Service Complaints Commissioner (Fourth Annual Report)

Lord Robathan Excerpts

Thursday 24th May 2012 Written Statements

[The Parliamentary Under-Secretary of State for Defence (Mr Andrew Robathan)]

I am pleased to publish today the MOD’s formal response to the Service Complaints Commissioner’s (SCC) fourth annual report on the fairness, effectiveness and efficiency of the service complaints system. A copy will be placed in the Library of the House.

The formal response sets out the work undertaken by MOD and the services in 2011, and the further work planned to review the service complaints process, including as part of that work consideration of recommendations made by the SCC in her 2010 and 2011 reports which fall within the scope of the review.

MOD and the services are committed to ensuring members of the armed forces and their families have a complaints system which is fair, effective and efficient and is one in which they can have confidence. We have made good progress and will continue to learn from our experiences of the process and identify where and how we can make further improvements to the manner in which we handle complaints.