Oral Answers to Questions

Lord Maude of Horsham Excerpts

Wednesday 20th March 2013 Commons Chamber

[Mr Barry Sheerman (Huddersfield) (Lab/Co-op)]

3. What steps he is taking to utilise innovative design to increase the effectiveness and quality of public service delivery.

[The Minister for the Cabinet Office and Paymaster General (Mr Francis Maude)]

The Government are implementing an ambitious programme of public sector reform. From welfare to education, we are changing the way services are delivered to the public. We are opening up policy making, ensuring that policy is made with implementation in mind. To improve the quality of public services, we are backing new delivery models, such as public service mutuals, and redesigning services to be digital by default.

[Mr Sheerman]

Is the Minister aware that too many people still think that good design means a beautiful table or chair or a new piece of architecture, such as the Shard? There is a whole body of expert design capacity in this country that could help design services, particularly public services. Will he, his Department and the Government wake up to the fact that good design, as shown in a new publication from the Design Commission, could help recovery in this country?

[Mr Maude]

I agree with everything that the hon. Gentleman says except his assumption that we are not already doing this. I know he is a member of the Design Commission, which produced that excellent publication; it is in fact very complimentary about a number of initiatives that the Government have taken, including the creation of the Government Digital Service, which is committed to ensuring that as we reform the delivery of public services, they are designed around the needs of the user rather than, as has far too often been the case, designed to suit the convenience of the Government.

[Mr Gary Streeter (South West Devon) (Con)]

Given that all public services are going to be under financial pressure for the next few years, is my right hon. Friend happy that enough sharing of best practice is taking place to find new, innovative ways to do more with less?

[Mr Maude]

No, I am not happy that we are yet doing enough, but we are doing more. We are establishing a series of What Works organisations that will exist to share best practice and experiences. We have also set up the commissioning academy, an unexpected by-product of which is that it brings together public service deliverers from all over the public sector who network and share experience, which is already proving extremely beneficial.

[Jon Trickett (Hemsworth) (Lab)]

On the subject of innovative public service design, the Minister abolished the Central Office of Information and sacked hundreds of staff while simultaneously increasing the number of spin merchants in his Department and others. Meanwhile, he put the Government Information Service out to tender, with contracts valuing £520 million, millions of which then went to a company which he himself had chaired in the past, although I accept that he took no part in letting that contract. There are many ways of describing this chain of events. Does he agree that intelligent design is not one of them?

[Mr Maude]

We did dismantle the Central Office of Information, which was overloaded with 750 people who were not doing enough useful work. We cut down massively on the previous Government’s gross overspend on marketing and advertising, which was throwing money out of the back of a lorry wholly ineffectually. We therefore needed a lot fewer people in the Government communication service. Our own press and media operation in the Cabinet Office is smaller than what we inherited from the previous Government despite the fact that it has to service the Deputy Prime Minister as well as other Ministers and the Prime Minister.

[Anas Sarwar (Glasgow Central) (Lab)]

4. What recent steps he has taken to address barriers to small and medium-sized enterprises participating in Government procurement.

--- Later in debate ---

[The Minister for the Cabinet Office and Paymaster General (Mr Francis Maude)]

My responsibilities are the public sector Efficiency and Reform Group, civil service issues, the industrial relations strategy in the public sector, Government transparency, civil contingencies, civil society and cyber-security.

[Jonathan Ashworth]

I thank the Paymaster General for his answer. When I talk to voluntary organisations across Leicester, many of those that took part in the future jobs fund tell me that it had a positive impact. Today, we have seen unemployment across Leicester rise again. The chief executive of the National Council for Voluntary Organisations recently called the Work programme

“a slow motion car crash”.

When are we going to have a scheme to get our young people back to work that truly harnesses the expertise of the voluntary sector?

[Mr Maude]

It would have been nice to hear the hon. Gentleman celebrating the rise in employment and the fact that since the election 1.25 million new jobs have been created in the private sector. It would be very good if he and his colleagues would occasionally support that.

[Karen Lumley (Redditch) (Con)]

T2. Will my right hon. Friend assure me that the residents of Redditch will not suffer too much today from the strike action by the Public and Commercial Services Union?

[Mr Maude]

I am happy to be able to tell my hon. Friend that the latest numbers suggest that fewer than 95,000 civil servants went on strike today. The leadership of the PCS, who are not serving their hard-working members at all well, claimed this morning that 250,000 civil servants were on strike. That was simply untrue—it is fewer than 95,000.

[Mr Gareth Thomas (Harrow West) (Lab/Co-op)]

On 5 March, Sir George Cox published his independent review into “Overcoming Short-termism within British Business”. The report concluded, among other things, that Cabinet Office-led procurement in the public sector is failing, with long-term strategic issues for the UK Government not a part of Government procurement thinking. When does the Minister plan to put that right?

[Mr Maude]

We inherited a position that was exactly as the hon. Gentleman describes from the Government of whom he was a member. We have already improved matters significantly by publishing forward pipelines in a number of sectors so that British suppliers can tool up to bid effectively. We have cut procurement times and costs dramatically so that it is easier and cheaper for businesses to bid and win that business. It is a very great pity that his Government did not get on and do some of that themselves.

[David Rutley (Macclesfield) (Con)]

T3. Can my right hon. Friend confirm that the big society awards help highlight the important work of community groups, just as the 2012 award did for the Street Angels initiative, which helps make night life safer in Macclesfield and in hundreds of towns and cities across the country?

--- Later in debate ---

[Graeme Morrice (Livingston) (Lab)]

Can the Minister explain why his Government have failed to bring forward robust proposals for a statutory register of lobbyists given that the public want one, the lobbying industry wants one and the Government promised one?

[Mr Maude]

An announcement will be made shortly, but it is worth pointing out that the hon. Gentleman’s party was in power for 13 years and did the square root of nothing on this.

[Stephen Phillips (Sleaford and North Hykeham) (Con)]

T5. What services have been affected by the PCS strike today? Does my right hon. Friend agree that responsibility for the strike lies exclusively with the PCS leadership?

[Mr Maude]

That is exactly right. I can confirm that there has been minimal impact on public services and that the public will have been inconvenienced to a very small extent by today’s strike. The borders at the airports and ports have been properly manned, queues have been minimal and I am delighted to say that at Birmingham airport alone, there have been significant seizures of illegal drugs to the benefit of protecting the public.

[Tristram Hunt (Stoke-on-Trent Central) (Lab)]

T4. Today’s shambolic, reactionary Budget will put the Labour party another step closer to government. Now that we have a fixed-term Parliament, will the Minister lay out a proper timetable for Opposition access to the civil service so that we can clear the mess up?

[Mr Maude]

I am afraid that I did not hear a single word that the hon. Gentleman said—[Interruption.]

[Mr Speaker]

Order. In the remaining couple of minutes, let us have a courteous audience for Mr Halfon.

[Robert Halfon (Harlow) (Con)]

T6. Does my right hon. Friend agree that local trade unions are very much part of the big society? Does he support the vital work of USDAW, which is fighting for fair pay and conditions for Tesco workers whose jobs are under threat following the announcement of the closure of the Tesco depot in Harlow?

[Mr Maude]

Of course, responsible trade unionism has a proper role to play in Britain’s big society. What we object to is the irresponsible leadership of unions such as Unite, Labour’s biggest donor, which is taking strike action today in support of the wholly unrepresentative PCS leadership, whose sway with its members has fallen to the extent that the turnout in the strike today has been the lowest at any time since the election.

[Ann McKechin (Glasgow North) (Lab)]

T7. It has been reported that half of charities are planning to cut their work force or expenditure in the next 12 months. What real steps will the Minister take to help those charities to carry out the valuable work that they do throughout our country?

[Mr Maude]

The hon. Lady will know that, to give one example, my right hon. Friend the Justice Secretary is proposing to open up the whole of rehabilitation services so that particularly charitable and voluntary organisations and social enterprises will be able to bid on a payment-by-results basis to win that business. We have created a growing social investment market, supported by big society capital, which will enable those groups to get for the first time access to capital to fund those projects.

The Prime Minister was asked—