Performance of Royal Mail

Debate between Kirsty Blackman and Luke Murphy

Monday 26th October 2026 Commons Chamber

[Kirsty Blackman]

I thank the hon. Member for talking about the statistics—it is really important to do that. I am concerned, though, that the statistics, particularly those provided by Royal Mail, are deeply inaccurate. My constituents say they are not getting mail for three weeks at a time very regularly, but Royal Mail has come back to me and said, “Everything’s pretty fine—don’t worry about it.” Is he concerned that Ofcom might not even know the full breadth of the issue, particularly as we have heard Members from Aberdeen, from the Western Isles and from Devon all raising the same issue? It is clearly happening everywhere.

[Luke Murphy]

Indeed, I was going to say that I would like to see the Government press Ofcom and Royal Mail to deliver much more granular data on delivery targets. That is really important, because the national performance —woeful as it is—does not represent the even worse performance that we are seeing locally. Indeed, Royal Mail has been set lower targets nationally, but it is not even meeting them. And behind these figures and statistics are the streets and lanes, like those in my constituency, where the post simply does not come. Members across this House recognise this; it is a cross-party concern about a service that the whole country depends on. The Communication Workers Union has highlighted this over and again: persistent delivery failures; a growing recruitment and retention crisis; and an unevenly regulated postal market which threatens the future of the universal service that we have heard so many Members speak about so passionately tonight.

Royal Mail has told all of us, I think, that it recognises the problem and is committed and is making promises for change but, frankly, all of us in this House and my constituents have heard these promises before. The test of any plan will not be what it says on paper; it will be whether hospital letters start to arrive before appointments.

I welcome the Government’s clear stance in response. Ministers have told Royal Mail’s leadership that its service has been unacceptable for too long and the pace of improvement must increase. The public deserve a reliable postal service and are right to expect better, and I welcome the Government’s commitment to keep holding Royal Mail to account. I hope the Minister will continue applying that pressure. In particular, I hope she will consider whether Ofcom is currently really up to the job of regulating Royal Mail and look closely at how Royal Mail handles complaints. As many Members have said this evening, our constituents find the way in which it deals with those complaints totally inadequate. The Government must also press for greater transparency on local performance, as we have just discussed, and look seriously at the recommendations of the Business and Trade Committee’s May 2026 report on the regulation of postal services and the proposals, as other Members have mentioned, from the CWU, including on a level playing field for the sector, a new regulatory framework and building on the Government’s golden share.

Royal Mail remains a vital national institution providing an essential universal service. We all have a stake in ensuring it succeeds, not least my constituents in Basingstoke, who have every right to expect better.

Pension Schemes Bill (First sitting)

Debate between Kirsty Blackman and Luke Murphy

Committee stage
Tuesday 2nd September 2025 Public Bill Committees

[Kirsty Blackman]

Q Do the majority of trustees already take into account what they think scheme members would think about certain investments anyway, or about ESG, for example?

Charlotte Clark: Almost certainly.

[Luke Murphy (Basingstoke) (Lab)]

Q I want to ask about Unison’s point about LGPS funds requiring equal member and employer representation on boards—I should declare an interest as a member of said trade union. According to Unison, the Bill will mean a lack of member voice on LGPS board governance. I wonder how you respond to that criticism?

Patrick Coyne: TPR’s responsibility is not for the asset pools, which are FCA-regulated entities, but we do have responsibility for governance across public sector schemes, including LGPS funds. It is really important to recognise the member voice within good decision-making, as Ms Blackman’s question indicated, but there are a number of ways to do that within standardised corporate governance boards and reporting functions, and that is something that we would look to explore over the coming months. With the LGPS boards, like the rest of the Bill, there is the ability, through greater scale, to start hiring better colleagues, introduce better systems and processes, and put in place better governance practices, and we would expect to see that come to pass.