Tesco House, Cardiff: Job Losses

Margot James Excerpts

Wednesday 19th July 2017 Commons Chamber

[The Parliamentary Under-Secretary of State for Business, Energy and Industrial Strategy (Margot James)]

I welcome the hon. Member for Cardiff North (Anna McMorrin) to her place and congratulate her on initiating this important debate.

These are worrying times for Tesco staff at the Cardiff customer engagement centre and their families—especially those families with more than one person employed there—and I am sure that all our thoughts are with them. As the hon. Lady said, at 1 o’clock on 21 June, before it was officially announced at 2 o’clock, Tesco notified its staff of its intended plans to simplify its customer services operation by expanding its office in Dundee and—sadly—closing the centre in Cardiff by February 2018. I know that the hon. Lady tweeted, shortly after Tesco told its staff, about how shocked she was to learn of the proposed closure, and raised the issue with my right hon. Friend the Leader of the House during business questions.

A 45-day consultation with the unions has begun. The Government’s focus is to support all those affected and to get people back into work as quickly as possible through Jobcentre Plus. I can assure the hon. Lady that we are working with the Department for Work and Pensions to ensure that the maximum service is available.

[Ruth George]

I wish to make the same point to the Minister that I made to my hon. Friend. The period of statutory consultation, even for such enormous job losses, has been halved from 90 days to 45 days. Whatever support the DWP and Jobcentre Plus can put in is very welcome, but 45 days is far too short a period for so many jobs to be found in a city such as Cardiff. Although Cardiff has good employment levels, 1,200 good jobs cannot be replaced in such a short time. Will the Minister look at reviewing that halving to assist companies in supporting their employees?

[Margot James]

I thank the hon. Lady for her intervention and I did note her earlier remarks. I do not think there is any prospect of reversing that decision. I accept that it can prove difficult for people to find alternative employment within the 45 days, but a lot of support is going on in Cardiff, not just from the DWP and the Government but from the Welsh Assembly. It is a buoyant economy and I hope that people will find satisfactory employment within that timeframe.

It is not always easy to find another job, and even if people do so it does not alter the hurt they feel at the rejection that redundancy always involves. But business change is an inevitable consequence of competitive markets, and retail is a highly competitive market at the moment. Commercial and economic opportunities and threats mean that companies will need to reorganise, merge, expand and, sometimes, unfortunately contract in response. To ensure businesses remain viable and profitable, they need the flexibility to respond to the circumstances they are facing as best they can. At the same time, employees will want to know how the changes are likely to affect them, and what their options are for the future. It is vital, therefore, that there is effective consultation with employees about the potential for collective redundancies.

[Jo Stevens]

Is the Minister aware that this is the largest single number of job losses that has been announced in Wales for a decade? About 100 of my constituents are affected by the decision, and they will be very disappointed that the Minister batted away the point made by my hon. Friend the Member for High Peak (Ruth George) about the consultation period. Will she please reconsider, and talk to her Cabinet colleagues about the issue?

[Margot James]

Let me reassure the hon. Lady. The fact that this is the worst case for 10 years points to the buoyancy of the economy in Wales. That part of the country is doing well. When I visited it just two months ago, I was very impressed by the dynamism that I found in Cardiff and the surrounding area. I do not share the hon. Lady’s pessimism about the opportunities for people. However, as I said earlier, I certainly appreciate that it is not a simple case of getting another job and all is well, particularly when a whole community is affected as this community has been.

Let me say something about the legislation. Collective redundancy legislation strikes a balance between the needs of the business and the needs of employees. It applies when 20 or more employees are made redundant at one establishment within 90 days. In those circumstances, employers have a statutory duty to consult employees’ representatives about the proposed redundancies. The consultation must be with the employees’ trade union representatives, or with other elected employee representatives when there is no recognised trade union. It must be completed before any dismissal notices can take effect, and it must be undertaken with a view to reaching agreement, although sometimes—I recognise this—agreement may not be possible. It must include consideration of ways of avoiding redundancies in the first place, reducing the number of people to be made redundant, and importantly, mitigating the effect of the dismissals. Employers also have a number of obligations, including a requirement to notify the Secretary of State for Business, Energy and Industrial Strategy of the proposed collective redundancies before the start of the statutory consultation.

Redundancy can be—and usually is—a stressful time for those affected. I want to highlight the service offered by the ACAS helpline, which can advise people on their particular circumstances. ACAS has also produced a guide for employers on handling large-scale redundancies such as those that we are discussing this evening.

Let me now say something about the support that is available to employees who are made redundant. Throughout the redundancy process, employers still have obligations to their employees, and should be thinking about the help that they can offer at all times. Employees with at least two years’ service who have been given notice of redundancy have a right to reasonable time off so that they can look for a new job or arrange training. The Department for Work and Pensions and the local Jobcentre Plus have already been in touch with Tesco to offer their support.

I recommend that, in the case of redundancies, employers should always contact Jobcentre Plus as soon as possible to discuss appropriate support that can be delivered locally. All decisions about appropriate support are made locally, because a decision based on a specific redundancy situation, an individual’s own transferable skills and experience, and the availability of jobs in the local area is far more likely to be the right decision.

[Anna McMorrin]

Does the Minister agree that these are not normal redundancy circumstances? Does she agree that the DWP should dispatch the emergency taskforce to help those affected to seek new employment, and work with the Welsh Government as well?

[Margot James]

I very much agree with what is behind the hon. Lady’s intervention. My right hon. Friend the Secretary of State for Wales is taking that forward, and has already met the chief executive. The south-east Wales district Jobcentre Plus will deploy its redundancy response action plan, which includes working with partner organisations such as Careers Wales, the Welsh Government, the National Employer Partnership Team, the local authority, DWP pensions and Tesco trade unions to deliver a bespoke package of support, which I think is what the hon. Lady is after. The typical support provided for individuals is matching people to local known job vacancies and/or helping to construct or improve CVs. Where there is scope to do so, support can be delivered on a group basis, for example by bringing redundant workers and employers together at a jobs fair as well as at group sessions and one-to-ones on site, to provide support and information on benefits, pensions, support from DWP and Careers Wales. Matching current vacancies to the skills and requirements of the affected individuals is a key part of the service Jobcentre Plus provides. This has been successful in many other redundancy situations.

Tesco has assured Government that its first priority is to do everything it can to support its colleagues in Cardiff, including helping them to find roles within Tesco, working with Jobcentre Plus, USDAW and the Welsh Government, and connecting with other local employers who might have vacancies.

[Jo Stevens]

One way in which Tesco could assist these staff members is not to make them redundant six weeks before they qualify for their annual bonus payment. Does the Minister agree that such behaviour should be discouraged?

[Margot James]

I am very sympathetic to that point; that seems to add insult to injury. My right hon. Friend the Secretary of State for Wales has raised that issue with the chief executive of Tesco, and I am sure he will raise it again thanks to the hon. Lady’s intervention.

The Welsh Government have already established a taskforce, which stands ready to support the Cardiff workers once the outcome of the consultation is known. It is being led by Ken Skates; Fiona Jones, DWP’s director for Wales work services, is a member of the taskforce, too. Tesco has confirmed that it will also work closely with the Welsh Government on its redundancy action scheme—ReAct—a programme that funds training for people living in Wales who are facing redundancy. Tesco will be engaging with the Welsh Contact Centre Forum and will be keen to reach out to other employers who might have vacancies. A significant number of businesses have already approached both Tesco and the Welsh Government, but the current focus has to be on the ongoing consultation process before any detailed discussions can progress with other companies. At present, Tesco is not able to provide specific details on the package available to staff, as this will be considered as part of the ongoing 45-day consultation.

In conclusion, I reiterate that retail is a vital sector for the UK economy and we are committed to it.

[Anna McMorrin]

Will the Minister join the Leader of the House in condemning the way in which Tesco made this announcement? When I asked the Leader of the House about this shortly after the announcement, she was appalled at the way things had been done.

[Margot James]

I do not think I would go as far as to condemn that, because I believe Tesco made every effort to inform people on a one-to-one basis. Some people were away. [Interruption.] If I am wrong about that, I apologise, but the information I have had is that Tesco did make every effort. Some people were away; it did contact them. It is appalling that some people found out about this on social media—and the situation in the Chamber lighting-wise has slightly thrown me off.

I know that the fact that retail is highly competitive and buoyant will be of little comfort to Tesco workers at the Cardiff customer engagement centre who are facing an uncertain future. Every collective redundancy situation involves individuals, and their needs need to be managed carefully. It is vital that individual workers receive the information and support that they need, as and when they need it. This Government and the Assembly in Wales stand ready to provide every possible support to the hon. Lady’s constituents and those of other Members representing the Cardiff area. I wish them all the very best in their search for new employment if the redundancies go ahead.

[Stephen Doughty]

On a point of order, Madam Deputy Speaker. I apologise for the unusual nature of this point of order, just before the question is put. Have you or Mr Speaker had notice of any statements, written or otherwise, to be made tomorrow by the Secretary of State for Transport relating to crucial decisions in Wales on St Mellons parkway station in my constituency and to the worrying rumours about rail electrification in south Wales?