Oral Answers to Questions

Lilian Greenwood Excerpts

Monday 9th March 2020 Commons Chamber

[Justin Tomlinson]

I thank my hon. Friend for that important question. The Under-Secretary of State for Work and Pensions, my hon. Friend the Member for Colchester (Will Quince), who is the Minister for Welfare Delivery, has been doing a huge amount of work in leading on that issue. We are making sure that we offer resettlement support; support from our armed forces champions, for which posts there is a £6 million package of support; and early access to the Work and Health programme. The Office for Veterans’ Affairs is committed to putting the armed forces covenant on a statutory footing and it will have our full support.

[Lilian Greenwood (Nottingham South) (Lab)]

We all want to see more disabled people supported into work, but it is also vital that they receive the support that they are entitled to through employment and support allowance and personal independence payments. It has recently been reported that vulnerable and disabled people who have appealed against decisions to deny them those benefits are being pressured to accept unrecorded telephone deals that pay thousands of pounds less than they may be legally entitled to. The Minister’s Department is accused of telling some people that the offer would be withdrawn if they did not accept it within minutes. How can that practice possibly be acceptable?

[Justin Tomlinson]

I thank the hon. Member for raising that issue, which was covered in the media. It is not something that should be happening. We have changed the mandatory reconsideration process so that we can try to support claimants who are challenging a decision to gather the additional written and oral evidence at that stage, rather than their having to wait for the lengthy independent appeal process. Stakeholders and charities are extremely supportive of that process, which is new and making a significant difference, but I am disappointed to hear that in some cases it has not been of the standard that it should be. We will review that.