Govia Thameslink Rail Service

Lilian Greenwood Excerpts

Wednesday 13th July 2016 Westminster Hall

[Tim Loughton (East Worthing and Shoreham) (Con)]

I beg to move,

That this House has considered the performance of Govia Thameslink rail service.

I had wanted to title the debate “The Woeful Performance of the GTR Service”, but the Table Office would not allow me to do so. Here we are—déjà vu all over again. It is no surprise to see on both sides of the Chamber so many hon. Members from south London and Sussex who have a close interest in this appalling state of affairs, which is continuing to deteriorate.

Southern Thameslink goes from bad to worse. It cancels more trains than the whole of the rest of the network put together. Our constituents are losing their jobs, parents are unable to see their children because they get home so late at night and students are missing lessons at schools and colleges, and in some cases missing exams, as a result of the woeful incompetence of this train company, and there is no end in sight. This is embarrassing, pathetic, unsustainable and a national disgrace for Britain’s largest rail passenger carrier. The management, the unions and, frankly, the Department for Transport should all be thoroughly ashamed that we are in this state of affairs. I would guess that it is the single biggest issue at the moment for most colleagues in the Chamber—it will be even bigger than the issue of Europe in some cases. We continue to be inundated by correspondence from frustrated, demoralised and understandably angry constituents.

Last Thursday, by way of example, I was going home in the late afternoon on the Brighton line. I arrived a little early for a train. I actually got a seat on a Gatwick Express train—several other trains had been cancelled. Within minutes, that train became absolutely cram-packed. There were people who had missed other trains going to Gatwick airport. They were going on holiday, going travelling. Before the train left, it was so congested that someone in front of me had a panic attack and had to be helped out of the carriage. I gave up my seat to a pregnant lady, and we had to look after her for the rest of the journey. Passengers were swapping stories: “What time does your plane go? You’re more likely to miss it than this other person.” The situation was absolutely horrific. It was unsafe, unacceptable and a real joke—but a very dangerous joke.

[Lilian Greenwood (Nottingham South) (Lab)]

The hon. Gentleman may find this experience familiar. My constituent Lucy Cooper emailed me on behalf of her daughter, Ellie, who is a Govia Thameslink Railway customer—I use that word advisedly. Ellie described being so packed on a train that the person next to her fainted. The woman was fortunately not hurt, because there were so many people crowded around her that she could not even fall down. Is that not shocking in terms of the level of unsafe practices that are now arising?

[Tim Loughton]

I completely agree. I am sure all of us in the Chamber have similar stories and have had similar emails and letters. Gatwick airport is the gateway to the United Kingdom. Some 40 million people come to Gatwick airport currently, let alone if a second runway is positioned there. What an impression they get of the infrastructure in this country when they have to get on a train in those conditions!

I have with me many emails. One says:

“Yesterday I saw one unfortunate gentleman who became very poorly and distressed after having stood, squashed, for over an hour and a half in full city attire, an older American woman in tears and several hugely upset elderly people and little children who became panicked about the heat and crush.”

There are other people who do not get home until after 9.30 at night, having left the City at 5 o’clock. Someone missed his wedding anniversary. He ended his email to Southern by saying that

“frankly guys it’s not good enough.

Please, give up the franchise.

Please, don’t spend £6m on taxis for execs—please spend it on me.

Please, don’t keep blaming staff shortages—they are equally blaming you and it’s me (and my fellow commuters) sitting in the middle.

Please, remember—until you give up/lose the franchise—you are a TRANSPORT company. So please—transport people!”

It goes on and on. Another email says:

“At the end of the day it would seem to me that Southern and the RMT”—

the National Union of Rail, Maritime and Transport Workers—

“are acting like two spoiled children. Both have their positions and both are refusing to move at all, neither gives a damn about customers. It is the customer that is suffering in all this—it would not be so bad if we had any choice about the train operator that we use (in which case Southern trains would be empty I’m sure)—the fact is Southern have a monopoly and we have no other options.”

Time and again, we are getting emails like that, with no sign of the situation getting any better at all.

--- Later in debate ---

[Nick Herbert (Arundel and South Downs) (Con)]

We have been here before. There have been at least two debates in this Chamber, one secured by me and one by my hon. Friend the Member for Croydon South (Chris Philp), in which we heavily criticised Southern and also Network Rail for failing to deliver a satisfactory performance for their customers. We welcomed the introduction of a performance improvement plan, then a year later got very annoyed that the self-set targets, already low in that performance improvement plan, had not been adhered to; and before Christmas I said that unless there was a significant and rapid improvement in the performance of the company, removal of the franchise should certainly be considered.

Let us be clear. The current performance, which is measurably worse than it was a year ago and has deteriorated rapidly, is due to new and different reasons, and we have to understand what they are. Before the strikes that were called by the rail unions, 26 train cancellations a day were due to train crew unavailability. Clearly, it is a major failure on the part of GTR Southern not to have recruited sufficient staff to be able to run the service. Nobody should resile from criticising the company for that.

After the strikes began, in the period 29 March to 25 June, 148 trains were cancelled a day—a remarkable increase. The figures produced by GTR tell us, assuming that they are reliable, that driver sickness since the start of the strikes has increased by about a third and the willingness to work overtime has reduced by about a third. It is that remarkable loss of labour that is causing the real disruption that so annoys our constituents at the moment.

The dispute turns on whether it is safe to introduce trains with driver-operated doors. The question for hon. Members of all parties, including all of us who rail about the performance of the franchise holder, is whether it is safe to introduce such trains. Do we think the unions have a case in mounting their industrial action or not? It is hard to argue that there is a safety issue when 60% of the trains currently operated by GTR already have driver-only operation of doors, 40% of them Southern trains. Are we all saying that those trains are unsafe? Are the unions saying that those trains are unsafe? That is the kernel of the issue at the moment, so let us confront it.

We have to decide whether the unions have a point. If we do not think they have a point—I do not think they do, because there will be no job losses, no reductions in pay, and there will still be staff on almost all the trains, including the drivers that currently have guards who operate the doors—why are we blaming Southern entirely for this dispute?

I have absolutely no compunction about criticising Southern. No hon. Member has criticised Southern more firmly than I have over the past year. I have been very clear about the failings of the company and its management. No hon. Member has criticised Southern more firmly—the record shows that—but I am sure that the current disruption is being caused by the industrial action. What I question is why we collectively—hon. Members of all parties—have been so reticent to attribute proper blame to the unions for what is happening. In my judgment, the unions are being very clever. They know that this dispute is effectively a work to rule.

[Lilian Greenwood]

I thank the right hon. Gentleman for giving way and congratulate all those who have taken part in the debate. Does the right hon. Gentleman think it helped or hindered when Peter Wilkinson, the managing director of passenger services, said earlier this year:

“We have got to break them...They can’t afford to spend too long on strike and I will push them into that place...They will have to decide if they want to give a good service or get the hell out of my industry”?

I agree about the need for good industrial relations, but does the right hon. Gentleman think that that was constructive?

[Nick Herbert]

I am not defending Southern’s industrial relations. The question for the hon. Lady is whether she thinks the dispute is justified. If she would like to tell me that, I will sit down and give way to her now. Is the dispute justified or not?

[Lilian Greenwood]

Clearly, there has been a breakdown in communication between staff and management.

[Nick Herbert]

Answer the question.

[Lilian Greenwood]

The only way in which a dispute will be resolved is by people sitting round the table to discuss concerns about safety, and there are concerns across the network, across the country, about safety issues on platforms and about the control of doors.