Rail Cancellations and Service Levels

Louise Haigh Excerpts

Thursday 1st December 2022 Commons Chamber

[Louise Haigh (Sheffield, Heeley) (Lab)]

(Urgent Question): To ask the Rail Minister if he will make a statement on rail cancellations and services, in particular across the north and nationwide.

[The Minister of State, Department for Transport (Huw Merriman)]

I thank the hon. Lady for her urgent question, which gives me the opportunity to set out the Government’s disappointment with the experience of many passengers, not just across the north, but in other parts of the country. We recognise that current performance is not acceptable and is having a significant effect on passengers and the northern economy.

I will focus on two operators to set the scene. The first is TransPennine Express services. TPE services have been impacted by a number of factors, including higher than average sickness levels among train crew, the withdrawal of driver rest day working, which is the option for drivers to work their non-working days as overtime, the withdrawal of conductor rest day working and other overtime working, and strike action on Sundays and some Saturdays since mid-February under a formal RMT union dispute.

TransPennine Express had a formal rest day working agreement with ASLEF that was due to expire in December 2021. The rates of pay under that agreement were 1.75 times the basic pay with a minimum of 10 hours paid, the most generous such agreement in the industry. In December 2021, TPE approached ASLEF seeking to extend the existing agreement. Rest day working forms no part of the terms and conditions, so either side is free to refuse or enter into the agreement when it expires.

On this occasion, local ASLEF officials refused to extend the agreement and sought to negotiate different terms. In the absence of a new agreement, drivers withdrew their rest day working when the existing agreement ended, and further offers have not materialised into an agreement. TPE is undertaking an intensive programme of crew training to eliminate a backlog of pandemic-induced route knowledge loss and delayed traction training, and to prepare the business for timetable changes such as the Manchester recovery taskforce December 2022 change.

Turning briefly to Avanti, the primary cause of recent problems with Avanti train services has been a shortage of fully trained drivers. It is a long-standing practice for train companies to use a degree of overtime to run the timetable, to the mutual benefit of staff and the operators. Avanti was heavily reliant on drivers volunteering to work additional days because of delays in training during covid. When volunteering suddenly all but ceased, Avanti was no longer able to operate its timetable. However, nearly 100 additional drivers will have entered formal service this year between April and December, and Avanti West Coast has begun to restore services, focusing on its key Manchester and Birmingham routes.

I will end by saying that we need train services that are reliable and resilient to modern-day life. While the companies have taken positive steps to get more trains moving, they must do more to deliver certainty of service to their passengers. We will fully hold them to account for things that are within their control, and we look for others to be held to account on matters that are outside of the train operators’ control.

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[Louise Haigh]

I thank you, Madam Deputy Speaker, and Mr Speaker for granting this important urgent question. Rail services across the north are once again in meltdown. Today, almost 40 services have been cancelled on TransPennine Express alone—and those are just the published figures, because they were cancelled overnight. People are cut off from jobs and opportunities, investors I spoke to this morning in Manchester are thinking twice about investing in the north, and businesses are unable to recruit because their potential employees simply cannot rely on the train to get to work. The damage that this fiasco is doing is enormous, and in just 11 days, major timetable changes are due to come into force. I do not say it lightly, but if this were happening elsewhere in the country, the Government would have taken far greater action by now. Instead, they have—not just for weeks, but for months and years—forced the north to settle for a sub-standard service and to accept delays, cancellations and overcrowding.

Not only did Ministers allow that, but they actually rewarded the abject failure of the operators. Six years ago, TransPennine Express had exactly the same issues it faces today. Then, as now, it blamed staff shortages and rest day working. It said six years ago that it would recruit drivers and improve resilience, but here we are again, in crisis—and the public are paying the price. Have the Government sanctioned operators or demanded improvement? No. They continue to reward failing operators such as Avanti West Coast by extending their contracts. Yesterday, it was revealed that they signed off a decision for Avanti to hand over £12 million in taxpayers’ cash as dividends to its shareholders.

Enough is enough. We cannot continue like this. It is time for Ministers to take action. Will they put operators on a binding remedial plan to fully restore services or face penalties and withdrawal of the contract? Will they claw back the taxpayers’ money that Ministers have allowed to flow out in dividends? Can the Minister confirm whether the Secretary of State is preventing an offer on rest day working between operators and unions? Enough is enough. We cannot continue like this.

[Huw Merriman]

I agree with the hon. Lady: we cannot continue like this. That is why we have set in place a series of talks and negotiations aimed at changing working practices so that train operators are not reliant on seeking the approval of workforce to run a seven-day operation. That just does not work for anyone—management, workforce or, indeed, passengers—because the train operators are then required to seek the voluntary assistance of workforce to work on certain days. The hon. Lady says that we cannot carry on like this and that enough is enough, so I hope that she will join me in pushing for reforms.

With regard to Network Rail reforms, a 4% plus 4% offer has been put on the table. That can be self-funded and allow workforce to move to better, more modern working jobs with more interaction with and assistance for passengers, and a better experience for workforce and the passenger. Yet we have been unable to reach an agreement. The hon. Lady refers to timetable changes. Those are vital for us to increase the number of Avanti services again, but if we have industrial action in December, it will be even more challenging to put them in place.

I join the hon. Lady in saying that enough is enough and that we need change. This Government are seeking to implement change, but as Opposition Members will know, that cannot be dealt with unilaterally. It requires the agreement of the unions to modernise and change working practices. That will give train operators the ability to roster on a seven-day working basis and to see training go through on a much swifter basis. We will then have the workforce in place and the resilience. I call on the hon. Lady to not just talk about the fact that we need change, but to work with us and to influence the unions to get that change delivered.