Driving Test Availability

Lilian Greenwood Excerpts

Wednesday 16th October 2024 Westminster Hall

[The Parliamentary Under-Secretary of State for Transport (Lilian Greenwood)]

I congratulate my hon. Friend the Member for Bracknell (Peter Swallow) on securing this debate and setting out so clearly the challenges his constituents face; I also thank all hon. Members who have contributed on behalf of learners and driving instructors in their constituencies. We heard compelling contributions from the hon. Member for Strangford (Jim Shannon), my hon. Friends the Members for Hastings and Rye (Helena Dollimore), Reading Central (Matt Rodda), Portsmouth North (Amanda Martin), Kettering (Rosie Wrighting), Telford (Shaun Davies), Sittingbourne and Sheppey (Kevin McKenna), Carlisle (Ms Minns), the hon. Member for Wimbledon (Mr Kohler) and the shadow Minister, the hon. Member for Mid Buckinghamshire (Greg Smith).

A full driving licence can give the holder so many opportunities. Drivers can access education and jobs. I recognise that being unable to book a test can hold people back, and that is unacceptable because we want to boost growth and opportunities. Driving gives freedoms to so many people up and down the country, although I agree wholeheartedly with my hon. Friend the Member for Newcastle-under-Lyme (Adam Jogee) that we need much better public transport, too, to give young people a choice of transport options. Not everyone is able to drive.

Nearly everyone who has a full driving licence will have a story about when they learned to drive and took their test. It is part of our culture and a rite of passage. However, the current situation for many learners in this country is simply unacceptable. That includes Molly, the constituent of my hon. Friend the Member for Bracknell, and many others who have been referenced in this debate. Some have to travel long distances for a test or pay extra to try to get to the front of the queue. It takes far too long for those who are ready to take their driving test to book that practical test appointment. Drivers who are ready to pass should be able to take a test quickly and easily without paying more or travelling far. This issue is a priority that the Secretary of State and I take seriously. Members will recall that the Secretary of State made visiting DVSA in Bristol to discuss solutions an early priority. Work is ongoing and, yes, we are determined to solve it.

Practical test waiting times remain high because of increased demand. That demand has translated into the longest waiting times for driving tests in many years despite the DVSA making available a near-record 2 million tests last year. That pent-up demand has also led to a change in customer behaviour: the scramble for bookings often leads to undesirable outcomes. People book tests miles away from where they live just to get a test on the system in the hope of changing it for one closer to home at a later date. They cannot always do that, and sometimes they end up taking a test a long way from home, as hon. Friends have described. This change in booking behaviour prevents those ready to take their test from booking at their nearest test centre, where waiting times have gone up. As well as being inconvenient, so-called test tourism has an environmental impact.

An even bigger issue is learners taking a test before they are ready to pass. That seriously reduces their chances of passing, so they need to take a second and maybe even a third or fourth test. That creates extra demand and adds to the issue that DVSA is working so hard to resolve. It also creates potentially unacceptable additional risks for driving examiners and the public. Longer waiting times for a driving test also result in learners paying significantly more than the test fee to unscrupulous opportunists who are preying on them and taking advantage of their need to take a test as soon as they can.

In January 2023, DVSA changed its booking service terms and conditions to prevent anyone selling tests at a profit. Since then, DVSA has issued 313 warnings, 766 suspensions and closed 705 business accounts for misuse of its booking service. But there is more to do. All the while, that leaves people who are ready to pass with fewer options and a longer wait. We want learners who are ready to pass to be able to take their test quickly and easily at a convenient location. We do not want them to feel the need to make difficult decisions and compromises when taking a practical test.

We need concrete measures that will make a real difference. That is why we have asked the DVSA to look at how its tests are booked and managed. We want a test booking system that supports learners to plan the learning-to-drive process properly, that gives them the confidence that they will be able to get a test when they need one, that is easy to use and protects them from being ripped off.

We are working hard on all those measures. In the meantime, DVSA has been working hard to make more tests available. At any given time, around half a million tests are booked on the system. As a result of DVSA efforts to increase capacity, around 90,000 tests are available within a 24-week booking window, but more needs to be done. DVSA has recruited and is training 250 new driving examiners this year, and is working to recruit and train another 200, focusing on areas where demand is highest. Of course, we also need to retain those driving examiners. Previous poor industrial relations will not have helped in that regard.

If we are successful in recruiting those 450, that will be 20% more examiners overall, and a much-needed boost to test capacity for those learning to drive. I can update my hon. Friend the Member for Bracknell on driving examiner numbers in his nearest test centres. In Slough, there are currently six. Based on our latest recruitment campaign, we are aiming to recruit four, to take that to 10. In Reading, there are two. There is one new entrant driving examiner awaiting a training course. The aim is to recruit a further five. In Farnborough, there are nine; the DVSA is aiming to recruit a further three to take that to 12. If we are successful in doing that, it will obviously make a big difference.

On top of that, the DVSA is continuing to conduct tests outside regular hours, including at weekends and on public holidays, and buying back annual leave from driving examiners. I cannot remember which hon. Friend asked me, but driving examiners do travel to other test centres with higher waiting times, to try to bring them down. Of course, I recognise that is not the long-term answer.

DVSA’s Ready to Pass? campaign supports learner drivers by offering free resources to assess their test readiness and encourage them to take more lessons, if required. When the pass rate is less than 50%, we know that too many people are taking the test a bit too speculatively, when they should be doing it when they are ready. I completely understand how this has come about, with people booking a test before they have even started taking any lessons. We also know that learners who undertake a mock test are far more likely to pass their test, so I urge hon. Members to direct their constituents to the Ready to Pass? campaign and its very useful advice.

It is probably outside the scope of today’s debate, but if my hon. Friend the Member for Carlisle would like to pass on the details of her constituent who is facing a delay in renewing their licence and is waiting for medical tests, I will happily look into it.

[Jim Shannon]

I had a question about whether the Minister has had contact with the Minister for Infrastructure in the Northern Ireland Assembly to exchange ideas on how best to address these things together.

[Lilian Greenwood]

No debate would be complete without an intervention from the hon. Member. I have not yet had the opportunity to meet his colleague to discuss this issue, but I would be very willing to do so.

That reminds me that I wanted to respond to the question from my hon. Friend the Member for Reading Central. The DVSA is aware that the landlord of the current driving test centre in Reading has been granted planning permission to redevelop the site, which he referred to. The DVSA has identified a new location. It is in the early stages of negotiations, but it will confirm the new location as soon as it is able. I can assure my hon. Friend that I will continue to raise this point in my regular meetings with the chief executive of the DVSA.

In conclusion, the Department for Transport and the DVSA recognise the impact that long driving test waiting times are having on learner drivers and driving instructors. It is our priority to reduce driving test waiting times while upholding road safety standards. We want everyone to enjoy a lifetime of safe, sustainable driving. Finally, I wish Molly, the constituent of my hon. Friend the Member for Bracknell, very best wishes when she gets the opportunity to take her test. I am sure we all hope that she passes the second time.