Postal Services: Rural Areas

Mark Garnier Excerpts

Wednesday 4th February 2026 Westminster Hall

[Stuart Anderson]

The hon. Member raises a really important point. Out of respect for my constituents and what they have been through, I will come on to highlight some of their concerns. When using Evri or other delivery services, everybody has learned what the whole street’s doorsteps look like when they see the photos from the delivery service. What is happening at the moment is not acceptable.

A decade ago, Royal Mail was delivering about 20 billion letters per year. I talked about 1516, when it was first founded. It got to a point of 20 billion letters. That has fallen to about 6.7 billion, and is expected to drop to 4 billion in the next four years. Under the Postal Services Act 2011, Ofcom is responsible for ensuring that the firm carries out its functions under its universal service obligation. The latest results show that the company did not meet its delivery targets for first or second-class post from July to September 2025. In October, Royal Mail was fined £21 million for missing its annual delivery targets.

[Mark Garnier (Wyre Forest) (Con)]

I am grateful to my constituency next door neighbour for allowing me to intervene. Some of the post that goes to the southern part of his constituency may well be sorted through the Kidderminster postal sorting office. He mentioned that people are not getting their letters, and we have heard from other Members that urgent mail is not getting there. I too have raised this on Facebook and, independent from my residents in Stourport, Kidderminster and Bewdley—towns that should be well served—I have had 700 uninvited comments from people who are thoroughly fed up with the postal service in our part of the world. Does my hon. Friend agree that this Ofcom requirement is not being met in any way, shape or form?

[Stuart Anderson]

I do; my hon. Friend and constituency neighbour and I share the same concerns. Actually, I shamelessly looked at his Facebook post, thought it was a great idea and pushed it out to my constituents, among whom there is sheer anger about the lack of delivery.

In July 2025, Ofcom announced changes to the universal service obligation. Royal Mail now only needs to deliver second-class mail every other day, instead of six days a week. The changes also drop the requirement for Royal Mail to deliver second-class letters on Saturdays. The changes have not yet come into effect in the UK, with Royal Mail planning to roll them out nationwide by early 2026. From April—this is where it gets even harder—the target to deliver second-class mail within three days will be reduced from 98.5% to 95%. The target for the delivery of first-class mail within one working day will also drop, from 93% to 90%. Royal Mail is not even meeting the current targets.

On 28 January 2026, Citizens Advice revealed that 16 million people—or 29% of UK adults—had experienced postal delays over Christmas. That figure has doubled in a year and is at its highest in five years. As we have heard, 5.7 million people have missed letters about important matters like health appointments and benefit decisions, along with legal documents. Enhanced protections are needed for rural areas, where many people continue to depend on postal services.