University Students: Compensation for Lost Teaching and Rent Debate
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Lilian Greenwood
Main Page: Lilian Greenwood (Labour - Nottingham South)Department Debates - View all Lilian Greenwood's debates with the Department for Education
University Students: Compensation for Lost Teaching and Rent
Lilian Greenwood Excerpts(3 years, 9 months ago)
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Michelle Donelan
The Government’s expectations are clear: universities should maintain the quality, quantity and accessibility of provision. If a student, whether international or domestic, is unhappy, they can utilise the OfS notifications procedure to pre-empt a review, or make a formal complaint to their university. If they are still unsatisfied, they can go to the OIA, which can lead to fee refunds and has done in the past.
Lilian Greenwood (Nottingham South) (Lab)
The latest ONS statistics show that around three quarters of students are already back in their term-time accommodation. Does the Minister agree that the Government’s failure to provide any information or guidance whatsoever until so very late in the day meant that many students travelled unnecessarily in anticipation of starting back after Easter?
Michelle Donelan
We have continued to give guidance and advice to students throughout. We wanted to give the maximum period possible to review the data because our objective has always been to get students back as soon as we possibly can. At every stage, we have written to students and communicated with them via universities, but I do get how challenging it is and how disappointing it will be for some students not to be able to resume face-to-face teaching until 17 May.