Courts and Tribunals (Online Procedure) Bill [ Lords ]

Lloyd Russell-Moyle Excerpts

Committee Debate: 1st sitting: House of Commons
Tuesday 23rd July 2019 Public Bill Committees

[The Parliamentary Under-Secretary of State for Justice (Paul Maynard)]

It is a pleasure to serve under your chairmanship, Sir Gary. It is important to recognise, as we all do, that the eyes of the world and the nation are upon us in this room, as we are the most important political event of the day. I am sure we will try to live up to that level of scrutiny.

As we are considering the entirety of clause 1, I will make a few preliminary comments. The clause deals with the foundations of the new approach to the online procedure. It provides that there are to be online procedure rules that require specified civil, family or tribunal proceedings, including proceedings in employment tribunals, and that the employment tribunal should be subject to the online procedure. It allows those kinds of proceedings to be initiated, managed and resolved by electronic means. Rules may provide for all or any part of the procedure for conducting proceedings online, including starting and defending proceedings or participating in hearings. Different rules may be made for different proceedings and for circumstances in which rules are not to apply or cease to apply. This allows flexibility and proportionality in giving effect to all procedure rules and ensuring that the right types of proceedings are supported by the right types of rules.

The clause also permits rules to provide for specified proceedings to be taken in a different court or tribunal from the one that would normally take them, and for central proceedings that would normally be heard in different courts or tribunals to be taken together. To ensure that the online procedures rule committee works for the benefit of all users, the power to make these rules is to be exercised in so far as it ensures that the procedure is accessible and fair, the rules are simple and simply expressed, disputes are resolved quickly and efficiently, and the rules support the use of innovative measures on resolving disputes.

The requirement for clear, accessible, simple and intelligible rules will make it easier for ordinary court users to navigate the system and access justice. Although the rules have been designed to be of particular benefit for ordinary court users, we expect them to be equally helpful for IT technicians and legal practitioners to make overall sense of the underlying framework of the IT and online service. It also strengthens the emphasis on innovative methods of dispute resolution, which might include online tools that support parties in resolving their issues without having to resort to a formal court hearing. The Government believe that these innovative methods are likely to widen access to justice further, to a wider cohort of users than now.

The clause also requires that when the committee make the rules, it must have regard for

“the needs of those who require support in order to initiate, conduct, progress or participate in proceedings by electronic means”,

to ensure that the committee is always aware of people who are digitally disadvantaged. Clause 1 specifies that if the online procedure rules require someone to participate in proceedings by electronic means, the rules must also provide for them to participate by non-electronic means. That was an amendment that the Government added in the House of Lords, and it demonstrates our commitment to paper proceedings.

Clause 1 gives effect the schedule 1, which deals with practice directions. These powers are similar to those that are currently provided in the Civil Procedure Act 1997, the Courts Act 2003, the Tribunals, Courts and Enforcement Act 2007 and the Employment Appeal Tribunal (Amendment) Rules 1996. The powers will enable the Lord Chief Justice or his nominee, with the approval of the Lord Chancellor, to issue practice directions in civil and family proceedings to which online procedures apply.

Amendment 1, which stands in the name of the hon. Member for Bolton South East, is designed to to give users the ability to opt out of using online services at any time, and switch instead to a paper route. Our ambition is to develop online services that are so easy to navigate that, over time, digital channels will become the default choice for the majority of our users. Nevertheless, I absolutely agree that it is right to ensure that people can choose a paper option at different stages throughout proceedings, and vary that choice at different points where that is their preference. I must clarify that the Bill already provides for this—indeed, we amended the Bill in the other place to ensure that this is absolutely clear.

Subsection (6), inserted by the Government amendment in the other place, provides that

“Where Online Procedure Rules require a person to initiate, conduct, progress or participate in proceedings by electronic means”,

the rules

“must also provide that a person may instead choose to do so by non-electronic means.”

Litigants will not be tied to a particular channel. There is nothing in the Bill that requires a litigant who begins proceedings online to continue to do so throughout the entirety of their case. The Government are aware that some litigants might be less able or confident in using some parts of our digital services, so we will allow them to transact with us easily via a mix of paper and digital channels. To be clear, litigants will be able to choose to use paper or online options at different points during the same proceedings if they wish to do so, and Her Majesty’s Courts and Tribunals Service’s approach is built around providing and supporting that choice. The amendment is therefore unnecessary. It does not add anything to the Bill, so I urge her to withdraw it.

[Lloyd Russell-Moyle (Brighton, Kemptown) (Lab/Co-op)]

rose—

[The Chair]

Order. Mr Lloyd Russell-Moyle has caught my eye. It is usually preferable to speak before the Minister responds and then he can respond to your excellent points as well.

[Lloyd Russell-Moyle]

Thank you, Sir Gary. I am sorry for catching your eye a bit late.

The point of amendment 1 is to spell out in the text of the Bill that there is the ability to change pathways of submission during a proceeding. What the Minister has said is reassuring, but we are to have a new Government, probably with many new Ministers, in a few days’ time, and the Bill will last for many generations, so it is prudent to ensure that in 10 or 20 years’ time, when new online systems have superseded the online systems that the Minister talks about, it is very clear in the text of the Bill that people can still change. The amendment is friendly rather than hostile. It does not take anything away, so the Government could simply accept it rather than ask for it to be withdrawn.

[Daniel Zeichner (Cambridge) (Lab)]

I, too, apologise for rising at the wrong point, Sir Gary.

I support this friendly amendment. Last year when the Government considered the future of the magistrates court in my city of Cambridge, I visited the courts. A comment consistently made was that new technology was not always reliable. Is the Minister confident that any new system will be robust? In the absence of such confidence, having an alternative is reassuring for many people.

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The off-the-record general advice and assistance that lawyers provide people in the civil and criminal courts—not because they are their clients or anything, but to assist—will essentially go away when there is more and more reliance on online. Therefore, it becomes even more important that people who are digitally excluded or are in financial difficulties can access advice and support, because they will not have the advice, assistance, help, or friendly signposting that they can normally get in the courtroom. That is why I have tabled the amendment.

[Lloyd Russell-Moyle]

We’ve all experienced it haven’t we? We have all phoned up a Government helpline, waiting hours on hold while listening to crummy music. When we see our phone bill afterwards, it is in the tens, hundreds, or—for one of my constituents who has used immigration helplines—thousands of pounds, when all we are trying to do is access Government services. We have had numerous scandals in the past, including universal credit helplines charging extortionate amounts.

I am sure that, in a moment, the Minister will say that he does not want to tie the hands of the new-spangled committee that he is setting up, the truth is that committees and processes have time and again failed the poorest in this country. Those committees have failed them because they are populated by people who think it is not a problem to spend a few pounds on a telephone line, or who have an all-inclusive package. They very often do not understand the day-to-day concerns of our poorest constituents. I am not making a presumption about who will make up the committee, but looking at what has happened in the past with numerous telephone helplines.

An amendment that includes a provision for free access to telephone help and support, but is not limited to that—one that also ensures a telephone cannot be the only method of non-digital engagement—is important. It is important because, in the past, we have seen similar processes fail and our constituents charged extortionately. I therefore support the amendment.

[Ian C. Lucas (Wrexham) (Lab)]

I support my hon. Friend. As a former practising solicitor, I have always thought it is very important to get things in writing—I often give that piece of legal advice.

The development of phone lines and helplines, as described by my hon. Friend, is unhelpful. There are no obligations in the clause on the nature of the support given to those who use the system. That leads to what is out of order in the broader support system within the legal aid structure, but we need to be much more specific about the range and type of support that will be given to people. They have real needs, and are just as entitled to use the justice system as are people of very considerable means.