Post Office Horizon: Redress
Liz Saville Roberts Excerpts(1 month, 3 weeks ago)
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Jonathan Reynolds
I thank my hon. Friend for her question and recognise her contribution on this issue over many years. She is right to say that the appeals process I am announcing today will be run in-house by the Department for Business and Trade. Obviously, information will need to be provided by the Post Office, but an in-house scheme will be delivered. On redress, we are all following Sir Wyn William’s inquiry closely. We will need that to conclude and essential information will come out of it. After that, there will need to be a way to ensure that those findings, whatever they may be, are honoured in full and that we learn from them. In a number of cases, there is a need to hold people to account for their actions throughout the scandal.
Liz Saville Roberts (Dwyfor Meirionnydd) (PC)
Dewi Lewis of Penrhyndeudraeth is a former sub-postmaster who endured four months of imprisonment and had to wear a tag for another four months for a crime he never committed. He has not wanted me to raise his case in the Chamber before, because he said that to have his hopes raised and then dashed would destroy him: two weeks ago, he got a letter, I am glad to say, to say that his convictions were quashed. But the damage that has been done to the reputation of the Post Office in rural Wales is now so immense that people are no longer prepared to work in post offices. I welcome that the Secretary of State says that he believes the business model is no longer fit for purpose, but how can we be sure that we will have strategic planning to serve those communities that were once served so well by people like Dewi Lewis?
Jonathan Reynolds
I recognise very much what the right hon. Member is saying. I have had personal friends who were directly affected by this issue. Even though I was their MP as well as their friend, they did not feel able to tell me about it because they were so concerned about the impact on their reputation—they could not even tell a friend who was a Member of Parliament, even though the issue was clearly affecting their lives very significantly. I am sure that, like me, she has had situations where there is one provider of postal services in a relatively rural area—I represent Greater Manchester as it gets out towards rural Derbyshire—and people want the service to continue, but for various business reasons the provider is moving on. It is sometimes hard to find someone willing to take that business on, not just because of the scandal, but because of the business model. I assure her that the work we are already doing is about the future and recognising that, and making sure we have people in charge who recognise that that has to change. It is going to be a substantial piece of work for me and the Minister, but it is essential. We could not just provide redress for this scandal, without looking to the future and making sure we get this right.
Post Office Ltd
Liz Saville Roberts Excerpts(9 months, 1 week ago)
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Kevin Hollinrake
Yes, I can confirm that there was no severance payment. I do not think it is fair to say that we do not think the arm’s length model works. Clearly, we have the right to terminate the chair’s position, which is what we have done.; that is part of the current governance process. Of course, individuals are important, and having the right individual leading the board is very important. We did not think that was the case prior to this weekend, which is why we took the action that we did. We are very keen to appoint the right person to help make the cultural changes within the Post Office that we all want to see.
Liz Saville Roberts (Dwyfor Meirionnydd) (PC)
Diolch yn fawr, Llefarydd. The effects of the Horizon scandal and Post Office business practices are still hurting our communities. The post office in Nefyn closed partly because staff no longer trust the computer systems, which I bet is happening in countless communities. I have asked the Post Office to provide an outreach van in Nefyn if no business at all is willing to provide that service—as appears very likely, because I have asked businesses; last week, the Post Office said no. Will the Minister guarantee the people of Nefyn that this, the oldest and second largest town in Llyn, will again have post services in the town?
Kevin Hollinrake
I am very happy to take that point up with the right hon. Lady, and to meet her to discuss it. It is very important that our citizens—our consumers—have confidence in the Post Office. That has certainly been the experience in my patch: people have been outraged when there is a closure, so the general public definitely have some confidence in the service. The Horizon system is being replaced. As far as I know, there has never been a case of a customer losing out because of the Horizon system, but I am very happy to meet the right hon. Lady to discuss her case in Nefyn.
Post Office Horizon Scandal
Liz Saville Roberts Excerpts(10 months ago)
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Urgent Questions are proposed each morning by backbench MPs, and up to two may be selected each day by the Speaker. Chosen Urgent Questions are announced 30 minutes before Parliament sits each day.
Each Urgent Question requires a Government Minister to give a response on the debate topic.
This information is provided by Parallel Parliament and does not comprise part of the offical record
Kevin Hollinrake
I thank my hon. Friend for his remarks and his question. I am pleased that Paula Vennells has handed back her CBE. It was absolutely the right thing to do. As part of the inquiry, at some point we will of course identify who was responsible—individuals and organisations. In terms of corporate fraud, the beneficiary to some extent was the Post Office. Of course, the Post Office had to be funded by the Government to make the payments, so it is difficult to see how we would get the money back from the Post Office. There are other organisations, such as Fujitsu. I have talked about that previously, and we will look at that once the inquiry has concluded.
On scrutiny, many Ministers and officials will ask themselves questions about what happened. It is our job to ask the key questions at the right time and not necessarily to take the first answer we are given. We should push back and ensure that we get to the bottom of the issue. There is no question but that there were failures. I will not identify who failed, but many people will be asking themselves serious questions. The inquiry may well identify where we could have done things better.
Liz Saville Roberts (Dwyfor Meirionnydd) (PC)
Former Plaid Cymru councillor Noel Thomas’s 16-year quest for justice has had enormous repercussions for him and his family. He faced imprisonment, bankruptcy and the loss of his home. He describes his nine months in prison as “hell on earth”. Noel’s story has also had repercussions throughout north-west Wales. I know of people who will not work on post office counters. That has meant that some communities have lost their post offices. Not only have individuals suffered agony, but communities have lost essential facilities. What assessment has the Minister made of the loss of post offices following the scandal, and the effect on communities, particularly rural communities?
Kevin Hollinrake
On behalf of the Government and the Post Office, I apologise for what happened to Mr Thomas, who obviously featured very heavily in the programme. It was such a moving story, and anybody watching would have been moved to tears by what happened to him and others.
Individual sub-postmasters lost their reputation, and they can get compensation for that, but the right hon. Lady is right to say that the post office network itself may have suffered some loss of reputation. I still believe that our post office network is hugely valued, and that citizens and constituents hold it in very high regard. To make sure that we have suitable post office provision around the country, the key thing is to ensure that post offices are financially viable and sustainable. We are working very hard on that. For example, we are encouraging the Post Office to take a firmer line in negotiations on the banking framework, which is a significant revenue opportunity for the network, and on parcel hubs. We see a bright future for the network, but it is vital that we draw a line under this scandal before we secure that future.