not reducing them.

Backbench Business

Martin Docherty-Hughes Excerpts

Thursday 16th March 2017 Westminster Hall

[Martin Docherty-Hughes (West Dunbartonshire) (SNP)]

It is good to see you in the Chair, Mr Walker. I congratulate my hon. Friend the Member for Glasgow South West (Chris Stephens) on securing this critical debate.

As the Member of Parliament for West Dunbartonshire, I would like to put on the record the fact that the Alexandria jobcentre in the Vale of Leven in my constituency has been proposed for closure. Colleagues from all parties have made strong cases for the reversal of the UK Government’s proposals to close a number of jobcentres in their respective constituencies. I hope the Minister will take their points on board. I feel for the Minister, because I am led to believe that there will be a closure in his own constituency, which must be going down like a lead balloon.

Although I agree with the arguments put forward by colleagues, there are special circumstances that set the Alexandria jobcentre apart. The catchment area shares similar characteristics with others earmarked for closure. There are high levels of deprivation and unemployment, which, as in other urban areas, must be taken into consideration. The Alexandria jobcentre differs, in that it serves a population that is not only urban but suburban, in the true sense, and a rural community, which results in a set of unique challenges for those living in those communities, especially given that the area includes the Loch Lomond and the Trossachs national park boundary.

An argument put forward by the DWP to support its proposal is that it is now easier to access jobcentre services, whether over the phone, online or in person. Let me take those in order. For citizens living in rural areas, the practical challenges are many. People whose line connections depend on weather conditions, which in my constituency are temperamental at best, do not have easy access to services by phone, as the Department argues. Given BT Openreach’s dubious record in elements of the rural sections of my constituency, there are difficulties in online connectivity.

[Chris Stephens]

Is my hon. Friend aware that, although the Department publicly suggests that 0845 numbers are no longer in operation, claimants can phone an 0845 number, which costs 55p a minute?

[Martin Docherty-Hughes]

It is an outrage. My hon. Friend highlights something that makes a mockery of the suggestion that this will save money.

Those who do not have an internet connection because their area has not yet had substantial investment in broadband connectivity—in my area we need investment in the copper wiring, never mind new fibre—cannot access the services online as easily as the Department presumes. Many urban, suburban and rural citizens simply cannot afford to sign up to an internet provider. That also holds true in relation to phone and mobile operators.

Reducing the number of jobcentres and moving those services to a central location—in my constituency, down to Dumbarton—will make it more difficult for citizens to access those so-called local services in person. It will result in longer journeys at a greater cost to those who are already struggling to pay the bills, and it may exacerbate health conditions. In certain parts of my consistency in the winter, it is not an easy journey, especially for people coming from the national park end. To suggest that those individuals can claim back any cost incurred through the longer journey misses the bigger point. They are already struggling financially, and the lack of awareness from the Government and specifically the Department is quite unnerving.

To ensure the best service for citizens, all interested parties must be involved. I welcome West Dunbartonshire Council’s proactive cross-party approach to tackling these issues in the best way for our constituents. I urge the Minister in the strongest possible terms to engage constructively with the local authority to retain those local services. In the light of that, I ask him to draw its attention to the policy, because there are different policy frameworks across the UK. For Scotland, I urge the Department to read the report by the Christie commission on the future delivery of public services, which shows how that delivery might be achieved with community planning partners. The clue is in the name: it is about partners and partnership.

Unfortunately, my hon. Friend the Member for Paisley and Renfrewshire South (Mhairi Black) cannot be here today for personal reasons, and she asked me to raise a few points on her behalf. The Department announced that it was relocating 300 jobs out of her constituency into the city of Glasgow, with no consideration of the impact on the local economy. In addition, no consideration has been given to how existing staff will be affected and how the travel time will impact on their lives. That could be a major factor that may force some existing staff to consider taking redundancy, as any move may be impractical. Why is the DWP abandoning a purpose-built office to take on a new lease?

To sum up, I hope that the Minister and his civil servants will take on board the valid concerns expressed by all Members and be proactive in responding, in particular by recognising the opportunities for co-location and partnership working for local services in local communities. I am sure I speak on behalf of all Members in praising the staff and those from the PCS union. I have been meeting them to ensure that this is kept to the fore as a major issue for us to debate.

Jobcentre Plus Offices: Closure

Martin Docherty-Hughes Excerpts

Monday 30th January 2017 Commons Chamber

[Margaret Ferrier (Rutherglen and Hamilton West) (SNP)]

rose—

[Martin Docherty-Hughes (West Dunbartonshire) (SNP)]

rose—

[Mr Speaker]

What an unenviable dilemma! I call Margaret Ferrier.

[Caroline Nokes]

I am sure that my hon. Friend the Minister for Employment will be delighted to receive the petition from the hon. Lady’s constituency and that he will reflect on the views expressed.

[Martin Docherty-Hughes]

Does the Minister agree with those of us losing local services, such as the Alexandria jobcentre in my constituency, that the Prime Minister’s vision of a shared society is nothing other than this Government’s camouflage for attacking the most vulnerable in our communities and putting them at risk?

[Caroline Nokes]

We are talking about a shared society in the hon. Gentleman’s constituency, where unemployment has gone down by 56% since 2010. It is really important that we ensure that our DWP estate and our work coaches are in the right locations to provide the best service to claimants and value for money to the taxpayer.

DWP Policies and Low-income Households

Martin Docherty-Hughes Excerpts

Tuesday 17th January 2017 Commons Chamber

[Martin Docherty-Hughes (West Dunbartonshire) (SNP)]

As of November 2016, there were about 1,130 universal credit claimants in my constituency, of whom 450 were in employment and 680 were not in employment. At my local surgeries, my team and I have spoken directly to and assisted those in my community who have been adversely affected. They have been scathing in their views of this policy.

The views of my constituents add to the overwhelming evidence from Opposition Members and organisations such as the Institute for Government and the Resolution Foundation. It is clear that universal credit has failed and that urgent action is needed from the United Kingdom Government, which is why I fully support my colleagues in their call for the roll-out to be suspended. It is obvious from the lessons not learned from the pilot scheme that the roll-out policy has stumbled from disaster to crisis at every step. The Resolution Foundation is scathing in its view of the policy, with the think-tank arguing that universal credit has serious design flaws and has veered off track.

This attitude is laid bare when looking at the implementation of the policy. When universal credit came into effect, the first £111 of a person’s wage was disregarded where the claimant was working and universal credit was topping up a low income. However, the UK Government, through the Department for Work and Pensions, scrapped that in April 2016 with no notification to claimants. Will the Minister deny that?

There are also serious problems with staffing. It is clear that staff are being overworked. Before Christmas, it was reported that a whistleblower in the DWP from Northgate benefit centre in Glasgow had revealed that staff were overwhelmed by the number of decisions they were being asked to process, and that managers had ordered them to prioritise sanctions over appeals in order to meet their targets—a wholly unacceptable situation. I hope the Minister can deny that.

Added to the problem is a huge backlog of what is known in the Department as “tasks”, many of which are computer generated and unnecessary. This leads to double-handling, where more than one account developer is dealing with one claim. Staff in Bolton, Glasgow or Dundee could all be clearing tasks from the same claim on the same day. Will the Minister deny it? Staff have been instructed to check their buckets every day for tasks. In practice, this means claimants are in the lobster pot when claiming universal credit: once they are in universal credit, there is no chance of them getting out or reverting to another benefit. Will the Minister deny it?

The UK Government have failed to ensure that DWP staff are prepared for the roll-out. This has only led to the delays and errors that are resulting in a crisis, not just for those in the benefit system, but for those seeking to deliver it on behalf of the British Government.