HM Passport Office Backlogs

Debate between Kevin Foster and Alun Cairns

Wednesday 27th April 2022 Commons Chamber

[Kevin Foster]

As we have touched on, we are seeing an unprecedented level of demand: we would normally process 7 million applications in an entire year and did 1 million last month alone. That is a record number. In January, we were seeing around 60,000 a week; by the middle of March we were dealing with more than 200,000 a week—that is output, not just applications. The service has rapidly expanded to meet the demand that has returned.

To be clear, we changed the service standard last year because we expected a surge and there would inevitably be a limit on how many passports could physically be produced in a week. That is why we advised people of the 10-week standard. As I said, though, in recent months 90% of people have still been getting their passport within six weeks and we retain the ability to expedite if people have particularly compelling reasons for travel.

[Alun Cairns (Vale of Glamorgan) (Con)]

I am grateful to the Minister for his response to the sharp increase in passport applications, but when he reviews passport application processes, will he make walk-in centres more widely available? Will he also properly resource the MP hotline so that we can intervene in individual cases if we feel it is necessary?

[Kevin Foster]

I thank my right hon. Friend for his comments. We have increased the capacity of the counter service, which is similarly seeing much-increased demand. We certainly accept the point that there need to be significant improvements in the performance of the advice line and the MPs’ line, and we are already engaging with Home Office teams about how we can get more resources in so that people can have their queries answered, particularly when Members of Parliament raise issues on behalf of those with compelling and compassionate reasons for travel and therefore need their application to be expedited.

Ukraine: Urgent Refugee Applications

Debate between Kevin Foster and Alun Cairns

Tuesday 8th March 2022 Commons Chamber

[Kevin Foster]

I recognise that a number of groups are encouraging people to register to help, and I welcome that—again, once the official scheme moves forward, that will be a welcome source of information. On community sponsorship, the hon. Lady rightly highlights some of the issue. On a wider point, we have announced that we are going to look at that, as we do think community sponsorship takes too long and too many barriers can be thrown in the way of it. On this scheme, our intention is for a minimised process that does not involve things such as local authority consent and some of the things we see in community sponsorship. This is much simplified and is about matching up those who are prepared to make a particular offer of accommodation and support, and those who are able to take that up, subject, as the hon. Lady would expect, to some of the safeguarding issues that I have touched on already.

[Alun Cairns (Vale of Glamorgan) (Con)]

It is wholly appropriate to recognise the breadth and scale of support that the Government have given, as well as the significant steps that the Minister and his colleagues have taken. But we also need to recognise and understand the desperate plight of people fleeing such persecution and the risks they face. My constituent Yuri Nobles has returned to Ukraine to bring family members back but is struggling to get an appointment, like so many others here. In recognising the challenge the Minister faces and the challenge from the constituent, may I ask what consideration the Minister has given to extending expired biometric assessments, which can easily be extended to be made appropriate now?

[Kevin Foster]

As I touched on partly in my reference to the system that was used for British nationals overseas, we are looking at what role could be played by previously submitted biometrics and at those who have previously had visas to the UK in the recent past who possess a biometric passport. As this stage, we are conscious that where we can reduce the numbers who need to go to a visa application centre, it will free up capacity. As I say, however, our first thoughts have been looking at the requirements for those under 18 and we are looking at the final security advice on doing that.