Oral Answers to Questions

Kevin Brennan Excerpts

Monday 24th February 2014 Commons Chamber

[Mr Speaker]

Mr Kevin Brennan.

[Kevin Brennan (Cardiff West) (Lab)]

It is taking months—

[Mr Speaker]

Question 13 is a good idea. The hon. Gentleman, not for the first time, and probably not for the last, is ahead of himself.

[Kevin Brennan (Cardiff West) (Lab)]

13. What recent assessment he has made of the performance of Capita in relation to personal independence payment assessments.

[The Minister of State, Department for Work and Pensions (Mike Penning)]

Latest analysis is telling us that the end-to-end claimant journey is taking longer, as I said previously, than expected with both providers—Capita and Atos. As I previously stated, we are taking urgent action on this.

[Kevin Brennan]

Thank you, Mr Speaker, for not allowing me to get ahead of myself earlier.

It is taking months and months for constituents to get these assessments done, and the issue is clogging up a lot of our surgeries as a result of those delays. In his answer to the previous question, the Minister said that claimants were to blame. How much of the problem is he saying is caused by claimants, because I can assure him that, in the case of my constituents, that is not the problem?

[Mike Penning]

As we bed down the new benefit and the new policies, there will be issues within the Department, issues with the contractors and issues not only with people giving advice to claimants, but with claimants themselves. I am not blaming claimants. What we are saying is that there are delays in the forms coming back and delays because they are not filled in correctly. That is something that we need to work on. We need to be more informative about how those forms are to be filled in, and we are working on that. On the terminal illness side, we are working with Macmillan so that it works closely with those claimants.