Oral Answers to Questions

Debate between Margaret Ferrier and Justin Tomlinson

Monday 14th September 2020 Commons Chamber

[Justin Tomlinson]

We have already made changes to the eligibility for statutory sick pay so that people can qualify from the first day rather than wait until the fourth day. We have extended it to those with symptoms, those who need to self-isolate, or those who need to self-isolate ahead of a hospital procedure. Those on low incomes also have the opportunity, subject to their personal circumstances, to get additional financial support through either universal credit or new-style ESA.

[Margaret Ferrier (Rutherglen and Hamilton West) (SNP)]

What assessment she has made of the effect of bonuses on the level of payments made to universal credit claimants.

Oral Answers to Questions

Debate between Margaret Ferrier and Justin Tomlinson

Monday 9th March 2020 Commons Chamber

[Justin Tomlinson]

I thank my hon. Friend for that question. Absolutely. The reason we commissioned the review was that the status quo needs to change. We recognise that, and I wish to pay tribute to the organisations that have been supporting a thorough review, including the MND Association, Marie Curie, Hospice UK, Macmillan, the Royal College of Nursing, Sue Ryder and NHS England.

[Margaret Ferrier (Rutherglen and Hamilton West) (SNP)]

Scotland has already shown what can be done when a Government put dignity and respect at the heart of their welfare policies—for example, by removing any time qualification for people who are terminally ill. Why has the Department for Work and Pensions not yet followed Social Security Scotland’s lead and what are Ministers waiting for?

[Justin Tomlinson]

My understanding is that that has not yet been changed in Scotland. We are working with our Scottish colleagues and looking at all options. As I have said, our review will conclude shortly. Having consulted extensively with stakeholders, claimants and clinicians, and having looked at the international evidence, we will not be having the status review; we will be looking to improve the case for people towards the end of their life.

DWP Estate

Debate between Margaret Ferrier and Justin Tomlinson

Wednesday 18th January 2017 Westminster Hall

[Justin Tomlinson]

This was at the Hackney community hub run by the Shaw Trust, so it would have been at Amazon there. This debate is on the future of the DWP estate, which covers the whole of the UK, but I wish any Kazeem in the hon. Lady’s constituency the best of luck with finding work, whether at Amazon or somewhere else.

Understandably, a lot of people who arrive at a jobcentre lack confidence and are nervous. I have seen that at first hand when I have supported my own constituents. All too often, I am afraid, people are greeted by a security guard, who is probably the last person that somebody wishes to see when they are nervous. Some jobcentres are drab buildings from the ’60s, ’70s or ’80s. They do not celebrate success stories. There are no posters or videos that show people who have gone through the same challenges, faced and overcome them, come through at the other end and benefited from work. The staff are too often fixed to the facility. I suspect most other hon. Members who speak in this debate will highlight the challenge of getting to jobcentres; sometimes the solution is taking the jobcentre directly to people.

One of the most important parts of the universal credit roll-out is that, for the first time ever, people entering work will continue to get support. I hope that support will extend to those coming into the workplace. A lot of those people will be entering work on the national living wage, at the beginning of a career path. They will need support in work to secure additional hours and to get promotion when they lack the confidence to push themselves forward. We are all confident here—we all push ourselves forward and we all wish to seek to improve ourselves—but not everybody has that ability. That is an example of why we need to take people out of jobcentres.

When I visited an award-winning job coach, who was doing a great job, I saw another example of why a fixed location should not always be the solution. There was a young lad who was incredibly enthusiastic and desperate to do bar work, which we have a chronic shortage of people for in this country. I used to work in the industry; I remember thinking that, if I still worked in it, I would have snapped him up. His issue was that he was so confident that he would sometimes talk for too long in an interview and talk himself out of a job. Each time, the jobcentre staff would say, “Go off and apply for some more jobs”, but he would come back two weeks later and he had talked himself out of another job. All it needed was a job coach to go with him to an interview to explain to the employer, “When you have had enough of him talking, just say stop”. He would have secured work straight away. Yet the system meant that he kept returning at his inconvenience every two weeks on a continuous loop, when it just needed somebody to go with him to the interview.

Rightly, we have started piloting a small business employment scheme. Too many employers do not want to engage with their local jobcentre—I was the same when I ran a business for 10 years. We need to get jobcentre people going out to small and medium-sized businesses and saying, “What skills gaps do you have? Can we identify them?” The DWP has been running a small business pilot, in which staff go around retail, industrial and business parks and find people. It was so successful that the DWP ran out of people, either at the jobcentre or in the Work programme, to fill all those roles. That is exactly the sort of challenge that we need to take on. Again, it saves time for the claimant. We also need to organise job fairs.

In an ideal world, the jobcentre would be a hub. It would be a co-location, so that we are not sending claimants from building to building. We need health support. My point about being close to full structural employment is that the vast majority of people are now looking for work. More than 50% of people on employment and support allowance have a health condition or a disability; having instant health support on site will make a huge difference.

For some bizarre reason, rather than letting Work programme providers use our space, we send them off to find their own facilities, for which they secure a contract for a number of years. They spend a huge amount of time finding facilities, settling into them and getting to know them before having to renew the contract. It also gives claimants the inconvenience of having to go from the jobcentre to the Work programme provider and to health support, spending all their time travelling rather than looking for work. That is something that we need to address.

A jobcentre should be a hive of activity. It should have job fairs in the evenings and it should get in external employers, charities and mentors. That should all happen in a brightly coloured, constructive hub that supports people.

[Margaret Ferrier]

The hon. Gentleman talks about hubs. Is he suggesting that there should no longer be any security staff in jobcentres?

[Justin Tomlinson]

Absolutely not. Experienced organisations such as the Shaw Trust have dealt with that issue. Their security staff are also meeters and greeters. They have blurred those roles so that, instead of somebody in a uniform who will make people even more nervous, there is somebody who can act as a security person if they need to, which I am afraid they sometimes do, but who also make people welcome when they arrive. That is so important for people who have a number of barriers to overcome.

We need to be mindful of those with disabilities. Representatives of Action on Hearing Loss came to Parliament today to meet a number of MPs; it reminded me that it is often the hidden impairments that people do not take account of. I urge the Minister to consult with disabled people whenever we consider future facilities. We need to ensure not only that staff are trained but that, when we build facilities, we make them fully accessible. We can embrace technology such as the video relay service that DWP has trialled, the pilots for which were so successful that it will continue for evermore. We need to ensure that that technology is used in the rest of Government facilities and by those who provide contracts to them. I know from visiting SSE that the private sector has embraced that. It allows those who rely on British sign language to get instant access to facilities, rather than having to wait for an interpreter. It is an absolute must for all Government facilities to have hearing loops and for staff to be trained to use them. I could say much more on disabilities, but I am conscious of the time.

What I have said applies not just to jobcentres but to assessment centres for benefits such as the personal independence payment, which are often soulless places. There should be videos in the waiting areas to advertise other support offered to people who have a disability or a long-term health condition. The Government often do pilots, but people often do not know about them, so let us advertise them. Mental health is a really good example: there is cross-party support for improving support to people with mental health conditions and considerable additional money is being spent, but, all too often, those who most need that help simply do not know about it.

I know that the Minister is extremely constructive and engages regularly with Work programme providers, charities and people with experience. We have a real opportunity to build on the Green Paper. I look forward to her response.

Oral Answers to Questions

Debate between Margaret Ferrier and Justin Tomlinson

Monday 11th July 2016 Commons Chamber

[Justin Tomlinson]

This Government have a proud record on this issue. We spend over £50 billion a year supporting people with disabilities and long-term health conditions—up £2 billion since the previous Parliament—and will continue to work in this area.

[Margaret Ferrier (Rutherglen and Hamilton West) (SNP)]

10. What recent representations he has received from the Women Against State Pension Inequality campaign; and if he will make a statement.