Oral Answers to Questions

Margot James Excerpts

Thursday 31st January 2019 Commons Chamber

[Bob Blackman (Harrow East) (Con)]

1. What steps his Department is taking to ensure that company directors are held responsible for nuisance calls originating from their companies.

[The Minister for Digital and the Creative Industries (Margot James)]

The Government have taken firm action against nuisance calls, which cause untold stress and anxiety to older people and vulnerable groups in particular. In December last year, we introduced new rules. Directors of companies found to be in breach of those laws against nuisance calls can now be held personally liable and face fines of up to half a million pounds. That liability will extend to directors of companies that have gone into liquidation.

[Bob Blackman]

Like your constituents, Mr Speaker, my constituents are fed up to the back teeth of receiving scam phone calls from companies trying to get people’s savings, forcing them to get their pensions transferred and almost any other telemarketing. It is good news that the Government have taken action to set the rules so that the Information Commissioner can take action, but what are they going to do to ensure that the rules are enforced, so that company directors lose the ill-gotten gains acquired as a result of these activities?

[Margot James]

The Information Commissioner has powers to require companies to address unlawful practices and issue monetary penalties, including, now, against directors. Figures available for the past 12 months show that fines worth over £1.9 million have been issued to 23 companies. We have also increased substantially the resources available to the Information Commissioner’s Office, so she will be able to pursue more irresponsible and reckless companies.

[Jim Shannon (Strangford) (DUP)]

Bearing in mind the fact that nuisance calls make up some 40% of calls to elderly residents, have the Minister and the Department given consideration to putting in place a system whereby people have to opt in to allow their number to be shared?

[Margot James]

Opting in is a potential solution. In the past 12 months, we have extended opt-in as the means of controlling calls from pensions providers and claims management companies. I trust this will make a significant difference as they are a significant proportion of the problem.

[Mr Richard Bacon (South Norfolk) (Con)]

Why is the liability limited to only half a million pounds?

[Margot James]

It was decided, after much deliberation, that half a million pounds was a sum of money that would be a disincentive to the majority of individuals. I accept that there may be exceptions to that, but they are relatively few and far between.

[Gavin Newlands (Paisley and Renfrewshire North) (SNP)]

2. If he will make it his policy to maintain free TV licences for people over the age of 75 after the end of the current scheme in 2020.

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[Tom Pursglove (Corby) (Con)]

11. What steps he is taking to improve broadband and mobile phone coverage in rural areas.

[The Minister for Digital and the Creative Industries (Margot James)]

The Government have invested £1.8 billion of public money to ensure that more than 95% of premises in the UK have access to superfast broadband. UK broadband operates voucher schemes, and we are introducing a universal service obligation that will give everyone the right to a minimum speed of 10 megabits per second. These interventions are designed especially to help people in rural areas.

[Antoinette Sandbach]

A number of Eddisbury residents have been denied superfast broadband because Openreach refused to connect them to their nearest cabinet as, for historical reasons, they are connected to one many miles away. What can the Minister do to ensure that common sense applies?

[Margot James]

I understand the frustration of Eddisbury residents. Wherever possible, Openreach network planners seek to ensure that customers are connected to the nearest cabinet, but this is not always possible. Businesses and communities may apply for a voucher through one of our schemes to contribute towards the cost of reconnecting to a closer cabinet. I would be happy to facilitate a meeting between my hon. Friend and officials in my Department to establish the best way forward for Eddisbury residents.

[Tom Pursglove]

With more and more business being carried out online, superfast broadband connections are vital. What progress has been made on rolling out this technology so that rural businesses, in particular, can thrive?

[Margot James]

The Government are investing £67 million in the gigabit broadband voucher scheme, which provides small and medium-sized enterprises with vouchers worth up to £2,500. We are focusing on rolling out full fibre where there is a strong case for public investment. Our strategy is to prioritise rural areas.

[Chris Elmore (Ogmore) (Lab)]

Will the Minister answer the second part of the question tabled by the hon. Member for Eddisbury (Antoinette Sandbach), which was about mobile phone signals? What are the Government doing about that? Large swathes of my constituency in south Wales still do not have basic mobile phone access—some of them do not have 3G access, never mind 4G. The Government really must start resolving mobile phone signal issues.

[Margot James]

I can answer the hon. Gentleman’s question by referring to the new spectrum auction, which is taking place this year, on which Ofcom is consulting. Ofcom’s duty is to manage the use of spectrum efficiently, and we expect it to deliver on our manifesto commitment to provide 95% of the country, geographically, with signal.

[Dr David Drew (Stroud) (Lab/Co-op)]

Will the Minister have a word with the planning Minister to make sure that when there is a new development in a rural area, it does not cause the existing IT capability to deteriorate?

[Margot James]

Our Department’s priority is to make sure that new-build properties and developments are all built with full fibre, wherever possible. If I have not answered the rest of the hon. Gentleman’s question with regard to the impact on the rest of the technology, I would be happy to write to him.

[Eddie Hughes (Walsall North) (Con)]

10. What steps his Department is taking to ensure that the UK remains a world leader in the field of artificial intelligence.

[The Minister for Digital and the Creative Industries (Margot James)]

The UK is a world leader in AI. Our AI and data grand challenge, as part of the industrial strategy, is a major collaboration, with up to £950 million of industry and government funding driving measures for innovation, and attracting and retaining global talent to maintain our position as a global leader in AI.

[Several hon. Members rose—]

[Eddie Hughes]

Thank you, Mr Speaker. What assurance can the Minister give me that work to develop AI is being co-ordinated across not just government, but the whole public sector?

[Margot James]

We have established an Office for Artificial Intelligence across the Department for Business, Energy and Industrial Strategy and the Department for Digital, Culture, Media and Sport. Its job is to encourage strong dialogue between Departments and the wider public sector, including academia. For example, The Alan Turing Institute’s specialist public sector AI unit is involved in this process.

[Gareth Snell (Stoke-on-Trent Central) (Lab/Co-op)]

Staffordshire University has one of the best AI robotics courses in the country. What role does the Minister see the universities that are training the AI robotics engineers of the future playing in ensuring that the AI technology of today is working?

[Margot James]

I congratulate the university in the hon. Gentleman’s constituency on its great work. The Government have invested £50 million in AI fellowships and £100 million in 1,000 new PhD places, of which I hope his local institution will be able to take advantage.

[Christian Matheson (City of Chester) (Lab)]

12. What recent discussions he has had with the Secretary of State for Education on the provision of music education in schools.

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[The Minister for Digital and the Creative Industries (Margot James)]

Ofcom’s code on television access services sets out broadcast requirements on accessibility for the visual or hearing impaired. Since the code’s introduction, 84 UK channels have been required to provide access services. In December 2017, the Department for Digital, Culture, Media and Sport asked Ofcom to provide recommendations on making on-demand services more accessible. This Ofcom has done, and we are considering our response.

[Marion Fellows]

Despite there being more than 2 million people with visual impairment and approximately 400,000 registered blind people in the UK, broadcasters are mandated to supply audio description for only 10% of programmes. Does the Minister agree that TV broadcasts should be enjoyed by everyone? Will she review legislation to end this discrimination?

[Margot James]

I am aware of the 10% statistic that the hon. Lady cites. The situation is kept under review, as are the requirements for on-demand providers, which could do a lot better than they are doing in respect of access for visually and hearing disabled people.

[Stephanie Peacock (Barnsley East) (Lab)]

T1. If he will make a statement on his departmental responsibilities.