Railway Stations

Lilian Greenwood Excerpts

Tuesday 17th April 2012 Westminster Hall

[Stephen McPartland (Stevenage) (Con)]

It is a pleasure to serve under your chairmanship, Mr Hood.

My constituency includes the rail stations of Stevenage and Knebworth, both operated by First Capital Connect. We have sought the debate today to illustrate some of our difficulties in achieving station improvements in small towns and cities throughout the country. I will focus predominantly on my constituency of Stevenage, but I know that other Members present wish to intervene.

Stevenage station opened on its new site back in 1973, which was a few years before I was born. That illustrates the age of the station. It is an important hub for Hertfordshire, with Stansted airport on one side and Luton airport on the other; many services to the north of the country run by East Coast trains leave Stevenage, and the station sees more than 4 million passenger movements a year, with Knebworth station seeing almost half a million a year. Stevenage is quite a large and important regional train service hub. Bearing that in mind, First Capital Connect will be operating a 100-day peak service before, during and just after the Olympics, as hundreds of thousands of people use stations in my constituency to travel to King’s Cross to get across London to the Olympics. I am also proud that we will welcome the Olympic torch to Stevenage on 8 July; I look forward to a large boost to our local economy as a result.

I take the opportunity to commend the present and the previous Government for the fantastic transformations to King’s Cross and St Pancras railway stations. Both are iconic. I commute into King’s Cross every single day, from Stevenage, which is less than 30 miles away. My personal experience is that the station has improved a great deal. A lot of scaffolding was up for many years, but it has now been cleared away and, once again, the sunlight can be seen. There are similarities with Gatwick airport, with its departure and arrival lounges, and the station is looking much better.

King’s Cross is a category A station, the gateway to London for my constituents and millions of others, and yet, of my stations, Stevenage is category C and Knebworth category E. The Minister might be anticipating a long moan about the lack of investment in local train stations by all Governments and expecting me to lament the challenges that my constituents face trying to travel less than 30 miles to London, negotiating their way through all the obstacles, but the journey experience for passengers from my area has improved over the past few years, mainly due to the thousands of extra seats available at peak times. Nevertheless, I would like to reiterate on behalf of passengers, including myself, how annoying the annual increase in rail fares is and that we resent it predominantly because we do not feel that we are getting value for money, especially with the local council earning millions of pounds out of exorbitant car parking charges. I am lucky enough to be able to walk to the train station from my home in Stevenage, but many of my constituents are not as fortunate and have to pay large car parking charges on top of the large rail fares. For a 30-mile journey from Stevenage to King’s Cross, an annual travelcard costs well in excess of £4,000.

I would like to remain as positive as possible, however, because I am proud of my local area, so I will set out some of the improvements we have seen over the past five years, to Stevenage station in particular. A gate-line installation massively improved security and revenue protection along the whole line. The overbridge at Stevenage has a new kiosk, the toilets have been refurbished, the ticket office now has induction loops, the station has been repainted and there are food and drink vending machines. The ticket office is compliant with the Disability Discrimination Act 1995, cycle parking has been improved twice—three or four years ago, and last year it was increased by another 55%, with a £36,000 investment—and the waiting rooms have been refurbished. We now have four CCTV cameras installed and one thin film transistor or TFT-enhanced LCD display screen, so that we can all see what time the train is coming and how long it will be delayed for. We have DDA-compliant handrails to stairways. The Cambridge capacity study has reviewed and launched installation of dispatch equipment to allow for 12-car trains, so if we can obtain the rolling stock, thousands more seats will be available for even more of us to have a seat on our commute to London.

Network Rail’s national station improvement programme has led to platform seating being renewed, and station signage has been replaced. A new customer information service screen has been installed in the waiting room on platform 1, so people can sit down and not get wet when looking to see what time their train will come. Meeting point signage systems have also been installed. There has been a host of further welcome improvements to security in conjunction with British Transport Police, and both my local stations—Stevenage and Knebworth— are now fully accredited as safer stations. That is all good news, and positive.

There are many more improvements to look forward to over the next few years, including plans to resurface platforms later this year. Network Rail plans to make minor extensions to the platforms so that we can have 12-car trains. Most important, access-for-all funding is allowing conversion of the goods lift to a fully automated passenger lift. That is costing £578,000, and disabled passengers will be able to use the lift, instead of waiting for a member of staff to unlock the goods lift, which is totally inappropriate. I welcome the additional funding, and that work is due to be completed in March 2014.

[Lilian Greenwood (Nottingham South) (Lab)]

I am listening with interest to the hon. Gentleman’s description of the improvements at Stevenage station. The hon. Gentleman also mentioned Knebworth station in his constituency. Does he share my concern that investment in stations to make them more accessible and modern will be completely wasted if the Government press ahead with plans to close ticket offices? Knebworth is mentioned in the McNulty report as a station that may have its ticket office closed. Many people rely on staff at stations to help them.

[Mr Jim Hood (in the Chair)]

Order. The hon. Lady’s intervention is too long.

--- Later in debate ---

[Lilian Greenwood]

Will the Minister give way?

[Norman Baker]

I would like to make some progress and address the points raised by my hon. Friend, but if there is time at the end of the debate, I will give way to the hon. Lady. As my hon. Friend mentioned, Stevenage has already benefited from the national stations improvement programme, and almost £100,000 has been spent on new waiting shelters, seating and station signage. A further £150,000 is due to be spent on a full refurbishment of the concourse area, with work expected to commence later this year. Although Stevenage is already deemed to be accessible, as my hon. Friend rightly mentioned, we are ploughing in money from the Access for All programme to convert two of the goods lifts to passenger lifts, at a cost of £578,000. In addition, Access for All money has already been used to fund the installation of ticket office induction loops, a low-level, split-level ticket office counter, handrails to existing staircases and compliant “Meeting Point” signage.

Therefore, to pick up my hon. Friend’s point, I would not necessarily agree that the current system does not work. What I have outlined demonstrates that it does work. However, I would agree that transferring more responsibility to train companies is likely to improve matters even further. Network Rail, of course, has responsibility for some of the major stations in our country. It has done a fantastic job at King’s Cross and at St Pancras with Eurostar. We are now seeing the belief in railways restated. For a long time, stations were regarded as something to be embarrassed about by the railway industry. That was the case back in the 1960s, ’70s and ’80s. Now, there is a new confidence about the railways. The way King’s Cross has been re-engineered demonstrates that. However, it is right that we should have that benefit translated across the network and not simply at the big stations. My hon. Friend is right to make that point.

It is planned to spend £100,000 of money from the national stations improvement programme to improve the waiting shelters at Knebworth station. My hon. Friend will know that some Access for All money was used to fund smaller-scale improvements to the staircase and signage there as well.

The national stations improvement programme is a good example of the members of the industry working together to deliver benefits for passengers. It is the case that £150 million has been made available over five years to improve passenger facilities at busy stations in England and Wales that the public have identified as not up to scratch. The choice of schemes has been managed at local level, with Network Rail and train companies working together to agree the most efficient way to deliver the upgrades. About £101 million of that money has been spent so far on improving stations, and about 100 projects have been completed so far, benefiting more than 240 stations. In addition, many schemes have attracted third-party contributions, whether from local authorities or other funding bodies. The £26 million of additional money has allowed us to provide even more improvements.

NSIP is also helping to fund an information zoning initiative at stations in England. The aim is to make it easier for passengers to find appropriate information in different parts of stations, including information about local transport facilities for onward travel. We regard the end-to-end journey concept as very important if we are to make rail travel work as well as it can.

My hon. Friend the Member for Carlisle will know, I hope, that £450,000 of NSIP money has been spent on improving Carlisle station, including renovating the waiting room on the London-bound platform, refurbishing the existing waiting room and constructing a new seated waiting area and gateway to the historic Settle-Carlisle line. As I also hope he knows, we plan to spend a further £1.8 million of Access for All money on providing a new accessible route, with two new lifts, at Carlisle station. Works are currently scheduled to start on site in October 2013.

I should say that the Access for All programme is delivered with DFT money. Therefore, that is not in the gift of Network Rail. The coalition Government have made it a priority to try to improve disabled access at stations. That is why we have continued with that programme.

[Norman Baker]

Yes, indeed. We agree with that point, and in relation to all the transport funding that we have identified, whether for railways or elsewhere, we have tried as far as possible to drive down costs and get better value for money, but also to unlock match funding, whether from local authorities, transport operators or wherever. We have been successful at doing that. If people look at the development pool scheme and local authority schemes, for example, they will see that we have managed to proceed with a huge number of those that would not otherwise have gone ahead, because of those approaches, which have driven down costs and got extra funding from elsewhere. We entirely endorse that approach.

[Lilian Greenwood]

How can the Minister claim that this is a rail-friendly Government when fares are due to rise by RPI plus 3% for the rest of this Parliament and 675 category E stations face losing all their staff?

[Norman Baker]

I am sorry that I let the hon. Lady intervene to disrupt what was a unified approach to improving the railways. Nevertheless, let me say for the record that the RPI plus 1% arrangement, which is the one in place this year, was introduced by the previous Labour Government for about 10 years. Indeed, they reversed RPI minus 1% and made it RPI plus 1%, so Labour Members are probably not in a good position to argue about rail fares. In addition, I will say that no decisions have been taken on closing ticket offices. There is a recommendation in the McNulty report about ticket offices. No decisions have been taken on that yet. It does not help the railway to talk down the railway and make up scare stories about ticket offices in front of constituents.

With regard to the Access for All programme, we are taking steps, as I mentioned, to allow better access for disabled people. The £370 million programme is designed to provide an obstacle-free route at 153 priority stations by 2015, and more than 70 of those projects have already been completed. To get the best value for money, that funding has been targeted at the busiest stations, although about one third of the stations were selected to ensure a fair geographical spread across the country.

To ensure that local or less busy stations are not forgotten—category 3, 4 or 5 stations are very important—we also offer train operators an annual fund to deliver smaller-scale access improvements. Since 2006, the Department for Transport has offered more than £25 million towards a total investment of more than £70 million for smaller-scale, locally focused access improvements at stations. More than 1,000 stations have benefited so far from a variety of new facilities, including accessible toilets, customer information systems, new ticket hall features and better signage and lighting. In the past year alone under this Government, 74 projects delivered improvements at 136 different stations.