Liverpool City Region (Poverty)

Baroness Berger Excerpts

Wednesday 1st March 2017 Westminster Hall

[Luciana Berger (Liverpool, Wavertree) (Lab/Co-op)]

It is a pleasure to serve under your chairmanship this afternoon, Mr Howarth. It is fantastic to have you in the Chair for this timely debate. I congratulate my constituency neighbour, my hon. Friend the Member for Liverpool, Walton (Steve Rotheram), on securing this debate.

All of us here today see in our weekly constituency surgeries low pay, precarious work, zero-hours contracts, energy price rises and benefit delays leaving thousands of our constituents living on the edge of poverty, if not submerged by it. In such circumstances it takes only an unexpected bill, a family illness or an accident to leave people without the means to properly house, clothe or feed themselves and their families.

The number of such cases increased dramatically last year when the full impact of the Concentrix tax credits debacle became felt. We heard a moment ago how that impacted on the constituents of my hon. Friend the Member for Garston and Halewood (Maria Eagle) as well. The most extreme examples of hardship as a result of that fiasco were felt by people such as my constituent, Michelle, who faced repossession as her tax credits were stopped simply because a previous tenant’s mobile phone bill was still registered at her address.

In Liverpool, as in so many places around the country, such personal financial precariousness is compounded by the Government’s long assault on local community services and networks that have traditionally supported people to get back on their feet.

As my hon. Friend the Member for Liverpool, Walton alluded to in his remarks, we have seen from central Government a cut of 58% to our budget since 2010, and Liverpool City Council is faced with making a further £90 million of cuts over the next three years, bringing the total amount of central Government spending cuts since 2010 to a staggering £420 million. I will say more about the cumulative impact of the cuts in a moment. It is simply not possible—I am sure that no Minister in their heart of hearts really believes it to be possible—to make such deep cuts over such a sustained period of time without damaging the social fabric that protects people in need from the worst effects of poverty.

The all-party group on fuel poverty and energy efficiency has praised Liverpool City Council’s healthy homes programme, which brings together help and advice with practical support on keeping our constituents’ homes warmer to tackle fuel poverty. That is particularly relevant in this debate. According to the Government’s new definition of fuel poverty, my constituency is in the top five in the country to be affected by this issue. Liverpool is one of the few councils around the country that sees the value in this activity and it does its very best to continue funding a team of environmental health officers who can use enforcement powers to make unwilling landlords improve properties if there are health and safety risks to their tenants.

The healthy homes programme has supported about 46,000 initial assessments, resulting in 22,000 referrals for additional support over the past seven years. The programme estimates that it has saved our NHS about £55 million over a 10-year period, while the enforcement work has made private landlords invest an additional £5.5 million in their properties. It is proof that a relatively small investment in long-term support and preventive work, carried out by local councils in partnership with local agencies, can make a huge difference and actually save money in the long term, as well as improve the health and wellbeing of local people. As a local MP, I have referred many of my constituents to the service. They have gone on to see improvements in their homes and can now afford to heat them properly, particularly during the cold winter months.

However, Government cuts threaten our council’s ability to continue to deliver this vital service for our constituents. Of course, our council is doing all it can to protect the most vulnerable. For instance, in children’s services, money has been set aside to maintain our network of children’s centres for the next 12 months, because we see the value in providing that vital service, with the aim of devising a viable option for the future of the services. However, the council still has to find savings of £4.1 million, which it intends to make by reducing the cost of care placements and packages, and increasing the number of in-house foster carers.

There is a reason why the previous Labour Government invested in creating more than 3,000 children’s centres across our country and invested in the early years of a child’s life. It was to break a cycle that we know still persists in our country and is getting worse: where a child is born determines their life chances and outcomes. That is why children’s centres can and should be making a difference. The council cannot deal with the extent of child poverty in Liverpool with a Government in Westminster that are not interested in contending with this vital issue.

Under this Government, one in three children in my constituency—more than 6,000—are living in relative poverty, and almost half of them are in families where at least one parent is in work. The subject on the Order Paper today is poverty in the Liverpool city region, but of course our children are not alone in experiencing the pain of Tory policies. Across the country, we have seen an increase of 200,000 children living in poverty, up to 3.9 million, in a single year. That is the price children across our country are paying for the Tory Government’s failure to tackle inequality adequately.

In one ward in my constituency, Picton, more than half the children—52%—are living in poverty, after housing costs are taken into account. In Kensington and Fairfield ward it is 43%, in Old Swan it is 34%, and so it goes on, in ward after ward, right across our city region, year after year. Children’s life chances are being stymied because Government policies have created an economy built on casualised, low-paid, temporary and precarious work for their parents, and removed the safety net that previously ensured children were supported.

For comparison, in the constituency of the right hon. Member for Maidenhead (Mrs May), 13% of children are, after housing costs, living in poverty. In the constituency of the right hon. Member for Runnymede and Weybridge (Mr Hammond), the figure is 16%. Frankly, whether the percentage is 13%, 16% or, as in my constituency overall, 33%, children, after housing costs, are living in poverty. Those figures bring shame on the Government, and we must all recognise that poverty is not spread evenly around our country. Some parts, such as our Liverpool city region, carry a heavier burden.

I fear that too many Government Members carry with them a view of some places in the north, such as Liverpool city region, as home to people deserving not of a chance, but of contempt. I do not make that point lightly. I ask Members to ponder this single statistic produced by the Children’s Society: more than 3,000 of the children living in poverty in my constituency of Liverpool, Wavertree are from families where at least one adult is in work. Such people are doing the right thing: heading out the door every morning, working hard and returning home, only to see their children still living in poverty.

[Ms Angela Eagle]

My hon. Friend is making a powerful speech. Will she attempt to explain what the Government’s thinking might be, given the disparity in poverty between certain areas that she has just explained? In the Wirral, we have lost 57% of local authority funding, Liverpool has lost 58%, and yet there are some areas, normally represented by Conservative MPs, that have seen nowhere near those levels of cuts, and the average is 37%.

[Luciana Berger]

I thank my hon. Friend for making that important contribution. It is a point that I was going to make later in my speech. The coalition Government decided to remove the weighting for deprivation. Every Member who has contributed or is about to contribute has made that very point to Ministers sitting on the Government Benches. If we had had the average cut in Liverpool, we would have an additional £84 million a year, which would make a significant difference to the life chances and outcomes of the people we are elected to represent.

The Government talk a lot about increasing aspiration, but some people aspire every day to have enough money at the end of the week to put food on the table and clothes on their children’s backs and to secure a roof over their heads, and not to have to choose between those three at any moment.

I echo what my hon. Friend the Member for Liverpool, Walton said about the Government’s proposed jobcentre closure plans. Liverpool will be hit hardest of all England’s cities by the proposal, which will affect 40% of our jobcentres. I presented a petition last night, on behalf of hundreds of my constituents, against the two proposed jobcentre closures in our area. The issue is very significant, and if the Government are serious about dealing with inequality it does not make sense to treat Liverpool city region in that way.

We should not forget that in 2015, the Tory Government scrapped child poverty targets that were brought in by the previous Labour Government. Ministers no longer have a legal duty to tackle the number of children in poverty. They believe themselves to be essentially unaccountable for their policies, but we will hold them accountable because we meet our constituents and their children in our surgeries every week. We see the faces of people such as my constituent Frank, who, on obtaining custody of his child last year, faced months of delays and administrative errors in trying to have his child benefit and child tax credits paid. That left him financially unable to provide properly for the child placed in his care and plunged his newly reunited family into extreme and abject poverty.

Conservative Members may say, “Well, of course, the poverty target was measuring the wrong thing,” or “Poverty ain’t what it used to be in my day. Children going hungry—now that’s real poverty.” If that is what they say, I would reiterate the significant comments of my hon. Friend the Member for Garston and Halewood.

I am conscious that another hon. Member wants to speak, so I shall reflect only briefly on the issue of food poverty, which affects too many people not only in the Liverpool city region but across the country. The Central Liverpool food bank, which unfortunately is one of many in my constituency, has fed a total of more than 43,000 people, including 15,000 children. The number of people having to use the service has increased, because of an increase in the number of people being sanctioned. Many are children. Many people not only are using the food bank in a crisis, but have become chronic users because they cannot put enough food on the table for a sustained period of time.

I have raised the issue of food poverty before. In fact, I obtained the first debate on food banks in this House, in 2012. I also made a film about it called “Breadline Britain”. At that time, only a few hundred thousand people had to obtain emergency food aid. It is worth reiterating the point made earlier: the fact that more than 1 million people have had to get emergency food aid in the past year, in the sixth richest nation in the world. That is a stain on the national consciousness and I am ashamed to live in a country where that is the case. I am frankly appalled and disappointed that the figures are getting larger every year.

My hon. Friend the Member for Liverpool, Walton mentioned that I have been a long-term supporter of organisations such as Magic Breakfast, which helps schools provide children with breakfast. There are too many reports from teachers—and the number is increasing —of children sitting in school not having had breakfast. If it were not for those breakfast clubs, they would not be able to concentrate and learn properly.

The cuts that have been made are significant. It is not just a question of how much is in the pot; it is also a question of how it is distributed. We have been disproportionately affected because of the removal of the weighting for deprivation. I believe that the Government have washed their hands of the tough choices and passed them on to councils, as in the case of our city region and its people. Our early intervention grant was cut by 44% between 2010-11 and 2015-16. It is worth reminding the House that that grant is intended to support children and those most in need. It is no surprise, given that it has been savaged in that way, that people are struggling to get by.

As I said, it takes only one unforeseen event to push people over the edge into debt. That is why, according to the Children’s Society, nearly 2,500 children in my constituency are living in families that have problem debt. About a third of families with problem debt say that they have cut back on food in the past month. A third have cut back on heating and a third on clothing. Those are the basics of a decent life, and that is what is happening in this country in 2017. The tough choices being made in Britain today are whether to choose food over heating or heating over clothes, or to run deeper into debt. Children in poverty are more likely to fall behind in school, less likely to secure a job and more likely to experience mental and physical illnesses.

It does not have to be like that. We have heard from other hon. Members about the incredible charitable and voluntary sector efforts being made in the city region, but on their own, those valiant efforts are not enough. On behalf of all my constituents, young and old, and the people of the Liverpool city region, I urge the Minister to consider the issue of poverty seriously, and to outline exactly what the Government and his Department will do to address it properly.

[Mr George Howarth (in the Chair)]

Order. Before I call the next speaker, it may be helpful if I point out that I shall call the first of the Front-Bench speakers at 3.35 pm.

--- Later in debate ---

[Damian Hinds]

I am happy to, although I also want to make sure I respond to points raised by colleagues. It is the fact of the end of the PFI contract, which covers most of the estate, that gives the opportunity and indeed creates the imperative to review the entire estate because we see the estate all as one. The Telereal Trillium contract does cover most buildings, but of course there is a knock-on effect both ways through buildings that are not covered by that contract.

In Liverpool, we currently use just 66% of the space that we are paying rent for. Even if we go ahead with the changes we propose, Liverpool will still have one of the highest concentrations of jobcentres relative to other conurbations. When considering this question, our overriding priority has been the future service that we will offer our claimants. In every case in Liverpool, as elsewhere, we have sought to minimise disruption, moving existing jobcentres into nearby sites and co-locating with other services wherever possible.

[Luciana Berger]

Does the Minister not accept the point I made about Liverpool being disproportionately hit compared with any other city in England, with 40% of our jobcentres now earmarked for closure according to his plan? A not insignificant number of people are affected. In my constituency alone, 3,000 people will have to go to a new centre at least every two weeks. Thousands more have to access those two jobcentres. At least 3,000 people will have to do that. On that basis, does he accept that there is a disproportionate impact on the people of Liverpool? People not only in my constituency, but in others will be affected, as Members have said in this debate.

[Damian Hinds]

There are, of course, public consultations being run for both Edge Hill and Wavertree. As I was saying, even with the effect of these changes, there will still be a significant concentration of jobcentres in Liverpool compared with other major cities.

Oral Answers to Questions

Baroness Berger Excerpts

Monday 20th February 2017 Commons Chamber

[Damian Hinds]

First, ESA and IS claimants are not required regularly to attend the jobcentre in the same way that JSA claimants are. We want to look at outreach and other opportunities in working with partners. As the hon. Lady will know, the consultation closes on 28 February. On the overall approach for the city of Sheffield, this is about consolidating the amount of available space and using that space better to get a better deal for the taxpayer, while being able to provide enhanced services for customers. It will raise utilisation across Sheffield from 51% to 69%.

[Luciana Berger (Liverpool, Wavertree) (Lab/Co-op)]

In 2010, there were three jobcentres in my constituency. The coalition closed one in 2012, and now the Minister’s Government want to close the remaining two. Just under 3,000 people—not an insignificant number—have to access the jobcentre in my constituency at least every two weeks Why did his Department not conduct and carry out the full equality impact assessment before the closure of the consultation?

[Damian Hinds]

The proposals will raise utilisation across the city of Liverpool from 66% to 95%, which will make better use of buildings. Where movement from one jobcentre to another involves travelling less than three miles or 20 minutes by public transport, we consider it is reasonable to ask people to make such a move.

Jobcentre Plus Offices: Closure

Baroness Berger Excerpts

Monday 30th January 2017 Commons Chamber

[Caroline Nokes]

In many instances, co-location provides the best solution, exactly as my right hon. Friend has described, for claimants and indeed for our own staff. She will be aware that we have consulted jobcentre staff closely and looked at how we can best make sure that the new location for their roles fits with what they want, or, where essential, that they can be redeployed to other DWP roles.

[Luciana Berger (Liverpool, Wavertree) (Lab/Co-op)]

In 2010, I had three jobcentres in my constituency. Old Swan was closed by the Minister’s Department at the start of 2010, and now she wants to close the other two, in Edge Hill and Wavertree. My constituency has the 39th highest level of unemployment in our country. Why does she want to make it harder for the 2,950 people who want to access support but will have to pay £8.80 every month to do so?

Oral Answers to Questions

Baroness Berger Excerpts

Monday 9th January 2017 Commons Chamber

[Penny Mordaunt]

I agree with my hon. Friend absolutely. When I ask healthcare professionals who work in Department for Work and Pensions services what the single most significant transformative healthcare intervention would be, they say mental health support services for young people. The Prime Minister’s announcement on that was very welcome.

[Luciana Berger (Liverpool, Wavertree) (Lab/Co-op)]

The “Five Year Forward View for Mental Health”, which was published a year ago, contained two specific recommendations for the Department for Work and Pensions, one of which was on employment support. Will the Minister update the House on the progress on that specific recommendation?

[Penny Mordaunt]

There were two targets, but the Department has set out a range of initiatives. Good progress has been made on all fronts, including the development of specific mental health support for the services we run, such as Access to Work. Considerable work has been going on, as the Prime Minister referred to earlier today, but she also said that we need to pick up the pace on this issue, and I agree with her absolutely.

Oral Answers to Questions

Baroness Berger Excerpts

Monday 17th October 2016 Commons Chamber

[Damian Hinds]

I commend my hon. Friend for her work with the all-party group, which has been particularly effective. In jobcentres, the first work search interview provides the opportunity to identify barriers, including financial capability. Under universal credit, personal budgeting support can be offered in partnership with jobcentres, local authorities and other local service providers.

[Luciana Berger (Liverpool, Wavertree) (Lab/Co-op)]

I thank the hon. Member for Fareham (Suella Fernandes) for asking that very important question. The new Money and Mental Health Policy Institute, of which I am a member, highlighted that it is so much harder to recover from mental illness if one is in debt. Adults with mental health conditions are three times more likely to be in debt than adults without mental health conditions. What specifically is the Minister doing to ensure that people with a mental condition who are in receipt of benefits and in debt are supported appropriately?

[Damian Hinds]

The most important thing we do is work in partnership at a local level with mental health organisations such as Mind to increase understanding of jobcentre operations on these issues, as well as to extend help to individual claimants. It is very important to understand the full range of barriers and challenges that somebody may face.

Oral Answers to Questions

Baroness Berger Excerpts

Monday 1st February 2016 Commons Chamber

[Mr Duncan Smith]

We will publish the draft regulations shortly, although the Welfare Reform and Work Bill has to be passed first. I am very happy to discuss those elements. Of course, there are always exemptions for those who are most in need, and I am very happy to discuss that matter with my hon. Friend if he would like to come and see me.

[Luciana Berger (Liverpool, Wavertree) (Lab/Co-op)]

Last week, the Government were significantly defeated in the House of Lords over their plans to cut the benefits of sick and disabled people. More than half the people in the work-related activity group have a mental health condition. They face barriers getting into work as a result of their condition as well as stigma from employers. Will the Secretary of State now accept how utterly unfair and ineffective this proposed cut is, and abandon it?

[The Minister for Employment (Priti Patel)]

No one will lose out as a result of the changes we are making to employment and support allowance. Importantly, that means that there will be no cash losers. I think it is worth my reflecting on the point that the Secretary of State made, which is that this Government are focused on supporting those on ESA in a way that the previous Labour Government did not when they introduced the work capability assessment. That is why we have kept the WCA under review. We will announce the publication of a White Paper in the spring that will look into further reforms.

DWP Data

Baroness Berger Excerpts

Tuesday 21st July 2015 Commons Chamber

[Priti Patel]

I have already said that we will publish the data. [Interruption.] We were the first Government ever to publish such information, which we did back in 2012. This is work in progress: my officials are now working on the publication of the data.

[Luciana Berger (Liverpool, Wavertree) (Lab/Co-op)]

I think the public will be appalled that the Government have adopted the tone that we heard in the Minister’s response today. May I pursue the question put by my hon. Friend the Member for Blaydon (Mr Anderson)? The Minister said that we would have the data by the autumn. Having looked it up, I have established that autumn will begin on 21 September. Can the Minister confirm that she will come to the House during the two weeks following our return in September, make a statement, and hear our responses to it?

[Priti Patel]

As I have said, the data will be published. Once they have been published, I shall be happy to take questions about them from Labour Members and, indeed, all other Members.

Child Poverty

Baroness Berger Excerpts

Wednesday 1st July 2015 Commons Chamber

[Mr Duncan Smith]

My hon. Friend should know that in the last Parliament we put a significant amount of money into credit unions. It is our plan—we are determined about this—to get credit unions to expand and to work with them so that they become the key element for people on low incomes and others to be able to get decent support, including financial support. I recommend that all hon. Members set an example by making sure that they are members of credit unions.

[Luciana Berger (Liverpool, Wavertree) (Lab/Co-op)]

I note that the Secretary of State will remove any Government ambition to eradicate child poverty. On behalf of the hundreds and thousands of children who go to school having not eaten breakfast or who after the summer holidays turn up thinner because they have not eaten properly—many of whom actually come from working households—may I ask the Secretary of State what he will do to make sure that no child in our country is going hungry?

[Mr Duncan Smith]

We have provided universal free school meals and childcare measures allowing mothers to go to work. I say to the hon. Lady that under her party’s Government, in-work poverty actually rose, so she needs to look at her figures before lecturing us.

Oral Answers to Questions

Baroness Berger Excerpts

Monday 26th January 2015 Commons Chamber

[The Minister for Pensions (Steve Webb)]

I was beginning to feel unemployed until this moment. [Laughter.] The philosophy of the new Child Maintenance Service is that, wherever possible, we want to encourage people to sort things out for themselves if they can. The £20 charge is designed to encourage people to think before applying to the Child Maintenance Service. Where, however, there is an instance of domestic violence, for example, that £20 will be waived. We are undertaking research into the people who contact us and then do not use our services to ensure that effective maintenance arrangements are being put in place.

[Luciana Berger (Liverpool, Wavertree) (Lab/Co-op)]

T4. The Secretary of State has said that local authorities are choosing to give funds to local food banks. I can assure him that Mayor Joe Anderson in Liverpool does not relish having to spend £138,000 to tackle food poverty locally in Liverpool. Will the Secretary of State sit down with representatives from the Trussell Trust to help him understand how more than 1 million people are being forced to go hungry by the actions of his Department?

[Mr Duncan Smith]

The truth is that many local authorities are using some of the devolved social fund, which is a very good idea, and engaging with food banks to enable people to access them in the early part of their claim. That is happening up and down the country, and I think that is quite reasonable; it is what local authorities do to help people as best they can. Perhaps the hon. Lady is opposed to that because she thinks everything should be run centrally from the Government here. Well, they made a mess of it last time.

Personal Independence Payments (Liverpool Wavertree)

Baroness Berger Excerpts

Tuesday 1st July 2014 Westminster Hall

[Luciana Berger (Liverpool, Wavertree) (Lab/Co-op)]

It is a pleasure to serve under your chairmanship this afternoon, Mr Chope. I am grateful to have been granted this debate on the time taken to process personal independence payments in Liverpool, Wavertree. Concern in my constituency is significant. The cases that have been brought to my attention are appalling in their number and their nature. I am in the Chamber today to represent constituents who have come to me, some in real despair, and to ensure that their stories are heard. I am also grateful to the organisations that have contacted me to share their national experience on the issue: Macmillan Cancer Support, Citizens Advice and Mencap, to name but a few.

As the House heard yesterday, delays to personal independence payments are a problem not only for the people of Liverpool, Wavertree, but for people the length and breadth of the country, who are facing unacceptable waits before receiving money that they are entitled to and that they desperately need. PIP is a non-means-tested, non-taxable benefit available to people suffering from ill health or with a disability. It is intended to help the recipients cover the additional costs arising from their condition, whether in or out of work. Additional costs can include a taxi to the hospital, higher utility bills and equipment that is essential for independence.

PIP is replacing disability living allowance for people of working age. In February last year I opposed the Social Security (Personal Independence Payment) Regulations 2013, which legislated for the introduction of PIP, and I opposed what is now the Welfare Reform Act 2012 on Third Reading, but I am not in the Chamber to debate the ins and outs of PIP itself. I am here to highlight the ways in which the appalling handling of its introduction has brought distress, hardship and unnecessary pain to too many of my most vulnerable constituents. The debate is about individuals waiting months and months for a decision; terminally ill people being passed from pillar to post; and the sick and vulnerable being forced to use food banks, because the money that they are entitled to has not appeared. The debate is about common human decency, treating people with dignity and respect, and how the Government have failed to protect such fundamental principles.

In the limited time available, I would like to share with hon. Members some of my constituents’ appalling stories. We know that the phased introduction of PIP began back in April 2013, but six months later, in October 2013, the Department had made only 16% of the decisions it had expected to make by that time. The decision on my constituent, Mohammad Shafieian, should have been made, but was not. He originally made his claim in September 2013 and had to survive without the help he needed for eight months.

My constituent Thomas O’Donnell suffers from serious epilepsy, depression, arthritis and memory loss. He originally made his claim for PIP in August 2013. The months went on without him having an assessment, and he fell into financial difficulty. He was struggling to pay his rent and he could not afford his bills. By the time he came to me in March this year, Thomas was suicidal. Eight months on, he was still waiting for a decision. His epilepsy was causing him to have daily violent fits and he was surviving on just £30 a week. He did not have cooking or washing facilities in his home and he did not have any food. After months of my helping Mr O’Donnell navigate an impossible system and raising his case on the Floor of the House, he was eventually awarded the money he was entitled to, but eight months of waiting and the hardship and strain had taken a toll. His doctor confirmed that he was suffering from malnutrition. I am appalled that my constituent was suffering from malnutrition here in the United Kingdom in 2014.

Another constituent, Trudie Ann Birchall, made her claim for PIP on 20 November 2013, just after she had been diagnosed with cervical cancer. The Department for Work and Pensions was aware of her diagnosis, but it took Atos five months, until 7 April, to get around to assessing her. She was told after her assessment that her claim would be decided by 5 June, but that came and went, and she had to wait almost another fortnight to be informed of her entitlement.

The Minister’s Department has said that people with terminal illness should have their applications fast-tracked and a decision made within 28 days. What concerns me is that Ms Birchall’s case is not exceptional. Since the introduction of PIP, thousands of cancer patients have been left in the dark, with at least 4,500 of them waiting six months or more to find out even whether they will be awarded the benefit.

[Steve Rotheram (Liverpool, Walton) (Lab)]

Does my hon. Friend agree with my hon. Friend the Member for Stretford and Urmston (Kate Green), who said in yesterday’s debate something along the lines that the debate is not about the philosophy of welfare reforms, but about the way it is delivered? We have all seen in our advice surgeries examples similar to those my hon. Friend the Member for Liverpool, Wavertree (Luciana Berger) is outlining. Does she agree that it is simply wrong for our constituents to pay the price of this Government’s incompetence?

[Luciana Berger]

I thank my hon. Friend for his emotional contribution, which highlights the challenge facing too many of our constituents who come to our constituency surgeries to highlight the process they have had to go through and the weeks and often months of waiting. That is not acceptable.

I was talking about the impact specifically on cancer patients. It is appalling that we should treat them in this way, which is why I am delighted to have secured this debate to ask the Minister to explain what he and his Department will do about it.

[Stephen Twigg (Liverpool, West Derby) (Lab/Co-op)]

I congratulate my hon. Friend on securing this debate. Earlier this year on the Floor of the House, I raised the cases of two young women whose cases were brought to me by CLIC Sargent. They both have cancer and had been waiting seven months. One secured her PIP after my intervention. The other secured it because the Minister intervened when I raised the matter at DWP questions. The reality is that most people do not know that they can go to their MP, or that their MP can raise it with the Minister. Do we not need to sort out the system?

--- Later in debate ---

[Luciana Berger]

I thank my hon. Friend for his contribution. I am sharing with the Chamber a handful of cases on behalf of constituents who have given me permission to raise those cases. Other constituents have not given that permission because they are worried about the consequences and the impact it might have on their wait. He touches on an issue that was highlighted in a report by IFF Research, which was commissioned by Macmillan in late 2013. It investigated the impact of PIP on the financial status, standard of living and well-being of people living with cancer. It found that the majority of claimants had yet to reach an outcome and that they waited an average of just under four and a half months. A quarter of respondents in that study had been waiting at least six months.

Those delays are having a real and shattering impact on cancer patients. They mean that more than half of respondents had increased financial worries and 51% thought that the process had caused emotional strain. Two fifths were unable adequately to heat their homes and one in three thought that the delays had resulted in mental health problems, such as anxiety or depression. We are talking about some of the most seriously ill people in our communities, and I do not believe that people battling cancer should have to battle their own Government to obtain the financial support they need.

What about those who are too ill to fight for what is rightfully theirs? My constituent Tracey Lewis suffers from mental health problems and severe anxiety. She registered her claim for PIP in August 2013. She sent off her information in September and Atos confirmed receipt of it on 27 September 2013. She then heard nothing for six months—not a word. Tracey was too ill to battle against the system on her own, and only after an official complaint was made by the citizens advice bureau and I intervened was an appointment set up for her on 2 April 2014. Months down the line, Tracey is still waiting for a decision, and she is not alone.

My constituent Gillian Henderson submitted her claim in January 2014. Seven months later, she has still not had an Atos medical and still does not have a decision. Gillian suffers from severe sleep apnoea. Her disability is incurable and without the aid of her machine, which she must be hooked up to every night, she would stop breathing an average of 78 times an hour. Gillian was told by DWP a couple of months back that she would definitely be contacted for an assessment in June. It is now July, and she has still not heard anything.

Those are just some of the horrifying cases I have encountered from constituents who have given me permission to use their names and to raise their cases, but I am worried about those who have not given me that permission because they are too afraid. That is replicated in constituencies throughout the country, and it is unacceptable. Only a quarter of disabled people who have applied for PIP have had a decision. Statistics published early this month found that in the first 12 months of operation, DWP made decisions on 84,900 people who were seeking PIP. That is just under 7,000 decisions a month. DWP expects to assess 3.6 million people for PIP by 2018, but to reach that target at the current rate of 7,000 a month would take more than 42 years.

The situation does not seem to be getting better, and may be getting worse. We are now seeing delays of more than seven months for a decision, which is up from more than five months in December. People are facing major delays with both Atos and Capita to secure face-to-face meetings, and it is taking much too long for Atos and Capita to report back after assessments—sometimes three to five months.

The Department itself admitted in its annual report, which was published last week:

“The volume of assessments undertaken by providers on both contracts has fallen consistently below demand, with a detrimental impact on customer service and implications for forecast expenditure on sickness and disability benefits.”

The Public Accounts Committee inquiry, which reported earlier this month, also found:

“The unacceptable level of service provided has created uncertainty, stress and financial costs for claimants, and put additional financial and other pressures on disability organisations, and on other public services, that support claimants.”

The response from the Government to the distress that they have caused has been less than satisfactory. I wrote to the Secretary of State for Work and Pensions back in April highlighting my serious concerns about what appears to me to be a growing trend in long delays for PIP in Liverpool, Wavertree. The response I received did not commit to the action that I would have expected—in fact, it was pitiful, and it was the reason why I sought today’s debate.

I have some questions that I hope the Minister will respond to. What action is he taking to speed up all stages of the PIP process to ensure that benefit decisions are made on a timely basis? How does he plan to tackle the backlog of PIP applications that has arisen? What is he doing to ensure that his Department’s contractors provide an acceptable level of service to claimants? How does he intend to make the system easier for claimants going forward?

On behalf of Thomas, Mohammad, Trudie, Gillian and Tracey, and those who did not want their names shared with the House today, I have to say that the appalling delays that my constituents have faced, and the devastating impact that it has had on them, their families and their carers, echo a grim picture of what is going on right across the county. The chaotic handling of the PIP leaves serious questions about ministerial competence at the Department for Work and Pensions. I say that because anyone in the Chamber could need PIP in the future. I am ashamed to live in a country that is treating our most sick and vulnerable in this way. The state should be supporting people in their time of need, not making them feel worse, and I look forward to hearing from the Minister how he is going to put it right.